WePay Customer Service Number — Definitive Guide for Merchants and Developers

Overview: Who handles WePay support and where to find the official number

WePay is a payments platform that was acquired by J.P. Morgan in 2017 and operates as a payments processing partner for online platforms and marketplaces. Because WePay is integrated into platform partners and handles regulated payment flows (card and ACH), the actual customer-service contact point you should use depends on your role: (a) platform owner/integrator, (b) merchant using a platform that routes payments through WePay, or (c) end-customer/payer.

There is no single universal public “WePay customer service number” that fits every scenario; phone support options vary by account type, geographic region, and whether you access WePay through a direct merchant dashboard or a third-party platform. The authoritative starting point is the official site and your dashboard: https://wepay.com — from there use the Support/Help link or the in-dashboard “Contact” button to display the phone number and available hours for your account.

How to locate the correct phone number for your account

If you have an active WePay dashboard (merchant or platform), log in first. The dashboard shows contact methods tailored to your account tier: integrated platforms often have a dedicated partner support line, while individual merchants see a different set of options (email ticketing, chat, scheduled phone callback). Always use the number shown in your authenticated dashboard — that number is routed with context about your account and speeds resolution.

For developers and API integrators, WePay provides separate developer support channels. Look for “Developer Support” or “API Support” inside the same help portal. If you cannot log in, use the public help center and the “Contact Us” form at the footer of wepay.com; the help center also links to the correct phone options when your account is verified. If in doubt, provide the URL to your platform’s payments page and the merchant account ID so the agent can verify routing.

Primary contact channels and what to expect

• In-dashboard phone callback: available to verified merchants and partners; typically the fastest route for account-specific issues because it includes your account metadata.
• Help center & support tickets: routed via https://wepay.com/help or the dashboard; expect an initial response within 24–48 hours for non-urgent email tickets (times vary by volume).
• Developer/API support: use the dedicated developer contact in the dashboard for integration, webhook, or API-key problems; include your request_id and api_version when reporting.
• Public status and incident updates: WePay/J.P. Morgan publishes status updates on its status page or via the help center — check there before calling for outage-related questions.

What to prepare before calling — checklist to shorten hold time

• Account identifiers: merchant_id or platform_id (exact string from your dashboard).
• Transaction details: transaction_id, date/time (ISO 8601), amount (two-decimal USD or local currency), last 4 digits of the payer card or bank account used, and payment method (card/ACH).
• Dispute or error specifics: screenshots of the dashboard entry, error codes returned by the API (for example: HTTP 402/403 or specific error_code fields), chargeback notification IDs, and the card network dispute code if provided.
• Compliance documents if you expect verification delays: government ID, business registration, W-9/W-8BEN, and proof-of-address PDFs; having these ready frequently reduces hold times from days to hours.

Common issue types, expected timelines, and practical remedies

Chargebacks and disputes: card networks generally allow issuers to file chargebacks within up to 120 days of the transaction date (network-dependent). WePay will provide the dispute packet and representment instructions to the merchant; typical internal processing time to gather documents is 3–7 business days. If you expect to contest a chargeback, prepare the proof of delivery, refund policy, and customer correspondence immediately to meet issuer deadlines.

Refunds and settlement holds: standard refunds to cards typically post to the cardholder within 3–5 business days, although some issuing banks take up to 10 business days. New merchant accounts often experience extended verification and risk reviews; temporary rolling reserves or settlement delays of 7–14 days are industry-standard for high-risk categories until sufficient processing history is established.

Security, compliance, and escalation

WePay operates under PCI-DSS requirements for card data and NACHA rules for ACH transfers. If your issue is regulatory (fraud, AML, SAR requests), escalate to the compliance contact option provided inside the dashboard — these cases follow legal timelines and often require certified proof. If you cannot find the compliance escalation path, request the “Compliance Team” when you call and reference your merchant_id to ensure your case is tracked.

For urgent outages or suspected breaches, document timestamps, screenshots, and any logs available from your integration. Ask the agent to open a high-priority incident and request an incident number. That allows follow-up and ties vendor actions to internal incident response procedures for audits.

Practical tips to get the fastest resolution

1) Always call from a phone number tied to your account or include a callback number in your ticket; authenticated callers get priority routing. 2) Use in-dashboard callbacks when available — agents receive your account context automatically, shortening triage. 3) If you’re a platform operator, maintain a named technical liaison and a signed support SLA with WePay (possible for enterprise-level integrations) to guarantee service-level response windows and escalation pathways.

Finally, keep a concise incident log (date/time, agent name, ticket or incident number, steps promised) every time you contact support. That log materially improves outcomes in multi-step disputes or when further escalation to legal/compliance is required.

How do I cancel WePay?

How do I delete my WePay payment account?

1. Click “Settings” on the left-hand side of your dashboard.
2. Click the blue “Close Account” button at the bottom of the page.
3. Enter your account password in the password box.
4. Click the blue “Close Account” button once more.

Did WePay shut down?

WePay has announced that it will be winding down its operations and will no longer be supported. As a result, we must transition to new payment gateways to ensure uninterrupted service before September 29, 2024.

What is happening with WePay?

Chase, the parent company of WePay, informed Keap that they are shutting down WePay operations in 2024. Starting May 1, 2024, Keap customers will no longer be able to process payments using WePay. To allow for uninterrupted payment processing, we’re excited to provide exclusive early access to Keap Pay.

What is Chase 24 hour customer service number 24 7?

Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours. Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935.

Which companies use WePay?

Sample Records of the Companies that use WePay :

Company Name	Website	Industry
Thrive	thriveecologic.com	E-commerce
Wealthsimple	www.wealthsimple.com	Fintech
Mindbody	www.mindbodyonline.com	Health & Fitness
Beam Technologies	www.beamtechnologies.io	Energy

Is WePay owned by Chase?

JP Morgan Chase bought WePay back in 2017 in a $400 million deal in a push to compete with Stripe.