WorkInTexas Customer Service Number — Expert Guide for Jobseekers and Employers

Overview of WorkInTexas and how phone support fits

WorkInTexas.com is the Texas Workforce Commission’s (TWC) statewide job matching and labor-market portal used by millions of Texans, employers, and workforce centers. The system is designed for job search, resume hosting, employer job postings and labor market information. While much of the functionality is self-service online, reliable phone-based customer service remains essential for account registration, identity verification, technical troubleshooting, and questions about unemployment and workforce programs.

In practice, you’ll interact with two layers of support: the centralized TWC/WorkInTexas help channels for website, account and system issues, and local Workforce Solutions centers that provide in-person casework, training and employer services. Knowing the right number to call and what to prepare before calling reduces hold time and avoids duplicate visits to local offices.

Primary contacts, numbers, addresses and official sites

As of 2025 there are three authoritative points of contact you should memorize or bookmark: the WorkInTexas website, the Texas Workforce Commission headquarters and the statewide unemployment/claims hotline. Always verify numbers on the official sites before calling; agency contact details can change. The two websites below are the canonical sources for updates, local office locators and program details.

• WorkInTexas: https://www.workintexas.com — create an account, post resumes and search jobs.
• Texas Workforce Commission (TWC): https://www.twc.texas.gov — agency policies, local center locator and program pages.
• TWC Headquarters address (mail and official correspondence): Texas Workforce Commission, 101 E. 15th Street, Austin, TX 78778.
• Common statewide customer numbers (verify on twc.texas.gov before use): TWC switchboard (512) 463-2222; Unemployment Insurance/claims assistance toll-free 800-939-6631.

Typical TWC business hours are Monday–Friday, generally 8:00 a.m.–5:00 p.m. Central Time for headquarters and administrative lines; local workforce centers often open earlier and some offer evening hours. The Unemployment Insurance phone line operates extended hours seasonally—expect higher volumes during economic downturns or major layoffs.

What to prepare before calling customer service

Having a concise packet of information ready will shorten calls and increase first-call resolution rates. For jobseekers: know your WorkInTexas username/email, last four digits of your Social Security number, current address, and the exact error message or URL you’re seeing. For employers: have your FEIN (Federal Employer Identification Number), employer account number, and the job posting ID if your inquiry relates to a specific listing.

For identity or claims support, also have documentation at hand: a scanned government ID (driver’s license or passport), recent pay stubs (last 4–6 weeks), and proof of job separation when relevant. When reporting technical issues, include browser type and version (Chrome, Edge, Firefox), device (Windows/Mac/iOS/Android), and screenshots of the problem. These details cut average troubleshooting time from 20–30 minutes to often under 10 minutes.

Call checklist (packed, actionable steps)

• Verify current phone numbers on twc.texas.gov or workintexas.com before dialing.
• Gather identifiers: WorkInTexas username/email, SSN last 4 digits, FEIN (employers), job ID or claim number.
• Prepare supporting documents (PDF/JPEG): ID, pay stubs, separation notices; keep file sizes under 5 MB each.
• Note date/time and full text of any on-screen error; take a screenshot on desktop or phone.
• If wait times are long, use the local Workforce Solutions office locator on twc.texas.gov to find an in-person appointment.

Common problems, expected resolution times and tips

Frequent customer issues include account lockouts, password resets, resume upload failures, duplicate employer accounts, and difficulty completing unemployment certifications. For password and account issues, automated reset links usually resolve within minutes if you have access to the registered email. For identity verification and claim adjudications, resolution can range from 3 business days (simple verification) to 2–6 weeks (complex eligibility or fraud investigations).

If you’re reporting a technical website problem, clear your browser cache, try an alternate browser, and reduce file sizes before re-uploading. For persistent or intermittent errors, ask the agent for a trouble ticket ID and estimated SLA; request escalation if the issue affects payroll reporting or lack-of-work notices for more than 48 hours. Keep records of agent names and ticket numbers for follow-up.

Employer-specific support: posting jobs, fees and integrations

Employers can post jobs on WorkInTexas at no fee; the platform is free for both private and public employers operated under TWC policy. Employer accounts require verification—expect to provide legal business name, FEIN, contact information and sometimes a recent W-2 filing or state unemployment account number. For applicant tracking system (ATS) integration, WorkInTexas supports manual CSV imports and has API options for large payroll systems—coordinate with the TWC technical team for credentials and API documentation.

Typical employer-turnaround items: job posting activation within a few minutes after verification; applications routed to the email on file or visible in the employer dashboard. For bulk listings or recruitment events, contact the local Workforce Solutions center to request sponsored job fairs or targeted candidate referrals; many centers offer these services at no charge and can provide labor market data and wage metrics to optimize job descriptions.

Local workforce centers and in-person help

Texas has more than 100 local Workforce Solutions centers and partner sites. Use the “Find Local Offices” or workforce center locator at https://www.twc.texas.gov/ to get exact addresses, phone numbers and hours for centers in Austin, Dallas, Houston, San Antonio, El Paso and other metropolitan areas. Local centers provide hands-on resume assistance, computer access to WorkInTexas, training referrals, and employer outreach services.

When visiting a center in person, bring hard copies of your ID, recent pay stubs, and any correspondence from TWC or WorkInTexas. Appointments are recommended for casework—walk-ins can be accommodated but expect variable wait times. If your issue is time-sensitive (impacts benefits or payroll), ask the receptionist for a priority appointment or a supervisor callback to avoid delays.

How do I speak to someone at Texas Workforce?

Selecting the Next button will redirect you to WorkInTexas.com. If you have any questions or problems with any backdated payment requests, call our Tele-Center at 800-939-6631 to speak with a customer service representative.

Is work in Texas an employment agency?

WorkInTexas.com is a powerful online job matching and workforce services system, accessed as a website on the Internet or on an Intranet at a Texas Workforce Solutions office.

How do I reset my work in Texas password?

On the Option 1 – Forgot Password section, click on the ‘retrieve password’ link. Select a radio button for the ‘*Did you register as’ entry Select a radio button for the ‘*How would you like to reset your account’ entry Click on the ‘Next’ button.

How do I speak to someone at work?

Don’t dominate the conversation and allow others to share their thoughts. Avoid raising your voice to prevent conflicts from further escalating. Don’t belittle or ignore the other person’s emotions. Don’t criticize harshly; offer constructive feedback instead of criticism.

How do I speak to a representative at Texas Benefits?

Call 2-1-1 or 1-877-541-7905 (after you pick a language, press 2).