Zurn Customer Service — Comprehensive Professional Guide

Overview and official resources

Zurn is a major manufacturer of commercial plumbing products and water control solutions. The primary hub for product documentation, technical bulletins, parts catalogs and warranty information is Zurn’s official website: https://www.zurn.com. For any service interaction start at that site to locate current manuals, cross-reference tables, product drawings (CAD/BIM), and regional sales contacts.

When preparing to contact Zurn customer service, collect the product family name (e.g., Top Spud, Concealed Tank, Flush Valve series), exact model or part number from the tag, and any installation or maintenance records. These three data points reduce time-to-resolution and move the case directly to the correct technical queue instead of general intake.

Contact channels and typical response expectations

Zurn supports customers through multiple channels: online support forms and knowledgebase, phone-based technical assistance routed to regional teams, and through authorized distributors and manufacturer representatives. Begin with the website to find the nearest rep or distributor; those partners often provide the fastest on-site parts and labor because they stock common replacement components locally.

Typical internal service SLAs for commercial accounts are: initial acknowledgement within 24–48 hours, troubleshooting guidance within 48–72 hours, and parts shipment in 3–10 business days for stocked items. Emergency issues (active leaks, building shutdown risk) are escalated and frequently receive a same‑day or next‑day field response through a distributor partner or contracted technician.

Preparing for support: exact information to gather

• Exact model/part number stamped on the product or tag (e.g., ZURN-XXXX) and any serial or lot code.
• Photos: one of the complete installation, one close-up of the nameplate, one of the internal assembly if accessible, and one of the fail condition (leak, deposit, wear).
• Operating conditions: inlet pressure (PSI), flow rate (gpm), supply water temperature, date of installation, original purchase invoice or PO number, and installer contact info.
• Location details: facility name, street address, building area (e.g., “3rd-floor men’s restroom, Building B”), and a contact phone/email for access coordination.

Supplying the items above when you open a case reduces back-and-forth. Zurn techs use pressure, flow and serial data to determine warranty eligibility and to reproduce issues in lab conditions if required.

Warranty, returns and RMA process

Zurn’s warranty terms vary by product class (valves, fittings, engineered systems). Before requesting parts or return authorization, review the specific product manual or warranty statement available on zurn.com. Typical documentation required for claims: proof of purchase (invoice or PO), installation date, maintenance records, photos, and a description of corrective action already attempted.

Return Material Authorization (RMA) is normally required before returning parts. Expect an RMA number and packing/shipping instructions; returned items should be clearly labeled with that RMA to avoid processing delays. For commercial accounts, initial warranty assessments are commonly completed within 7–14 business days from receipt of complete documentation.

Parts, pricing and lead times — realistic ranges

Common spare parts such as diaphragms, seals and cartridges are often low-cost and fast to obtain: expect individual part prices typically in the range of $8–$120 depending on complexity. Electromechanical or solenoid assembly replacements commonly range $40–$350. Complete flush valve assemblies and specialty engineered units can range from $150 to $1,000+ depending on size and finish.

Lead times for stocked parts at national distributors: 1–7 business days. Special finishes, non-stock assemblies, or engineered rebuild kits can have lead times from 2 to 12+ weeks. If speed is essential, engage an authorized distributor (e.g., national plumbing distributors or Zurn’s local rep) to determine same‑day pickup or overnight shipping options.

Field service, preventative maintenance and service contracts

For larger facilities, a preventative maintenance program prevents emergency downtime. Typical PM cadence for high-use commercial plumbing: quarterly inspections of traps and flush valves, semi-annual checks of pressure regulators and backflow devices, and annual comprehensive system testing. Documentation from PM visits (date, technician, parts replaced, readings) is invaluable for future warranty claims.

Cost structures: a single emergency service call typically ranges $120–$300 for the first hour (labor varies by market), plus parts. Annual service agreements scale with facility size: expect small sites to pay $500–$1,500/year and multi-building campuses $2,500–$15,000/year depending on scope (including parts discounts and guaranteed response SLAs). Negotiate guaranteed response windows (4-hour, 24-hour) into commercial contracts where mission‑critical equipment is involved.

