How to locate and use the Weave customer service number — an expert guide

This guide explains exactly how to find Weave’s official customer service phone number, when to call it, what information to have ready, and how to get the fastest resolution. The guidance is written from the perspective of a support operations professional who has managed phone-based escalations for SaaS companies and understands SLA, security, and diagnostic workflows.

Instead of listing unverified phone numbers from third-party sites, this article emphasizes authoritative sources (the Weave product, the company’s official support portal) and gives precise, actionable steps, sample scripts, and realistic expectations for response times and outcomes.

Where to find the official Weave customer service number

The single most reliable place to find Weave’s customer service phone number is inside the product and on Weave’s official support pages. Visit the company’s site at https://www.getweave.com and click Support or Help; the support/contact page contains the validated phone numbers for your region and product. If you are a Weave customer, the primary contact number is prominently shown after you log into the Weave dashboard under Help → Contact Support.

Avoid calling phone numbers listed on general business directories or vendor listing sites because those are often outdated. If you have a Weave monthly agreement or invoice, the correct support phone number and the appropriate business hours for your account tier are printed on the invoice or the Account → Billing section in the customer portal.

In-product help and mobile app lookup

Weave’s desktop and mobile apps include contextual help that surfaces the right phone number for your account type (support, hardware replacement, billing). For immediate issues, open the Weave app, go to Help or the ? icon, and select “Contact Support” — this will either show a phone number or open an in-product chat with a support agent. This method guarantees you’re calling the correct queue (technical, billing, or hardware).

If your account is on a managed plan, the in-product contact link will prioritize your dedicated account manager or an escalation line. Always use the in-product link when possible; it also attaches diagnostic logs and your account identifier automatically, which shortens hold times and troubleshooting by as much as 30–50% in practice.

Official support portal and hours

Weave’s official support portal (accessible from getweave.com → Support) typically lists hours of operation, regional phone numbers, and expected response times by channel. For U.S.-based small businesses, phone support is generally prioritized during local business hours (approx. 8:00–18:00 MST Monday–Friday); outside these hours you will be directed to emergency support or ticketing.

Expect typical phone wait times to range from under 2 minutes during low-volume windows to 10–20 minutes during peak times (month-end, software releases, or major outages). If your issue is time-sensitive (system down, patient communications blocked), indicate “urgent” when you select the contact reason — urgent or critical tags expedite the call into the next-available engineer in many support stacks.

When to call versus when to use chat or ticketing

Call Weave support when you have a system outage, hardware failure that prevents business operations (POS, phone system down), or a billing discrepancy that requires immediate reversal. Phone contact is best for issues requiring real-time troubleshooting, remote firmware updates, or immediate escalation to engineering.

Use in-product chat or the support ticket system for configuration questions, feature requests, or non-urgent requests where attaching screenshots, logs, and timestamps will speed resolution. The support ticket route is preferable for compliance/audit trails because it automatically creates a documented case number and keeps all correspondence and attachments together.

What to have ready when you call

• Account identifier and customer number (Account ID or invoice number from getweave.com/billing). Have the last 4 digits of your payment method available for billing verification.
• Device serial numbers or phone extension numbers (for hardware issues). Note model numbers exactly (e.g., Weave Phone Model X123) and the date/time the issue started.
• Repro steps, recent logs or screenshots, and the affected user’s name and email. For healthcare customers, have the clinic’s NPI or practice ID and MAC addresses for on-site devices if asked.
• Desired outcome and any time constraints (for example, “need messaging restored before 09:00 tomorrow for appointment reminders”).

Having these items reduces triage time. Support engineers commonly ask for a “packet” of data; provide it proactively and you can cut resolution time by half.

Support channels and expected response times

• Phone: best for critical outages — expected initial response within 5–20 minutes during business hours; escalation to engineering within 30–90 minutes depending on severity.
• In-product chat: useful for configuration help — typical first response 5–30 minutes; resolution 1–24 hours for standard requests.
• Support ticket/email: preferred for documentation and billing issues — initial acknowledgement usually within 1–4 business hours; full resolution 24–72 hours for non-critical problems.

These are realistic SLA ranges experienced across similar SaaS support organizations. If you need guaranteed uptime or priority handling, request an elevated SLA or a managed service add-on in your contract; premium SLAs often include 24/7 phone response targets (e.g., 30-minute response for critical incidents) and cost extra as part of enterprise plans.

Troubleshooting, escalation and billing issues

When calling, be prepared to perform basic troubleshooting such as power-cycling hardware, restarting the Weave desktop application, and confirming network connectivity on the local firewall/router. If an issue cannot be resolved at first level, request the escalation number or ask for the engineer’s name and an expected callback time — get a case number and timestamp for accountability.

For billing disputes, have invoices and transaction IDs on hand. Weave billing cycles are typically monthly; chargebacks and refunds follow documented processes and can take 5–14 business days to reflect depending on your bank. If you need cancellation or contract changes, request written confirmation of the updated effective date and final invoice amounts.

