White House Black Market — Customer Service Telephone Number: Complete Guide

Where to find the official telephone number

The single most reliable place to find White House Black Market’s current customer service telephone number is the retailer’s official website: https://www.whbm.com. On that site, navigate to the bottom footer and click “Customer Service” or “Contact Us.” This page lists the primary U.S. phone number, live chat hours (when available), e‑mail forms, and links for order tracking and returns. Because companies occasionally change contact channels, always verify the number displayed on the live Contact Us page rather than relying on third‑party directories.

If you prefer mobile access, open the WHBM website in a smartphone browser and use the menu (three lines) → Customer Service → Contact. The phone number is typically presented as a tappable link so you can call immediately. For international customers, the site either presents a localized number or directs you to an international/help page—again, the website is the authoritative source.

Why the web page is preferred over rote phone numbers

Retailers rotate support channels seasonally (holiday peaks), update hours, and temporarily divert calls to overflow centers. A phone number printed in a forum or older guide can be disconnected or routed to voicemail. When you use the Contact Us page you also see service hours, alternative channels (live chat, email, SMS updates), and announcements—such as extended holiday hours or temporary closures—that affect when a call will be answered.

Using the official page also gives you the context you need before calling: order lookup instructions, links to help articles for tracking, sizing, and returns, and potential automated tools (order status by order number) that can resolve your issue faster than waiting on hold. If you plan to call, open the Contact Us page in a second window so you can follow any prompts or reference policy language while speaking to the agent.

Practical calling tips and what to have ready

When you do call customer service, prepare these items to shorten handle time and get the best result: the WHBM order number (format: typically alphanumeric and found in the order confirmation email), the billing ZIP code used on the order, the email address on the account, and SKU or product name for returns/exchanges. If you are calling about an in‑store purchase, have the store number or the receipt; the store location and transaction date (month/day/year) will help the agent locate your receipt in POS records.

• Key items to prepare before calling:
  

  • Order confirmation number or store receipt (needed for refunds/exchanges)
  • Full name and billing ZIP or last four of card used
  • Product details: SKU, size, color, and date of purchase
  • Photos for damaged or incorrect items (agents often request these via email or chat)

Typical response times and escalation path

Retail customer service models: phone is usually the fastest method for immediate resolution (refunds, exchanges, urgent shipping corrections) and typically resolves straightforward issues in one call. Expect hold times to vary: during promotional sales and holiday seasons hold times commonly increase; non‑peak hold times are often under 10 minutes. If you reach voicemail, request a callback number and ticket ID and use the ticket ID when following up via email or chat.

If the front‑line agent cannot resolve your problem, ask for escalation to a supervisor or the “order support” team. Many retailers maintain an online escalation channel—look for “Contact Us → Email” and include your phone ticket number. If you need corporate escalation (e.g., unresolved billing disputes), contact the parent company’s corporate customer relations; again, the official website or the terms & conditions page usually lists that route.

Alternative contact channels and store support

If you cannot reach a telephone agent, use live chat (available on whbm.com during posted hours) or the email/contact form for non‑urgent issues. Live chat agents can often generate return labels and update orders the same way phone agents can, and they allow you to paste order numbers and photos directly into the conversation. Social media direct messages (Instagram @whbm, Facebook @WhiteHouseBlackMarket) are monitored but should be used only for non‑sensitive inquiries—never send payment or full card details over social channels.

For in‑person matters, use the store locator tool on the website to find the local store’s address and hours; each store will have its own phone number listed on the locator result. In‑store teams handle exchanges, immediate returns, and fittings; if an online order needs to be returned in store, present the packing slip or order confirmation and a valid photo ID according to store policy.

Final notes and best practices

Always document the call: note agent name, time/date, ticket/reference number, and any promises (refund totals, shipping credits). Keep screenshots or e‑mails that confirm promised actions. If refunds or credits do not appear within the stated timeframe (refunds commonly appear within 5–10 business days depending on the card issuer), follow up citing the ticket number and request escalation.

For the most current telephone number and support hours, visit https://www.whbm.com and open the Contact Us page. Verifying the number at the moment you call avoids outdated listings and ensures you reach the correct channel for U.S., Canadian, or international support.

How do I contact White Stuff Customer Service by phone?

If you know or suspect that your account security has been compromised, you should immediately contact us by calling our customer care centre on 020 3752 5360, by emailing us at [email protected] or by notifying us in writing at Customer Care, White Stuff Limited, Canterbury Court, Kennington Park, 1 – 3 …

How do I return something to the White House Black Market?

If for any reason, you are dissatisfied with your purchase within 60 days of your original purchase, please contact our Customer Service at 877.948-2525 or [email protected] in order to obtain a Return Authorization Number, which is required in order to process your return.

How can I speak to someone at Back Market?

Get help from humans
To get in touch about an order, go to “Orders” and select “Get help” next to the one in question.

How do I complain about the White House Black Market?

877.948.2525
Please contact Customer Service at 877.948. 2525 or email us at [email protected].

What is the 800 number for the White House Black Market?

877.948.2525
For current status on your order we recommend you contact us through Customer Service at 877.948. 2525 or Chat with one of our associates.

Is White House Black Market owned by Chicos?

As one of the leading fashion retailers in North America, Chico’s FAS is a company of three unique brands – Chico’s, White House Black Market and Soma – each thriving in their own white space, founded by women, led by women, providing solutions that millions of women say give them confidence and joy.