YouFit customer service number — an expert, practical guide

Where to find the official customer service phone number

YouFit operates a mix of corporate support and club-specific phone lines. There is no single static answer that always applies worldwide; the most reliable way to get the correct customer service number is the official club locator and Contact pages on the company website: https://www.youfit.com/locations and https://www.youfit.com/contact. Those pages list each club’s street address, local phone number and hours, and the current corporate contact options.

If you are a member, the fastest route is the MyYouFit member portal or the YouFit mobile app (iOS / Android). Both places display the appropriate member support phone number, secure messaging, and often an 800/888-style national support line when available. If you cannot access your account, use the Contact page on the website and choose “Membership Support” to find the most current phone number for billing, freezes, cancellations, or contract questions.

Corporate phone, email and digital contact channels

YouFit provides multiple contact channels: local club phone numbers, a member portal inbox for secure messages, a web contact form, and social media support. The web contact form at https://www.youfit.com/contact is routed to the member support team and is the preferred secure non-phone option for billing disputes because it creates a ticket and allows attachments (screenshots, PDFs of charges).

When you call by phone, expect different numbers for general inquiries versus billing/membership issues. Local clubs handle facility-level problems (equipment, cleaning, staffing). Membership cancellations, freezes, and billing adjustments are generally handled by central member support through the member portal or the Contact form. Social channels (Facebook: @youfit, Instagram: @youfit) can be effective for initial triage but should not be your only channel for membership or billing disputes due to privacy.

What to prepare before calling customer service

Being prepared cuts total resolution time dramatically. Have the following on hand: your full name as on the account, membership ID or the last 4 digits of the saved card, the club location name or ZIP code, the exact date(s) of the issue or charge, screenshots of billing entries, and a copy/photo of your signed membership agreement if you have it. If requesting a freeze, know whether your plan allows temporary suspension and any associated fees (you will find these items in the membership agreement).

Expect to provide identity verification. Support teams often ask for billing address, the last transaction amount, or the email on file. Typical response and resolution times: initial phone triage in one call, simple billing corrections within 3–7 business days, membership cancellation processing often requires 7–30 days depending on contract terms and notice periods. Document the call: note the agent’s name, the date/time, ticket/confirmation numbers, and promised follow-up windows.

Checklist before you call

• Account identifiers: membership number or email, last 4 of payment card, club name/ZIP.
• Evidence: screenshots of charges, photos of membership agreement, receipts showing dates/amounts.
• Desired outcome: refund, freeze, cancellation, transfer — be explicit and ready to state the remedy you want.
• Availability: best times you can take a callback and alternate contact method (email or secure portal message).

Common issues, timelines and what to expect

Billing disputes are the most frequent reason members contact support. Typical scenarios include double charges, unauthorized charges after cancellation, or prorated dues errors. For straightforward errors (wrong amount posted), many members see corrections or refunds within 3–7 business days. More complex disputes that require research (e.g., third-party billing, attaching a signed cancellation form) can take up to 30 days.

For operational issues like equipment repairs, cleanliness, or staffing shortages, local club management is the first line of response. Managers typically respond within 24–72 hours. If a facility-level issue remains unresolved, escalate to corporate member support with your documented attempts — specify dates you contacted the club and include the manager’s name if provided. Corporate escalations generally commit to a written response within 5–10 business days.

Escalation, in-person and regulatory options

If phone and portal contacts do not resolve your issue, escalate methodically: 1) ask for a supervisor during the phone call, 2) submit a formal complaint via the Contact webform and request a written case number, and 3) if appropriate, visit the club in person to get a manager’s signature on a resolution form or cancellation request. Use registered mail for legal notices when the membership agreement requires written notice; keep copies and tracking numbers.

Regulatory escalation is a last resort. You can file complaints with the Better Business Bureau (bbb.org), the Federal Trade Commission (ftc.gov/complaint) for deceptive practices, or your state Attorney General’s consumer protection division. Typical timelines for government or BBB actions are weeks to months; these steps are most effective when you have a clear paper trail of previous contacts and dates.

How to escalate effectively

• Request supervisor names and ticket numbers at each contact point and save confirmation emails or screenshots.
• Use the member portal contact form to attach evidence (contracts, receipts) — it creates a timestamped ticket.
• If required, send certified/registered mail to the club address listed on the locator and to the corporate contact on the Contact page; keep tracking info for proof.

How much is the Youfit annual fee?

a $49.99
NOTES OF THE AGREEMENT – MEMBERSHIP BENEFITS
Disclaimer: First and last month dues, plus enrollment fee are collected at signup. Requires automatic billing. This is subject to a $49.99 plus tax annual fee.

What happened to Youfit?

Youfit filed for bankruptcy with a tentative deal to sell itself to lenders in exchange for debt forgiveness, court papers show. It won approval of the sale in December after agreeing to notify gym-goers that their memberships would be transferred to the new owners.

Can I cancel my gym membership by phone?

Most gyms will allow you to cancel your membership over the phone, or at least give you instructions on how to cancel. If you’re ready to end your contract but don’t have time to visit the gym, simply call your local club. Be prepared to say why you’re leaving and whether you’d stay for a (likely temporary) lower rate.

How do I contact Youfit corporate?

In the meantime should you experience any difficulty in accessing our pages, please don’t hesitate to contact us at [email protected] or call 1-888-968-3481.

Can I cancel my Youfit membership over the phone?

If you cannot visit a local Youfit location you may request a cancellation via certified mail. Simply write out your request and mail it to us with any required payments. Please retain your certified mail receipt for your records. We cannot fulfill cancellation requests sent via fax, email, or telephone.

What is the customer service number for 24 hour fitness?

To exercise your other privacy rights under the CPRA or CPA, please see our privacy policy below, or call 1 (888) 914-9661 PIN 036085 (toll free).