Sample call script and closing tips

Script: “Hello, my name is [Name], account ID [XXXXX]. Weave phone system went offline at 08:15 today on extension 102. I have restarted the base station and confirmed LAN connectivity; model number is [Model]. I need messaging restored for patient reminders by 09:30. Can you assign a priority and provide an ETA and case number?” This concise format provides the core data support teams need to act faster.

Always ask for the case number, the support agent’s name, and the expected next contact time. Follow up by uploading any logs or screenshots into the ticket. If the issue is recurring, request a root-cause analysis (RCA) within 3–10 business days so you have documentation for internal audits or vendor performance reviews.

How do I contact Weave customer service?

Every day is made of a mass of customer interactions. Weave is a refreshingly easy way to make each one count. If you need our support team, click the chat bubble or call 1-888-579-5668 for assistance.

How much is weave per month?

Weave Pricing & Plans

Essentials	Pro
$279/month	$349/month
Bulk texting (500 per month) Appointment reminders eFax Call POP Text to pay Weave mobile app	Bulk texting (1500 per month) Missed call texting ASAP/QuickFill Email marketing Reviews Recall

What is sendwave customer service number?

1.1 How to Contact Us
All communication between you and us will be handled by the Program Partner. The best way to contact us is through email [email protected]. You may also call us for support at +17015154355 (US & Canada); for additional phone numbers by country, please visit https://www.sendwave.com/support.

Is 800-922-0204 a Verizon customer service phone number?

If you don’t want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-800-333-9956, online at www.vzw.com/myprivacy or through Customer Service at 1-800-922-0204 from Monday – Friday 7 a.m. to 11 p.m. and Saturday – Sunday 8 a.m. to 9 p.m.

What is a weave phone?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Weave is a customer experience and payments platform designed for small and medium-sized healthcare businesses, with a focus on patient communication. It’s not just a phone system; it’s an integrated platform that includes phone, text, email, and payment processing capabilities, all designed to streamline patient interactions and improve business efficiency.  Here’s a breakdown of what Weave offers:

• Phone System: . Opens in new tabWeave provides a VoIP phone service that integrates with your existing phone number, offering features like unlimited local and long-distance calls, texting, and call recording. It also offers enhanced screen pops that display patient information when they call, streamlining communication. 
• Texting: . Opens in new tabWeave enables two-way texting for appointment reminders, confirmations, and general communication with patients, improving engagement and reducing no-shows. 
• Email Marketing: . Opens in new tabThe platform allows for targeted email campaigns to attract new patients or reconnect with existing ones. 
• Payments: . Opens in new tabWeave offers a comprehensive payment platform for patients to make payments online or through other convenient methods. 
• Other Features: . Opens in new tabIntegrations with practice management systems, appointment scheduling, and digital forms are also part of the Weave platform. 

In essence, Weave aims to be a comprehensive solution for healthcare practices to manage all their patient communication and payment needs, simplifying operations and enhancing the patient experience.  You can watch this video to see a demo of Weave’s phone system and how it integrates with patient information systems: 46sNEBULACLOUDYouTube · Oct 19, 2022

AI responses may include mistakes. Learn moreWhat is Weave? – YouTubeMay 2, 2023 — and helping new patients find you more easily. and Weeb’s complete payment platform gives your patients. easy flexible …YouTube · WeaveWEAVE • Medical software for patient communication. – DemoOct 19, 2022 — so as you can see here Weaves app looks just like a smartphone. screen that sits right here on your desktop. right it …YouTube · NEBULACLOUD(function(){
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What does “weave

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview In slang, “weave” can refer to clothing or hair extensions. As a noun, it’s a specific term for hairpieces or extensions often used by Black women that are sewn into braids. As a verb, it describes the motion of skillfully moving in and out of obstacles, such as “weaving through traffic” or a boxer using the “bob and weave” technique to dodge punches.  As a Noun (Hair/Clothing) 

• Hair extensions: “Weave” is a common term for hair extensions or hairpieces that are added to natural hair, which is often braided. It can also refer more generally to clothes or attire.

As a Verb (Movement)

• To move in and out of obstacles: . Opens in new tabThe verb “weave” means to move from side to side, changing direction frequently, to get around things or people. Examples include a car weaving through traffic or a person weaving through a crowd. 
• “Bob and weave” in boxing: . Opens in new tabThis is a specific type of movement in boxing where a fighter moves their head and upper body side-to-side in a pattern to avoid being hit by an opponent. 

AI responses may include mistakes. Learn moreweave, n. – Green’s Dictionary of Slang(US black) 1. clothing. 1972. 1972. D. Claerbaut Black Jargon in White America 86: weave n. clothes; attire; dress. 2. false hair;Green’s Dictionary of SlangWEAVE IN AND OUT Definition & Meaning – Dictionary.comMove by twisting and turning or winding in and out, as in The motorcycle wove in and out of traffic, leaving us far behind. This e…Dictionary.com(function(){
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