Waymo customer service number — detailed guide for riders and partners

Summary: Why a single public phone number is unlikely

Waymo, founded in 2009 as Google’s self-driving car project and spun into Waymo LLC under Alphabet, structures rider support around digital channels rather than a single public hotline. Since Waymo One began limited commercial rides in late 2018, the company has emphasized in-app support, automated trip receipts and region-specific contact channels so that customer service can be tied directly to a trip ID, vehicle identifier and time stamp.

In practice this means Waymo does not publish a universal, 24/7 customer service number on its public pages for general inquiries. Instead, the company routes most rider support through the Waymo app (Help), the official support portal (https://support.waymo.com) and regionally scoped numbers or a callback mechanism that appears in the app or on your ride receipt. This design reduces handoff errors and speeds resolution because reps have immediate access to trip telemetry and logs.

How to contact Waymo customer service — step‑by‑step

If you are a Waymo rider the fastest way to get immediate help is through the Waymo app. Open the app, go to Your Trips or Ride History, select the trip in question and tap Help or Report an Issue. That route attaches the Trip ID, vehicle ID and timestamps to your ticket automatically, which is crucial for investigations into fares, lost property or safety incidents.

If you cannot access the app (phone lost, account issue) use Waymo’s online support portal at https://support.waymo.com and search for the relevant topic (billing, lost item, safety report). The portal will surface knowledge‑base articles and, when appropriate, provide an option to submit a support ticket or request a callback. For corporate or media inquiries use the contact page at https://waymo.com/contact to find press or investor contacts; for urgent safety incidents call local emergency services (911 in the U.S.) first and then report the incident via the app or support site.

What information speeds resolution (packed checklist)

• Trip ID and date/time: exact trip ID from the app or receipt (e.g., TID 123456789) and local time zone — without this it can take much longer to match logs.
• Vehicle identifier and description: vehicle make/model and license plate or vehicle ID shown in the app, or approximate location where you boarded and exited, and number of minutes in the vehicle.
• Fare and payment method: exact charged amount, last four digits of the payment card on file, and whether a receipt was automatically emailed (useful for bank disputes).
• Photos, screenshots and witness data: screenshots of the app screens, photographs of damage or lost items, names of other riders if relevant, and any dashcam timestamps visible in the app UI.
• Phone and app metadata: device OS (iOS/Android) and app version (found in Settings > About) to help engineering reproduce bugs; note carrier and signal strength if ride-disconnect occurred.

Typical response times, refunds and dispute timelines

Based on standard mobility-industry SLAs and Waymo’s publicly stated practices, you should expect an initial automated acknowledgement immediately and a first human response within 24–48 hours for routine issues (lost item, receipt request, incorrect fare). Simple refunds or fare adjustments are often processed within 3–7 business days, and the bank posting can take an additional 2–10 business days depending on your card issuer.

For incidents that require telemetry review (safety events, collision reports, sensor logs), investigation windows extend to 7–30 calendar days. If you need a faster outcome for safety or legal reasons, indicate “safety” in the app report and follow up with local law enforcement if required; Waymo’s internal investigations team prioritizes any report that includes potential physical harm. Keep copies of all communications and timestamps for escalation.

Escalation paths, regulatory issues and safety contacts

If standard support channels do not resolve your issue, escalate through the in-app “Appeal” or “Escalate” option; it routes the case to a senior operations team with access to full vehicle logs. For legal or regulatory complaints you can file with your local transportation regulator (for example, city or state Public Utilities Commission) — include your Trip ID, timestamps, and evidence from the app when filing.

For press or corporate-level inquiries use the contact form on https://waymo.com/contact. If you believe a criminal act occurred during a ride, call 911 immediately and then document the incident through Waymo’s support portal. Waymo’s corporate headquarters are located in Mountain View, California; for specific postal addresses and unit numbers consult the contact page rather than relying on third‑party directories to ensure you send correspondence to the current legal address.

Practical tips to reduce friction

Always keep the app updated to the latest version (check iOS App Store or Google Play Store) and enable email receipts. When you finish a ride, confirm the vehicle and fare summary in the app before ending the trip — this reduces disputes later. If you frequently ride, register a backup email and phone number in your account so Waymo can reach you if your primary device is unavailable.

Finally, save timestamps and screenshots immediately after any incident — sensor logs and telemetry are easier for Waymo to correlate when you supply precise, machine‑readable timestamps (ISO 8601 format, e.g., 2025-08-15T14:23:00-07:00). That small step frequently shortens investigations from weeks to days.

How do I contact Waymo support?

You can also call us at 1-844-261-3753 if you have questions or need assistance.

1. Waymo user. If you have a Waymo account, please complete this form.
2. Current Waymo employee. Visit Wayfinder and select Exercising Your Privacy Rights.
3. Former Waymo employee.
4. Waymo job applicant.

Is Waymo open on 24/7?

Ride with Waymo anytime you’d like. We’re on the road 24 hours a day and 7 days a week. We operate in parts of San Francisco, Phoenix, and Los Angeles. In Austin and Atlanta, you can also experience Waymo, only on Uber.

How do I report a Waymo issue?

Contact Support with any complaints
Use the in-car screens or the “Support” tab of the Waymo app to direct service complaints to our Support team.

How do I call a Waymo car?

How it works

1. Download the. Waymo One app. Download the app and create an account to get started.
2. Tell us where. you want to go. Choose your destination and we’ll pick you up and drop you off.
3. Hop in. the vehicle. Up to four passengers can ride at a time.
4. Enjoy. the ride!

How do I call Waymo on Uber?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To call a Waymo on Uber, you must be in a city where the service is available (like Phoenix, Atlanta, or Austin) and enable the “Autonomous vehicles” preference in your Uber app’s settings to increase your chances of being matched with a Waymo vehicle for eligible rides (UberX, Uber Green, Comfort, or Comfort Electric). When a Waymo car is dispatched, you will have the option to accept the ride within the Uber app, and once it arrives, you can unlock it using the app to begin your self-driving trip.  1. Enable Autonomous Vehicle Preference 

1. Open the Uber app and tap on Account.
2. Select Settings.
3. Find the Ride Preferences section and select Autonomous vehicles.
4. Toggle the preference to On to increase your chances of getting a Waymo ride in the future.

2. Request an Eligible Ride 

1. Request a ride using UberX, Uber Green, Uber Comfort, or Uber Comfort Electric. 
2. You may see an option to accept a Waymo vehicle for your trip. 

3. Accept the Waymo Ride 

1. If offered a Waymo, you will receive a prompt in the Uber app. 
2. Accept the ride: to confirm you want the driverless vehicle. 

4. Start Your Trip 

1. When the Waymo arrives, use the Unlock button within the Uber app to open the car doors.
2. Hop in, buckle up, and the vehicle will begin its self-driving journey.

AI responses may include mistakes. Learn moreWaymo On Uber | Ride with Waymo in Austin and Atlanta How to ride with Waymo on Uber * Set your preferences in the Uber app. On the most recent version of the Uber app, tap Account, S…WaymoUber & Waymo: Autonomous RidesSet AV preference. Choose “Account” in the lower right corner of your homescreen. Select “Settings” on the Account page. Scroll do…Uber(function(){
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How do I call for a Waymo ride?

Just download the Waymo app, and request a car. See a map of where we drive. Miami (Coming soon!): Download the Waymo app to get on our interest list. Austin and Atlanta: Learn how you can experience Waymo, only on the Uber app.