XSport customer service number — how to find, contact, and resolve issues

Overview — why the customer service number matters

For any gym membership, the direct customer service number is the fastest route for time‑sensitive items: billing corrections, membership freezes, cancellations, guest privileges, and safety incidents. XSport operates as a multi‑club fitness brand, so customer service workflows combine local club staff (front desk and club managers) with a centralized Member Experience team that handles billing, corporate policies, and escalations.

Before you call, understand that resolving anything involving payments or contracts often requires specific documentation (membership agreement, recent bank statement, photo ID). Being prepared reduces hold time and shortens the number of contacts required to resolve an issue.

Where to find XSport’s customer service number and other direct contacts

The single most reliable source for XSport’s official phone numbers is the company website: https://www.xsportfitness.com. Use the “Find a Club” or “Contact Us” links to pull the exact local club phone number and corporate contact options. Each club page lists the street address, local phone number, and club hours.

If you prefer digital channels, the same pages usually present an email or web‑form for Member Experience inquiries and a link to the membership agreement PDF, which states cancellation policies, fees, and notice periods. For the fastest outcome, start with the local club phone number displayed on the relevant club page; if the issue is billing or contract related, request transfer to the Member Experience or Billing department.

Essential information to have before you call

• Member identification: membership number or barcode (from your app or membership card); full legal name exactly as on the account.
• Billing data: last four digits of the payment card or bank account, billing ZIP code, last billed amount and date — these accelerate verification and dispute handling.
• Contract details: membership start date, type of plan (e.g., month‑to‑month, annual, family add‑on), any promotions or enrollment fees you paid, and a copy or screenshot of your membership agreement or confirmation email.
• Preferred resolution and timeline: specify whether you want a refund, credit, cancellation effective date, or membership freeze, and provide a target date for resolution (for example, “refund posted within 14 business days”).

Common issues and exact steps to resolve them

Billing disputes: if you see an unexpected charge, call the local club first to confirm the charge source, then request transfer to Billing. Be ready to reference the exact charge date and amount. Most chains post adjustments to your account within 3–10 business days after verification; if your bank needs a chargeback, expect 7–30 days for merchant response and resolution.

Cancellations and freezes: check your written membership agreement for required notice (commonly 30 days) and the permitted cancellation methods (email, certified mail, in‑club cancellation form). If the agreement requires written notice, send an email and a certified letter so you have proof; include: full name, membership number, effective cancellation date, and a brief statement such as “Please accept this as my written notice to cancel my XSport Fitness membership effective [date].” Keep tracking numbers and confirmation screenshots.

Handling access issues and safety incidents

For lost access (key fob or app login), the local club staff can deactivate the old credential and issue a new one, usually immediately during staffed hours. If the issue is an app malfunction, record the error message, take a screenshot, and send it to Member Experience with your OS type (iOS version or Android version) and device model — that reduces back‑and‑forth debugging.

For on‑site safety incidents or injuries, report immediately to the nearest staff member and ask that an incident report be completed. Request a copy of the incident report in writing (email is fine). If you need urgent medical attention, call emergency services first and then notify the club management and Member Experience.

Escalation path and formal complaint options

• Step 1 — Local club front desk or manager: best for access problems, immediate billing questions, and service issues. Ask for a manager if the front desk cannot resolve it.
• Step 2 — Member Experience / Billing: request escalation to the centralized team for contract disputes, refunds, and systemic problems. Ask for a case number and expected SLA (for example, “please confirm expected response within 72 business hours”).
• Step 3 — Formal written complaint: send a concise email or certified letter to the corporate Member Experience address listed on the website, include attachments (membership agreement, receipts, screenshots) and set a 14‑day resolution expectation. Keep copies.
• If unresolved — external remedies: file with the Better Business Bureau, your state attorney general consumer protection division, or your bank for unauthorized charges. Use the case number and all correspondence as evidence; banks and consumer agencies commonly request documentation and give 30–90 days to resolve claims.

Templates and scripts to speed the call or email

Concise phone script: “Hello, my name is [Full Name], member ID [XXXXXX]. I’m calling about a billing charge on [date] for $[amount]. I did not authorize this / I was promised a promotional rate of $[amount]. Can you confirm the charge origin and open a billing investigation? My preferred resolution is [refund/credit]. Please provide a case number and expected response time.”

Sample cancellation email (copy/paste and fill fields): “To: MemberExperience@[use site contact] Subject: Membership Cancellation Request — [Full Name] Member ID: [XXXXX]. Please accept this as my written notice to cancel my XSport Fitness membership effective [date]. Attached: membership agreement and proof of last payment. Please confirm receipt and provide written confirmation of termination and any outstanding balance within 14 days.” Save all replies and the email sent timestamp.