Warner Brothers customer service number — complete guide for contacting Warner Bros.
Executive summary
If you need to speak with Warner Bros., the central corporate switchboard is the most reliable starting point: +1 (818) 954-6000. Warner Bros. Entertainment’s main headquarters is located at 4000 Warner Boulevard, Burbank, CA 91522. For most general inquiries, press relations, corporate matters or to be routed to the correct department, the switchboard can direct your call during normal business hours.
However, Warner Bros. operates multiple consumer-facing services — studio tours, a retail store (WBShop), home entertainment, and streaming (Max) — each with separate support channels. This guide explains which number to call, what documentation to have on hand, where to escalate, and practical expectations for response times, refunds and record keeping.
How to reach Warner Bros. corporate and consumer services
Primary contact (corporate switchboard): +1 (818) 954-6000. Use this number for press inquiries, corporate offices, licensing departments and when you need to be routed to a specific business unit. Corporate hours for switchboard operations are typically 9:00 AM–5:00 PM Pacific Time, Monday through Friday; expect limited service on federal holidays and studio-observed dates.
For consumer-specific matters you will often get faster resolution by calling or using the direct contact channels for that business unit. Example online contact pages: Warner Bros. main site is https://www.warnerbros.com/; Warner Bros. Studio Tour (tickets & guest services) is https://www.wbstudiotour.com/; streaming support for Max is at https://help.max.com/. These pages contain department-specific phone numbers, chat widgets and ticket forms that create an electronic case record.
Consumer-facing departments and where to call
Studio tour and lot guest services: the Warner Bros. Studio Tour Hollywood runs ticketed tours and has a dedicated guest services team. Ticket prices vary by type — as a guideline, standard adult tickets commonly range from about $69 to $69–$79 for regular guided tours, while premium VIP experiences and special events can range $125–$199 or more. Always confirm current prices, availability, and hours at https://www.wbstudiotour.com/ before calling.
Retail and merchandise (WBShop): merchandise orders, returns and warranty questions are handled through the WBShop support portal (see https://www.wbshop.com/). Shipping, return windows and restocking policies vary by product — typical e-commerce practices for licensed merchandise are a 30-day return window for unworn items and separate processes for manufacturer defects; check your order confirmation for exact terms and an order number before contacting support.
Key phone number and contact list
- Warner Bros. corporate switchboard (main number): +1 (818) 954-6000 — primary routing for press, corporate, licensing and executive office connections.
- Warner Bros. Studio Tour (guest services & tickets): check https://www.wbstudiotour.com/ for current contact options and the ticketing phone/email; tour pricing commonly ranges from $69 (standard) to $199+ (VIP/special events) depending on date and package.
- Streaming support (Max/HBO): use the help portal at https://help.max.com/ — streaming platforms prioritize in-app chat and online ticketing; phone support availability is limited and often routed through the app or website to create a support ticket.
- Retail/merchandise (WBShop): order support and returns via https://www.wbshop.com/ — have your order number, billing ZIP and SKU ready when you open a ticket.
What to have ready when you call or submit a ticket
Preparation shortens resolution time. Whether you use the main switchboard or a department contact form, have these items ready: order number or invoice, full name on the order, email address used, last four digits of the payment card, exact product SKU or title, date of purchase, and screenshots of any errors (for digital purchases or streaming issues).
For warranty claims or damaged goods, measure and photograph the damage, retain original packaging and note the tracking number if the item was shipped. For streaming problems, note the device model (e.g., Roku 3930X, Apple TV 4K), operating system version, app version, and the precise time/date of the fault; this allows support to correlate logs more quickly.
Escalation path, expected timelines and formal correspondence
First-level phone support typically provides immediate triage and basic troubleshooting. If a case cannot be resolved on the first call, request a case or ticket number and an estimated SLA. Standard email or web-ticket responses often arrive within 24–72 hours for consumer queries; complex licensing or legal matters may take weeks. For merchandise refunds, standard processing is commonly 3–10 business days after approval, depending on your bank or payment processor.
If you need to escalate beyond standard support, ask for a supervisor and document the name and badge/employee ID. For legal, licensing or privacy matters that require formal written notice, use corporate mail: Warner Bros. Entertainment Inc., 4000 Warner Boulevard, Burbank, CA 91522. Send correspondence via tracked mail or overnight courier and retain proof of delivery. For data/privacy inquiries, reference the privacy/contact form on https://www.warnerbros.com/ to ensure the request is routed to the privacy office and processed according to applicable laws (e.g., CCPA, GDPR when relevant).
