What time does customer service close at Tops?

Short answer and the key caveat

There is no single universal closing time for “customer service” at Tops that applies to every store. Tops Friendly Markets (commonly shortened to “Tops”) operates stores across New York, Pennsylvania and northern New England, and customer service desk hours vary by location, department (returns, deli, pharmacy, online pickup), and day of the week. The only reliable way to know a specific closing time is to check that store’s published hours — either via the Tops store locator, the store’s Google Business listing, or by calling the store directly.

As a practical guideline, in 2024 most Tops customer service desks follow the store’s main hours or close 30–60 minutes before the store itself closes. Pharmacy counters, prepared-food departments, and online pickup windows often have different hours and can close earlier. Below I explain how to get exact times, typical ranges to expect, and what to prepare when you contact the store.

How to find the exact closing time (step-by-step)

• Use the official store locator on the Tops website (topsmarkets.com). Enter the city or ZIP and open the specific store page — it lists regular store hours and often separate department hours or phone numbers.
• Check the store’s Google Business Profile or Apple Maps entry. Those listings display hours, customer-posted photos of signage, recent updates, and a direct phone number you can call. The phone number shown is the fastest route to confirm an after-hours schedule or holiday change.
• Call the store directly during business hours. When you reach a live associate, ask specifically for the “customer service desk hours” and for any department-specific hours (pharmacy, deli, online order pickup). If the store uses an automated menu, press the option for store hours or ask the operator to transfer you to the customer service desk.
• Check your receipt, the Tops mobile app, or your online order confirmation. Curbside/online pickup windows and customer-service notes frequently appear there and include exact cutoff times for same-day changes or returns.

These methods minimize guesswork. The Tops corporate site (topsmarkets.com) also has corporate contact information and customer feedback forms if you need corporate escalation, but corporate will still direct you to the local store for precise desk hours and stock/returns details.

Typical closing-hour ranges for Tops (approximate)

• Main store hours: Many Tops stores operate roughly between 6:00–23:00 (6 AM–11 PM) or 7:00–22:00 (7 AM–10 PM). Some urban locations open later and close earlier; some suburban stores keep extended hours. Expect regional variation.
• Customer service desk (returns, general inquiries): Frequently closes 30–60 minutes before the main checkout lanes, especially if the desk requires a manager to remain. A common pattern: if the store is open until 10:00 PM, customer service may close at 9:00–9:30 PM.
• Pharmacy hours: Typically narrower than the store; many Tops pharmacies operate 9:00 AM–7:00 PM on weekdays, and reduced hours on weekends. Some pharmacy locations offer extended or weekend hours — check the store’s pharmacy page for exact opening/closing times and whether prescription transfer is available after-hours.
• Prepared foods/deli/bakery: These departments can close earlier than the store because production and cleanup cycles end before register close. Expect deli and bakery counters to stop hot-service about 60–90 minutes before store closing in many locations.

These ranges are meant as operational guides. For any time-sensitive reason — e.g., returning a large item, picking up an online order, or transferring a prescription — confirm directly with the store to avoid surprises.

Holiday hours, special events, and exceptions

Holidays are the most frequent source of unexpected changes. Major holidays (Thanksgiving Day, Christmas Day, Easter Day) frequently result in closures or severely reduced hours. The day before holidays (Christmas Eve, New Year’s Eve) often features early closing times; supermarkets commonly close between 5:00 PM and 7:00 PM on those eves. In contrast, some stores will stay open later for peak shopping days like the day before Thanksgiving.

Other exceptions include local weather emergencies, power outages, or temporary staffing shortages. If there is a weather advisory for your area, check the Tops store page and local news; retailers will typically post emergency closures on their site and social media. When in doubt, call the store before driving there — it saves time and avoids unnecessary travel.

What to ask when you call or visit

When you contact a Tops store to confirm customer service closing time, be concise and specific. Give the store your ZIP code or the exact store address if possible, and ask: “What time does your customer service desk close tonight?” If you need services tied to customer service (returns, refunds, account changes, special orders), ask about any internal cutoff times and whether a manager must be present.

If you are making a purchase that requires a special service (e.g., special-order meat, bulk returns, or a pharmacy transfer), ask whether that service can be completed at the time you plan to arrive or whether you should come earlier. For online order pickups or curbside, confirm the pickup window printed in your order confirmation and whether staff will hold an order beyond that window.

Final practical tips

Plan conservatively: aim to arrive at least 45–60 minutes before published store closing if you need customer service tasks completed. Keep your receipt, order number, or prescription information handy when calling. Use the topsmarkets.com store locator and the store’s Google listing as your primary sources for exact times.

By checking the local store listing and calling when necessary, you can reliably determine what time customer service closes at the specific Tops location you plan to visit — avoiding wasted trips and ensuring the services you need will be available when you arrive.