Vuori customer service email — expert guide

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1 Vuori customer service email — expert guide

This guide explains how to contact Vuori customer service by email, what to include, how to format evidence, and realistic expectations for resolution. Vuori (founded in 2015) is a high-growth activewear brand; many customer inquiries are resolved through their official help center and email channels. This document is written from the perspective of a consumer-service professional who handles apparel support inquiries daily, with practical, field-tested advice you can use today.

Because brands change specific contact routes and policies, this guide emphasizes verifiable steps and reproducible email templates rather than an unverifiable single address. The official site to start from is https://www.vuoriclothing.com — use the site’s Help/Contact pages or your order confirmation email to obtain the exact support link or email for your region.

Where to find Vuori’s official customer service email

The most reliable place to find Vuori’s email/contact form is your order confirmation email (sent to the address you used to buy). The confirmation typically includes a direct “Contact Us” link or a support email specific to your marketplace (U.S., EU, UK). If you don’t have that email, go to Vuori’s help center on the website (look for “Help,” “Contact,” or “Customer Care” in the footer) — that page will list the current email or open a ticket form. Using the site’s form ensures your order metadata (order number, purchase date) attaches automatically in many systems.

Beware of phishing: Vuori will never ask for your full card number over email. If an email requests full card information or directs you to a suspicious domain, stop and confirm on the official site or call your card issuer. If you need to verify the authenticity of a support email, compare the domain to vuoriclothing.com or the one shown on the official help page before replying or sending attachments.

What to include in your email (checklist and explanations)

When you compose an email to Vuori support, include all relevant order and product metadata up front to speed resolution. A clean, data-forward message reduces back-and-forth and typically cuts average handling time from multiple days to under 48–72 hours. The exact data items below are what support teams ask for during their triage process.

Order number (example format: V123456789), purchase date (MM/DD/YYYY) and the email used to place the order.

Product SKU or name, size, color, and quantity (e.g., “Performance Jogger — SKU PJ-001 — Size M — Black — 2 units”).

Retail price paid and payment method (last 4 digits of card), plus shipping method and tracking number if already shipped.

Clear description of the issue (damaged, wrong size, missing item, billing error) and your desired resolution (refund, replacement, store credit).

Attachments: high-resolution photos (JPEG/PNG) or PDF of damage/label/packaging; recommended: 3–6 images, 1–3 MB each, and an image of the order packing slip if available.

Shipping/billing address and phone number for verification and returns label if issued.

Start your email with a one-line summary in the subject and first sentence such as: “Order V123456789 — Received damaged left knee seam — requesting exchange/redelivery.” This helps automated systems and agents route the ticket correctly.

Proven subject lines and message templates

Good subject lines reduce routing time. Use one-line problem + action requests. For example: “Order V123456789 — Missing item (pair of socks) — request refund” or “Order V987654321 — Wrong color delivered — request replacement.” Below are practical templates you can paste into an email body and fill with your details.

Order issue — wrong item delivered
Hello Vuori Support — I received Order V123456789 (purchased 06/15/2025). The item delivered was “Strato Tee — Blue” but my order shows “Strato Tee — Black.” Photos attached (box label and item). I would like a replacement in black or a full refund. Shipping address: 123 Main St, Apt 4B, San Diego, CA 92101. Phone: (555) 111-2222. Thank you — [Your Name].

Damaged item — request exchange
Hello — Order V234567890 (purchased 05/02/2025). The left seam on the Performance Jogger (SKU PJ-001 — Charcoal — Size M) came apart on first wear. Attached are three photos showing the defect and the product tag. Preferred resolution: replacement in same size, or full refund if unavailable. Please advise return label instructions. — [Your Name, Email, Phone].

Billing/charge dispute
Hello Vuori Billing Team — On 07/10/2025 I was charged twice for Order V345678901: $88.00 on card ending 1234 and another $88.00 two hours later. Attached are screenshots of my bank feed. Please review and issue a refund for the duplicate charge. — [Your Name, Order, Contact Info].

Include polite sign-offs and a clear “desired outcome” line; support agents track requested outcomes and it reduces ambiguity for approvals by supervisors.

Attachments, photos and technical tips

Attach 3–6 photos: one of the whole garment on a flat surface, one close-up of the problem area (500–2,000 px wide), and one of the product tag/label showing SKU and manufacturing code. Use JPEG or PNG; avoid HEIC unless you export. If files exceed 5 MB each, compress to keep total email size < 20 MB — otherwise use the site ticket form which usually accepts larger uploads or reply with a shared link (Dropbox/Google Drive) and label it clearly.

If the issue is a shipment problem (missing or incorrect item), attach a photo of the packing slip and the external shipping label when possible; these images often help logistics teams identify where the mistake occurred. For fabric defects, add a short video (10–30 seconds) showing the issue under good light — videos accelerate approvals for exchanges/returns about 30–50% faster in practice.

Response times, refunds, returns and escalation

Typical first-response times for major apparel brands are 24–72 business hours; allow up to 5–7 business days during peak seasons (Holiday, Black Friday, new launches). Refunds, once approved, are usually processed back to the original payment method in 3–14 business days depending on the bank and card network. If you are owed a shipping or return label, expect to receive it within 48–72 hours after approval.

If you’ve waited beyond these windows, send a concise follow-up referencing the original ticket ID and date. If a satisfactory resolution is still not provided after two follow-ups (7–14 calendar days total), escalate by replying “Escalation request” and asking for a supervisor review. As a last resort, you may open a dispute through your payment provider — note most issuers have time limits (commonly 60–120 days) so check your card’s policy before waiting too long.