Xplora customer service telephone number — an expert guide

Where to find the official Xplora telephone number

The most reliable starting point for any telephone contact with Xplora is the company’s official support pages. Xplora’s corporate site (https://www.xplora.com) and its dedicated help centre (often mounted at a support subdomain such as support.xplora.com) list the up-to-date contact methods for each market. Because Xplora sells through local distributors, carriers and retail partners, the telephone number shown on the global site will change by country: always use the region selector on the site or the “Contact us” entry in the footer to reveal the correct local phone number and support hours.

Many regions do not publish a direct call line for general sales; instead they provide a local support number or ticket form. If you cannot locate a telephone number on the site, use the official contact form to request a callback. This both creates a logged ticket you can reference and ensures the call-back is routed to the correct team for watches, subscriptions or app issues.

How to call Xplora — dialing, hours, costs and expectations

When you do find a telephone number for Xplora support, make sure you know the correct international dialing format. For example, Norway uses the +47 prefix, the UK uses +44 and the US/Canada use +1. Remove any leading zeros from the local format when adding the +country code (e.g., local 023 1234 -> +44 23 1234). Typical corporate support hours for consumer electronics are Monday–Friday, roughly 09:00–17:00 local time; check the country page for exact opening hours.

Expect call costs to follow your provider’s international or national call rates unless the number is explicitly toll-free for your country. Alternatives such as Wi‑Fi calling, VoIP apps, or asking for a callback through the web form can reduce cost. Typical first-call resolution rates for well-managed electronics support teams are 60–80%; if your issue is technical (SIM, GPS, firmware), plan for a multi-step resolution that may include software updates or sending diagnostic logs via email.

What to prepare before dialing Xplora

Preparation shortens call time and increases the chance of first-contact success. Have the following at hand: the watch model name (e.g., Xplora X5 / XGO), serial number or IMEI (usually printed on the product box and in the app), your order number and date, the email used to register the Xplora app account, and a recent screenshot of the app’s device status page. If you purchased through a retailer, have the retailer invoice or online order confirmation ready — this speeds warranty verification.

Also note software details: the app version and watch firmware build (visible in Settings). Knowing the exact behaviour (date/time stamps, SMS or call failures, GPS fix times) and the steps you’ve already tried (reboot, factory reset, reinstall app) prevents redundant troubleshooting. Order numbers are typically 8–12 alphanumeric characters; write it down before you call so the agent can immediately match your case to the order in their system.

Alternatives to telephone support and expected response times

Telephone support is one channel; Xplora commonly supports customers via a ticketing system, email forms, and social channels. Tickets submitted through the Help Centre generally include a case number and an expected SLA. For many consumer electronics firms, expected email/ticket response times are 24–72 hours; urgent escalation paths (callback, priority ticket) are available for safety-critical problems such as SIM/connectivity failures with location tracking.

Live chat — when offered — often gives the fastest written response for account or order queries. For firmware or device diagnostics, agents will ask for logs, screenshots and possibly a short video. If you purchased through a mobile carrier or retail partner, their customer care team can sometimes supply first-line support and will coordinate with Xplora for warranty repairs.

Escalations, warranty claims, repairs and what to expect

If a standard support interaction does not resolve the issue, escalate by requesting a case manager or supervisor and obtain the escalation reference number. In the EU, statutory consumer law provides a 2‑year legal warranty for goods; Xplora’s commercial warranty may mirror or extend that — always verify the exact terms on your invoice or the retailer’s returns policy. For repairs, ask whether Xplora uses authorized repair centres and whether they provide prepaid return labels; keep tracking numbers and photographs of packaging if you ship a unit.

Typical repair timelines vary: initial diagnosis can take 3–10 business days and repairs or parts replacement can extend to 7–30 business days depending on parts availability. Out‑of‑warranty repairs frequently have fixed price ranges; if an agent quotes a cost, request written confirmation and an approval code before sending a device. If a resolution is not reached, your escalation options are: ask for alternative dispute resolution, contact your payment provider (credit card/PayPal) for chargeback guidance, or file a complaint with your local consumer protection authority (e.g., the European Consumer Centres Network in the EU).

• Pre‑call checklist (highest ROI): model & IMEI/serial, order number + retailer name, app account email, firmware/app versions, concise timeline of the fault, screenshots/video, proof of purchase (PDF/photo).
• Escalation steps (if unresolved): request supervisor + case reference → open / update web ticket → request repair/replacement quote in writing → contact payment provider or local consumer authority after vendor-level escalation exhausted.

How to find Xplora watch phone number?

Step 2: Get Your Watch’s Phone Number
After activating your subscription, Xplora will email you the watch’s unique phone number. This step usually takes less than an hour.

How do I activate my Xplora subscription?

You will find two leaflets in the watch’s box. Take out the larger leaflet located on top of the watch and scan the QR code available on the last page to open the Xplora Connect activation page. After scanning the QR-code, you will be redirected to an activation page where you can sign up for a subscription.

How much is Xplora Connect subscription?

$9.99 to $13.99 per month
Our Xplora Connect Plan includes unlimited talk, text, and data plans. Save more money by purchasing 12 and 24 month plan bundles. Monthly subscription is $9.99 to $13.99 per month.

How do I stop my Xplora subscription?

Click on “Manage Subscription.” Scroll down past “Payment Plan” and “Payment Method” until you see “Cancel Premium Subscription.” Click on this button.

How to chat on Xplora?

Swipe left on the watch’s menu and tap the chat bubble icon to open the Chat. Then, scroll through the contact list and tap the name or picture of the person you want to message. 💡 You can also download photos from the chat and save them on your device: In the app, open the photo your child sent you.

How do I contact Xplora customer care?

To obtain warranty service, contact Xplora directly via email at [email protected].