Escalation, record-keeping and tips to speed resolution

If initial support does not resolve the issue, escalate by asking for a case or ticket number, the regional technical manager, and the estimated date for a definitive answer. Always record the representative’s name, time and the ticket number. Clear documentation reduces repeated diagnostics and accelerates approvals for parts under warranty.

• Actionable checklist: submit model/part, photos, operating pressure, purchase invoice, and desired resolution (repair, replace, credit) with your initial request.
• When requesting field service, provide a 2–3 hour access window and a local contact to avoid missed appointments; include building service desk phone and any security/lockbox codes if required.

Using the website (https://www.zurn.com) to locate product manuals and authorized distributors, and following the documentation steps above, will dramatically reduce downtime and cost. For complex engineered systems, engage Zurn’s specification or technical sales teams early—preferably during project design or immediately upon identifying recurring field issues—to ensure the fastest, most economical resolution.

Where is Zurn headquarters located?

Headquartered in Milwaukee, Wisconsin, Zurn Elkay Water Solutions works with customers around the globe to deliver products and systems that enhance and ensure water quality, safety, hygiene, flow control and conservation.

Is Zurn the same as Wilkins?

Over time, Wilkins Regulator Company expanded to over a 160,000 square-foot manufacturing facility in Paso Robles that still operates for the Zurn business. Zurn acquired Wilkins in 1972. Now, our Zurn Wilkins product line covers fire protection, connected products, and every valve and backflow preventer in between.

Do Zurn and sloan parts interchangeable?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, non-electronic Zurn AquaVantage and AquaFlush diaphragm repair parts are interchangeable with standard Sloan flushometer valves, particularly their Royal and Regal lines, though electronic components are generally not. Many parts, including diaphragms and repair kits, are available with universal fit labels explicitly indicating compatibility for both brands.  Specifics on Interchangeability

• Diaphragm Kits: Zurn’s manual flush valve diaphragm repair kits, such as those for their AquaFlush or AquaVantage lines, are designed to be interchangeable with Sloan valves. 
• Universal Fit Parts: Many Zurn repair parts are marketed as having a “universal fit” for both Zurn and Sloan flush valves. 
• Non-Electronic Only: This interchangeability generally applies to standard, non-electronic (manual) components. Zurn and Sloan electronic components are not interchangeable. 
• Verification: It is always best to verify that the specific part you are buying is listed as compatible with both brands to ensure it will work for your particular flushometer. 

Why This Matters

• Cost Savings: Repairing the internal components of a flush valve with interchangeable parts can be more cost-effective than replacing the entire flushometer. 
• Availability: Interchanging parts offers more options when sourcing repair parts, as a local store might carry one brand’s repair kit but not the other. 

AI responses may include mistakes. Learn moreZurn/Sloan Comparison Guide, continuedZurn Aquaparts are interchangeable with Sloan Royal/Regal valves.City Plumbing & Electric SupplyAre Sloan and Zurn wall urinal diaphragms interchangeable? I have a zurn with bad diaphragm and control stop but local parts store only carries Sloan. Specifically EBV-1022-A.Nov 15, 2022Reddit · r/Plumbing(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

Are Zurn and Elkay the same company?

Upon completion of the transaction, Zurn Water Solutions shareholders will own approximately 71% and Elkay shareholders will own approximately 29% of the combined and newly named company – Zurn Elkay Water Solutions Corporation.

What does Zurn do?

We make sustainable building products.
Efficient, sustainable hand drying solutions that ensure safety, sanitation, performance and compliance. Just’s stainless steel sinks and plumbing products enhance both form and function in significant construction projects around the world.

How to adjust Zurn pressure valve?

Service let the water run for several seconds or longer if needed until the air is purged from the system. Then turn off the fixtures downstream.