WHOOP customer service email — complete guide for fast, effective resolution

Primary contact channels and official resources

The official WHOOP support portal is the single best starting point: https://help.whoop.com links to live chat, ticket submission, device guides, warranty information, and account/billing flows. For direct email correspondence, WHOOP routes customer inquiries through a support inbox; the commonly used address for general help is [email protected]. If you need enterprise, press, or partnership contacts, WHOOP publishes those channels on their corporate site: https://www.whoop.com/company/.

WHOOP historically services customers primarily via email and in-app/live-chat support rather than a broad public phone line. Typical business-handling is centralized in the WHOOP Help Center; you should open a support ticket from your account (Help → Contact Support) so replies tie to your device, order history, and diagnostic logs. For security and faster verification, WHOOP will reference your account email, membership ID, and order number rather than asking for full card details over email.

What to include in your support email (data that speeds resolution)

When emailing [email protected] or submitting a ticket, include precise, structured information. A compact, complete initial message reduces back-and-forth and often shortens resolution time from days to hours. Below is a prioritized checklist of information WHOOP agents commonly request; include as many items as apply.

• Account email address (the one used to register WHOOP).
• Order number or membership ID (example format: order # W-12345678; found on your receipt).
• Device model and firmware: e.g., WHOOP Strap 4.0, firmware v4.12.3 (open app → Settings → About).
• Serial number or QR code found on the strap/module (photograph both sides if possible).
• Exact problem description with timestamps and time zone (e.g., “Battery drained from 90% to 10% overnight — incident logged 2025-05-12 02:00 ET”).
• Steps already taken: app reinstall, cache clear, firmware update, strap reset (list dates and results).
• Attachments: one or two clear photos, up to three short screen recordings showing behavior, and a copy of purchase receipt if requesting a return/refund.

Response times, escalations, refunds and warranty handling

WHOOP’s Help Center automated triage typically results in one of three paths: immediate self-service solution, scheduled troubleshooting via email/chat, or hardware replacement/return. Anecdotal and community reporting (2022–2024) places median initial replies between 24 and 72 hours for standard tickets; priority billing or corporate accounts may see faster turnaround. If your issue is time-sensitive (injury tracking, interrupted data), mark it clearly in the subject line — e.g., “Urgent: sleep data missing since 2025-06-01 — account email X”.

For returns and warranties, WHOOP has offered a 30-day trial window on membership hardware and a warranty against manufacturing defects (terms change; always confirm current policy at help.whoop.com/returns). When requesting a refund or replacement, provide purchase date, transaction ID, and photos of the defect. Typical escalations (warranty approval → replacement shipment) can take between 3 and 14 business days depending on inventory and your shipping destination. Retain your original packaging and serial/QR info until the case is fully closed.

Sample subject lines and two short email templates

Concise subject lines help WHOOP route your case correctly. Good options: “Billing dispute — subscription charged twice on 2025-04-15”, “Hardware defect — WHOOP Strap 4.0 battery drains (Order W-12345678)”, “Data missing — HR/RR not recording since 2025-06-01”. Use the template below as a starting point and paste diagnostics into the body.

Template 1 — hardware issue: Subject: “Hardware defect — WHOOP Strap 4.0 battery drains (Order W-12345678)” Body: “Hello — Account email: [email protected]. Order #: W-12345678 purchased 2025-03-10. Device: WHOOP Strap 4.0, firmware v4.12.3. Issue: Battery dropped 90%→10% overnight on 2025-05-12 at ~02:00 ET. Troubleshooting performed: restarted device (2025-05-13), reinstalled app (2025-05-13). Attached: 2 photos of serial/QR, screenshot of battery graph, receipt. Request: replacement under warranty or next troubleshooting step. Thank you, Jane.”

Template 2 — billing/refund: Subject: “Billing error — subscription charged twice (Charge ID 987654321)” Body: “Hello WHOOP Support, Account: [email protected]. Payment method: Visa ending 4242. On 2025-06-01 I was charged twice $30.00 for monthly membership (Charge IDs: 987654321, 987654322). I request reversal of the duplicate charge and confirmation of membership status. Attached: bank statement snippet and order receipt. Best, John.”

