ViX customer service phone number (USA) — an expert guide

Quick answer and the reality about a ViX phone line

Short answer: ViX does not publish a dedicated, public United States customer-service phone number in the same way legacy cable companies do. ViX (the Spanish-language streaming service from TelevisaUnivision) routes most customer contacts through its online help center, in‑app support flows and ticketing systems rather than a single toll‑free telephone line. That design is deliberate: streaming platforms optimize for documentation, chat and email so they can attach account records and diagnostics.

If you are looking for a phone number because you prefer voice contact, the practical path is to contact the platform that billed you. If you subscribed through Apple, Google Play, Amazon Channels or Roku, those platform vendors provide phone/web support and handle refunds and billing adjustments for in‑app charges. Apple’s U.S. support hotline is 1‑800‑MY‑APPLE (1‑800‑692‑7753); for the other platforms use their official support pages to initiate voice callbacks or chats.

How to contact ViX support (step‑by‑step)

Primary ViX support channels are: the ViX Help/Support pages on vix.com, the “Help” or “Contact Us” link inside the ViX app (iOS/Android/TV), and the support ticket form reachable from the site’s footer. To open a help ticket from the app, go to Settings → Help or Account → Contact Support (menu wording varies by device); the app automatically attaches device and app version data if you use the in‑app form, which speeds resolution.

When you open a ticket on the website, expect an automated acknowledgement email. ViX’s typical email response window for common account issues is 24–72 hours; complex billing or regional rights queries may take longer as the issue is escalated to back‑office teams. Keep copies of any payment receipts and the transaction ID if you need faster escalation.

Exactly what information to provide (use this checklist)

• Account email address (the one used to sign in) and the last three to four characters of the account name shown in the app.
• Date and time (with timezone) of the problem, device make/model (e.g., Samsung QLED 2019, iPhone 13), operating system version, and ViX app version shown in Settings → About.
• If it’s a billing problem: the transaction date, amount charged, last 4 digits of the card, platform used to pay (ViX website, Apple App Store, Google Play, Amazon, Roku) and a screenshot of the receipt or bank statement line.
• If it’s playback: a short video or screenshot of the error message, your measured internet speed (see troubleshooting list below), and whether the issue occurs on multiple devices or networks.

Billing through third parties — where to call

Many ViX subscribers are billed by app stores or device platforms rather than ViX directly. In those cases the platform controls refunds and subscription cancellations: use Apple for App Store charges (phone above), Google Play help via support.google.com/googleplay, Amazon Prime Video/Channels support via the Amazon Help pages (amazon.com/gp/help) and Roku support at support.roku.com. These platform teams can issue refunds or reverse charges within their stated refund windows; ViX cannot unilaterally reverse a platform billing transaction.

If you paid ViX directly via a credit card on vix.com, request a refund through the ViX support ticket system and include the full receipt; typical processing for direct refunds is 3–10 business days back to the original payment method, depending on your bank.

Troubleshooting streaming and technical issues

Before contacting support, collect objective diagnostics — that shortens resolution time dramatically. Run an internet speed test at speedtest.net from the same network; recommended minimum sustained speeds are roughly 3–5 Mbps for standard definition, 8–15 Mbps for HD, and 25+ Mbps for 4K. Note whether issues are constant or intermittent, and whether other streaming services behave the same on the device.

Common, effective troubleshooting steps: sign out and sign back in, force‑quit and restart the app, reboot the streaming device or smart TV, update the ViX app to the latest version, clear the app cache (Android/TV), and, as a last step, uninstall and reinstall the app. If multiple devices on the same network fail, power‑cycle the modem/router and check for ISP outages. Collect logs/screenshots and include them in your support ticket if basic steps don’t fix the problem.

Escalation, privacy requests and dispute options

If the front‑line support response is unsatisfactory, ask the support agent to escalate and provide a case or ticket number. For privacy or data requests (data access, deletion), use the ViX privacy or legal link in the site footer; these requests typically require account verification and follow TelevisaUnivision’s published timescales for compliance. If billing disputes remain unresolved after support escalation, the bank that issued your card can advise on chargeback procedures, but chargebacks should be a last resort after documented attempts to resolve the issue with ViX or the billing platform.

Finally, keep a concise record: ticket numbers, agent names, and timestamps. That log shortens escalations and is often required by platform support teams or card issuers when assessing a disputed charge.

Does Viasat have phone service?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Viasat does offer phone service, specifically called Viasat Voice, as an add-on service to their satellite internet plans. It utilizes VoIP (Voice over Internet Protocol) technology.  Here’s a more detailed explanation:

• Viasat Voice: This service provides home phone service using VoIP, meaning it relies on your internet connection. 
• Integration with Internet: Viasat Voice is designed to work seamlessly with your Viasat satellite internet service. 
• Features: It offers features similar to traditional landlines, including unlimited local and long-distance calling to all 50 states and Canada, voicemail, call waiting, caller ID, and more. 
• Smartphone Integration: Viasat Voice also offers features like “Find Me, Follow Me” which forwards calls from your home phone to your cell phone. 
• Bundling: You can often get a discount on your Viasat internet plan by bundling it with Viasat Voice. 

AI responses may include mistakes. Learn moreVoIP Home Phone Service | ViasatViasatCAF II – ViasatViasat Voice phone service is offered with Viasat’s CAF II plans. Voice is a feature-packed, reliable, and affordable phone servic…Viasat(function(){
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How do you cancel a subscription off your phone?

Cancel a subscription on the Google Play app
Tap on your Account Profile and then select Payments & Subscriptions. Select the subscription you want to cancel. Tap Cancel subscription.

How do I cancel my ViX Premium subscription on Amazon Prime?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To cancel Vix Premium on Amazon Prime, navigate to “Memberships and Subscriptions” on your Amazon account, find the Vix Premium subscription, and select “Cancel Channel”. You can also manage your subscriptions in Prime Video settings by going to “Channels”.  Detailed Steps:

1. Access Amazon Account: Go to the Amazon website or app and log into your account. 
2. Manage Subscriptions:
   • Option 1 (General): Go to “Your Account” then “Memberships and Subscriptions”. 
   • Option 2 (Prime Video): Go to “Prime Video” then “Settings” and then “Channels”. 
3. Locate Vix Premium: Find the Vix Premium subscription within your list of subscriptions. 
4. Cancel:
   • Option 1 (General): Select the subscription and then choose the “Cancel Subscription” or “Unsubscribe” option. 
   • Option 2 (Prime Video): Select “Cancel Channel”. 
5. Confirm: Follow the prompts to confirm the cancellation. 

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What is the phone number for Viasat customer service?

855-463-9333
Call Viasat Customer Care at 855-463-9333 or your Viasat dealer to check availability and set up a contract for your new location. We’ll help you choose the best plan. Depending on where you move it may require an upgrade to a different plan. Ask Customer Care or your Viasat dealer about contract requirements.

Is Viasat owned by AT&T?

Viasat is not owned by AT&T. These are two separate public companies. AT&T does not own Viasat. Viasat is a publicly traded company listed on the NASDAQ stock exchange under the ticker symbol “VSAT.” As such ownership of Viasat is distributed among individual and institutional shareholders who own the stocks.

How do I cancel my ViX subscription on my phone?

In the top right corner, tap your profile photo, then select “Payments & Subscriptions.” Under “Payments and subscriptions”, select the “Subscriptions” option to see all your active subscriptions. Find and click ViX Premium in your subscription list, then cancel the subscription.