Yelloh Customer Service Phone Number — Complete, Practical Guide

Overview and purpose of this guide

This guide explains how to find, use and verify the Yelloh customer service phone number, and provides concrete, actionable steps you can use the moment you need support. It assumes you have a booking, invoice, or account with Yelloh (for example Yelloh! Village campsites) and need direct help by phone for reservations, cancellations, refunds, or on-site problems.

Rather than presenting a single “official” line that can change by country or by campsite, I walk you through reliable verification methods, typical hours and response times, international dialing formats, what to prepare before you call, and escalation and refund timelines you can expect. This approach prevents wasting time on incorrect numbers or falling for scams.

Where to find the official phone number and verify it

Start with the booking confirmation and the corporate footer. The most reliable places to find the correct phone number are the booking confirmation email or invoice you received (look for a “customer service” or “contact” line), the official campsite web page for the property you booked, and the corporate website footer. The number listed on a property’s individual page is usually the best option for on-site operational problems; the corporate call centre handles reservations and billing.

Always cross-check any number with at least one other authoritative source: the confirmation email, the website’s Contact/FAQ page, and the Google Business listing for the campsite (the Maps listing often shows up-to-date phone numbers). If numbers differ, call the one from your official booking confirmation first. If unsure, use an alternative channel (email or contact form) to request the correct phone number before calling to avoid scams.

Best times to call and expected wait times

Call centre metrics for travel and hospitality are seasonal. Typical hours for reservation/customer service teams are 09:00–18:00 local time Monday–Friday; many campsites expand hours to 08:00–20:00 during peak season (June–August). Expect longer waits during high season and weekends—peak wait times can be 10–30 minutes, whereas off-peak average speed to answer is commonly 60–180 seconds.

Useful statistics to set expectations: a professionally run travel call centre aims for a service level of 80% of calls answered within 60–120 seconds and an abandonment rate (callers who hang up) under 5–10%. If wait times exceed 10 minutes, consider requesting a callback (many systems offer it) or switching to email/social channels for non-urgent queries.

How to call from abroad and estimate costs

Use international formats: replace the leading 0 with the country code. Examples: from outside the UK dial +44 then the number (e.g., +44 1234 567890), from outside France dial +33 then the number (drop the leading 0). If you are calling from the US, prefix with 011 then the country code (e.g., 011 33 …). Always confirm the country code on the party’s website before dialing.

Call costs vary: freephone numbers (0800/0801 in the UK, 1-800 in the US) are usually free domestically but not when dialed internationally. Mobile roaming and international call rates typically range from €0.10–€2.00 per minute depending on your carrier and plan. To reduce cost and improve connection quality, use Wi‑Fi calling, a VoIP app (Skype, Zoom Phone, WhatsApp voice) or a local SIM when abroad.

What to prepare before you call

• Booking reference/reference number: this is the single most important item—have the full code and the date of booking.
• Full name exactly as on the booking, email address used, and the property/campsite name and address (street, postcode).
• Payment details to identify the transaction: last 4 digits of the card, transaction date and amount (do not read full card numbers aloud unless on a secure line).
• Supporting documents: reservation confirmation PDF, screenshots of website errors, photos of on-site issues, invoice number, and any previous correspondence (email threads).
• Desired resolution and deadline: be prepared to state if you want a refund, rebooking, voucher, or onsite fix—include acceptable alternatives.
• Time zone and best callback window, and a secondary phone number or email for follow-up.
• Patience and notes area: plan to take the agent’s name, ID number, time, and a complaint/reference number for escalation.

If the phone line fails: alternative channels and SLAs

If you cannot reach a live agent by phone, use the official contact form on the campsite or corporate website, or send an email to the support address listed on your confirmation. Social media direct messages (Facebook, Instagram, Twitter/X) are often monitored and provide fast initial triage; many hospitality brands respond within 24–48 hours on social platforms.

Standard response SLAs: email/ticket confirmations are typically sent within 12–24 hours, initial substantive responses within 48–72 hours, and full resolutions within 7–30 days depending on complexity (refunds or third-party chargebacks take longer). Ask for a ticket or complaint reference so you can follow up by phone if necessary.

Escalation, refunds and consumer rights

If the front-line agent cannot resolve your issue, politely request escalation: ask for a supervisor, note their name and the escalation ticket number, and request a specific timeline in writing (for example, “please confirm next steps by email within 48 hours”). For refunds, typical processing windows are 7–14 business days for card refunds and up to 30 days for intermediary processors or cross-border payments.

For EU/UK customers, consumer protection rules can apply to cancellations and refunds (for example, two-week cooling-off period is not universal for accommodation bookings; check local rules). If you cannot get a satisfactory resolution, gather all documentation and contact your bank to initiate a chargeback or contact the relevant consumer protection agency (e.g., European Consumer Centre) as a next step.

Sample call script and final tips

Concise script: “Hello, my name is [Full name], booking reference [ABC123]. I’m calling about [cancel/reschedule/refund/report onsite issue] for [dates] at [campsite name]. My preferred outcome is [refund/rebooking/onsite repair]. Can you confirm the ticket number and expected timeline?” Always end by asking for the agent’s name and a reference number, and request written confirmation by email within 24–48 hours.

Final practical tips: call from a quiet location, use hands-free or headphones for clear audio, record the agent’s details in your notes, and verify any promises by asking for a confirmation email. If you need the exact local customer service number, check your booking confirmation and the property page first; if uncertain, request the number through the company’s verified social media or website contact form before placing the call. This minimizes mistakes and speeds resolution.