Best practices, security, and attachments checklist

Do not send full payment card numbers or government IDs via email. WHOOP support will never ask for full PAN or CVV; instead, they will request last four digits and billing ZIP for verification. When attaching files, keep photos under 5 MB and name them clearly (e.g., “W12345678_serial.jpg”, “battery_log_2025-05-12.mp4”). Use the WHOOP app diagnostics export when available — that export contains device logs and timestamps which accelerate technical troubleshooting.

• Attachment checklist: serial photo, QR code photo, purchase receipt/PDF, one screen recording (max 30s), short troubleshooting notes (dates/times).
• Escalation tip: If no satisfactory response in 72 hours, reply to the ticket asking for escalation and reference the original ticket ID; include “Escalate to Tier 2” in the subject for priority handling.

How do I contact WHOOP customer service?

If you have any questions regarding the Products or these Terms of Sale, please contact WHOOP via e-mail at [email protected] or call (844) 490-1593. Our mailing address is WHOOP, Inc., One Kenmore Square #601, Boston, MA 02215.

Does WHOOP have live support?

Unfortunately, we do not have an option to DM you, but you can reach out to our support team via email at [email protected], via phone at 1-833-948-0566, or via live chat in the WHOOP app.

Can I get my money back from WHOOP?

Returns Within 30 Days:
Members can cancel their membership and return their WHOOP device for a full refund (minus shipping costs) within 30 days of receipt. Engraved WHOOP sensors can be returned, but no refunds will be issued for engraving.

How to chat on WHOOP?

Using Team Chat
To message your team, simply type what you’d like to say in the input box at the bottom of the screen and hit “send.” Each team member will then get a notification and be able to view your message.

How do I connect to WHOOP?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To pair a WHOOP, ensure the device is off your wrist, remove any protective film, and download the WHOOP app. Enable Bluetooth on your phone and open the app to begin the in-app pairing process. Follow the prompts in the app to select your device and complete the pairing, which is confirmed by a pulsing blue light.  Before you start:

• Charge your WHOOP: Make sure your device is charged. A full charge takes about 90 minutes, and a green LED on the battery pack indicates it’s done. 
• Download the WHOOP app: Get the WHOOP app from your phone’s app store and create an account or log in. 
• Enable Bluetooth: Turn on Bluetooth in your phone’s settings. 

Steps to pair your WHOOP:

1. 1. Remove the WHOOP from your wrist: Take the device off your wrist and ensure it’s not being worn. 
2. 2. Initiate pairing mode: 
   • WHOOP 4.0: Hold the WHOOP by its sides (gold contacts) and firmly tap the top center until a blue LED starts pulsing. 
3. 3. Follow in-app instructions:
   • Open the WHOOP app. 
   • Navigate to Menu > Device Settings > Advanced Settings > Pair a Device. 
   • Select your WHOOP device from the list. 
4. 4. Confirm the connection: The blue flashing light on your WHOOP will stop once the device has successfully paired, which can take up to three minutes. 

Troubleshooting tips:

• Clear previous pairings: In your phone’s Bluetooth settings, unpair or forget any previously connected WHOOP devices. 
• Check permissions: For Android, ensure Location Services and app permissions for Bluetooth and Location are enabled for the WHOOP app. 
• Restart your phone: A full power cycle of your phone can sometimes resolve pairing issues. 
• Contact support: If you continue to have trouble, reach out to WHOOP support for further assistance. 

AI responses may include mistakes. Learn moreWHOOP Sensor Pairing GuideJun 11, 2025 — Ensure your phone’s OS and WHOOP app are updated. Open the WHOOP app and navigate to Device Settings by tapping on the…Whoop SupportPutting Your WHOOP in Pairing Mode (A)Nov 14, 2019 — to put your Whoop in pairing mode first make sure that Bluetooth is enabled on your phone. to connect your device to t…YouTube · WHOOP(function(){
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How do I mail back to WHOOP?

Navigate to the More icon in the navigation bar. If the Profile icon is there instead, tap it, then tap the three lines in the top right corner of the page. Finally, go to My Account then Membership & Returns. Follow the on-screen instructions to generate a return label.