Whatnot customer service phone number

Does Whatnot publish a public phone number?

As of June 2024 Whatnot does not publish a general-purpose public customer service phone number for buyers and sellers. The company directs users to its online Help Center and in‑app support channels for all account, order, and dispute resolution needs. This approach is deliberate: Whatnot uses structured ticketing to capture order IDs, listing IDs, tracking numbers and screenshots so issues are routed to the right internal team.

Because there is no routable customer service line, attempting to call a non‑published number or third‑party listing can lead to delays or misdirection. For time‑sensitive problems (fraud, missing shipments, payment reversals) the fastest path is the in‑app “Contact Support” or the Help Center contact form linked below — these generate a support ticket number and a visible history of correspondence.

Primary support channels and how to use them

Official support channels: the Help Center at https://help.whatnot.com and the in‑app “Help” or “Contact Support” feature on iOS/Android. From the app, open your profile → Help → Contact Support (or open the order and choose “Report an issue”). Using the order-level contact flow automatically attaches the order ID and transaction metadata, which reduces back‑and‑forth and shortens resolution time.

When you submit a ticket, include explicit, machine‑readable details: the order ID (e.g., ORDER_1234567), listing ID, UTC timestamp of the transaction, carrier and tracking number, and high‑resolution images (JPEG/PNG). Attach screenshots of the delivery scan screen or the seller’s listing if there’s a .csv or image of damage. This structured detail typically avoids standard follow‑up questions and moves the ticket to a specialist team.

What to include in every support request

• Order and listing identifiers: exact order ID, listing ID, seller username, and transaction date/time (example: ORDER_1234567, seller: username123, 2024-03-12 18:32 UTC).
• Carrier/tracking proof: carrier name and tracking number (e.g., USPS 9400 1000 0000 0000 0000 00), screenshots of delivery scans, and photos of packaging or damage with a ruler for scale.
• Payment and refund details: last four digits of the payment card, PayPal/Apple Pay transaction ID, the amount charged, and any partial refunds issued by the seller (include timestamps and receipts).
• Clear desired outcome: refund, replacement, cancellation, or claim escalation — state whether you want a return label, full refund, or to file a fraud report.

Response times, escalation paths, and alternative actions

Typical initial responses from Whatnot support are routed by priority and complexity; many users report an initial acknowledgement within 24–72 hours after ticket submission, but complex investigations (fraud, cross‑border returns) may take 5–10 business days. If a case involves a missing package and the carrier shows no delivery, simultaneous action with the carrier will speed resolution: open a carrier investigation while you open a Whatnot ticket.

If you do not receive a satisfactory response in the expected window, escalate by replying to the original ticket and requesting escalation; include “Escalate: Level 2 review” in the subject line and provide any new evidence. Public escalation via Whatnot’s official social channels (Twitter/X and Instagram @whatnotapp) can prompt a status update from the support team, but do not post sensitive information publicly — use a private message to provide order details after you have a ticket number.

Practical tips for buyers and sellers

Buyers: preserve packaging, take time‑stamped photos at unboxing, and never discard evidence for 30 days after delivery. For high‑value items, insure shipments with a carrier insurance add‑on (costs vary; typical USPS Registered Mail insurance or third‑party insurance commonly ranges from $5–$25 depending on declared value). If you suspect fraud, freeze the payment method by contacting your payment provider and file a dispute within your bank’s chargeback window (most card networks allow 60–120 days depending on issuer rules).

Sellers: always upload tracking for every order, mark items as shipped on the platform within 48 hours, and retain proof of shipment for at least 30 days. For items over $250 in value, use signature confirmation on delivery to mitigate “item not received” disputes. Maintain good listing practices: include SKU/inventory tags, condition grading, and clear return policy language in the listing so support teams have fewer subjective variables to adjudicate disputes.

Useful external phone numbers and services (when support involves carriers)

• USPS Customer Service: 1‑800‑275‑8777 (1‑800‑ASK‑USPS) — package help, delivery scan history, and insurance claims.
• UPS Customer Service: 1‑800‑742‑5877 (1‑800‑PICK‑UPS) — file claims, request investigations, and verify signature captures.
• FedEx Customer Service: 1‑800‑463‑3339 — tracking investigations, proof of delivery and commercial claims.
• DHL Express (US): 1‑800‑225‑5345 — for international express shipments and customs clearance inquiries.

Sample support message template

Subject: Support request — ORDER_1234567 — Item not received

Message body (paste as plain text): “Order ID: ORDER_1234567. Seller: username123. Transaction date: 2024‑05‑20 14:12 UTC. Item: Vintage card lot (10 cards). Tracking: USPS 9400 1000 0000 0000 00 — shows delivered to neighbor at 2024‑05‑24 16:03. I do not have possession. Attached: delivery screenshot, photos of mailbox, and a photo ID. Desired outcome: full refund if not recovered. Please escalate to lost‑package team and advise next steps.”