VirtualDJ customer service number — how to contact support, what to expect, and exact steps

Does VirtualDJ provide a customer service phone number?

Short answer: VirtualDJ (Atomix Productions) does not operate a general public customer service phone line for software troubleshooting. The company’s primary support model is web-based: an official ticket system, an extensive knowledge base, and an active user forum. This approach lets support engineers collect the precise diagnostics and files they need to solve configuration, hardware mapping, licensing and crash issues.

If you need official contact points, use the VirtualDJ website and support pages: https://www.virtualdj.com/ (main site), https://www.virtualdj.com/forum/ (community forum) and the Help/Support area at https://www.virtualdj.com/help/ or the store at https://store.virtualdj.com/. These are the entry points that guarantee a tracked response and access to paid-license escalation. Do not rely on random phone numbers found on third-party sites — they are often resellers or unrelated services.

How to open an effective support ticket — exact, professional steps

Open a ticket from the VirtualDJ Help page or submit a thread in the forum and tag it for staff if the topic requires official attention. When submitting a ticket, include your license/order number (invoice number), the VirtualDJ version number (for example “VirtualDJ 2024 build XX”), and the full license ID string if available. State the operating system and exact build (e.g., “Windows 10 Pro 22H2, build 19045.4238” or “macOS Ventura 13.4.1”).

Provide hardware details: controller model (exact model number and firmware version), audio interface make/model and driver type (ASIO/Core Audio/WASAPI), CPU model and clock, RAM amount, and how the device is connected (USB port on hub vs direct). Explain the problem with a clear reproduction recipe (step 1, step 2, step 3) and attach any error messages verbatim. If the issue is licensing or purchase related, attach the original receipt or order confirmation (order ID, date, and payment method).

What to include in the ticket (compact checklist)

• License/order ID and email used at purchase (essential for sales/refund requests).
• VirtualDJ exact version and build number; date/time of occurrence.
• OS and build (Windows or macOS exact version); CPU/RAM; disk free space.
• Controller/audio interface: exact model, firmware version, driver type (ASIO/CoreAudio), USB port type (USB 2.0 vs 3.0).
• Audio settings: sample rate (44.1/48 kHz), buffer size in samples (e.g., 256, 512), latency in ms if measured.
• Log files and screenshots — attach virtualdj log files or crash dumps; include a short screen-record if possible.
• Reproduction steps and whether the issue occurs on a different machine or with a different controller.

Expected response times, escalation, and premium support

Typical turnaround for an official ticket is 24–72 hours for initial triage; complex issues or license investigations may take up to 7 business days depending on time zones and volume. Forum responses from community users can appear within minutes to hours; official staff posts are usually slower but provide definitive fixes. If you hold a Pro Infinity perpetual license or an active paid subscription, note this prominently in your ticket — paid-license holders are generally prioritized for escalation.

If a problem is time-sensitive (studio session, paid gig), state the event date and severity in the ticket subject line and include “URGENT: live gig” plus the order ID. While VirtualDJ doesn’t publish an SLA with guaranteed phone callbacks, escalation notes in the support system and a clear, complete ticket will get the fastest resolution path.

Troubleshooting you can do before contacting support

Run through hardware and driver checks before opening a ticket: update controller firmware to the manufacturer’s latest release, ensure ASIO/Core Audio drivers are up-to-date, and try a direct USB connection (avoid powered/unpowered hubs). For audio dropouts, test changing buffer size to 256–1024 samples and monitor CPU % in Task Manager (Windows) or Activity Monitor (macOS); sustained CPU >80% is a common cause of glitches.

Collect logs and evidence: enable any diagnostic logging in VirtualDJ, recreate the issue while logging, and save the log file. Try the same hardware on another computer with the same VirtualDJ build — if the problem persists across machines, it is almost certainly a software/firmware incompatibility and must be diagnosed with logs and firmware versions in your ticket.

Payments, refunds, resellers and when to call a vendor

Buy licenses and view invoices from the official store (https://store.virtualdj.com/). Purchase receipts include the order number and will be emailed to the account email; use that order number when requesting refunds or license transfers. Refund terms and VAT handling are listed at checkout; if you need a refund or invoice correction, include order number, date, and payment method in your ticket.

If the issue relates to third-party hardware (Pioneer, Denon, Numark, RANE), contact the hardware vendor for firmware, warranty or hardware support — many hardware manufacturers maintain regional phone support numbers on their official sites. Use VirtualDJ support for software mapping, plugin compatibility, license activation, and crash reports; use the hardware manufacturer for physical repairs, RMA or firmware-specific questions.

Quick checklist before you hit Send

• Update VirtualDJ to the latest build from https://www.virtualdj.com/download/ and reproduce the issue.
• Collect version numbers, license/order ID, log files and at least one screenshot or short video.
• Use the official Help page or forum to create the ticket so your request is tracked and can be escalated if needed.

How to connect DJ with phone?

– Wired connection (USB Type-B)
Connect DJ players (CDJ/XDJ) and a DJ mixer to a switching hub or a router with a built-in switching hub. Connect your mobile device to a USB Type-B port on either of the DJ players (CDJ/XDJ). *Turn off Wi-Fi on your mobile device to change to a wired connection.

How do I reset my VirtualDJ?

Easier go to settings click on options search for reset then reset EQ unload. Click yes reset stems unload click all reset FX unload click yes now you’re good to. Go.

Can you use VirtualDJ on your phone?

Use your tablet or phone as a controller for Virtual DJ. New updated version available now at App Store & Play Store Learn more here: virtualdj.com/products/vdjremote.

Who owns VirtualDJ?

We, Atomix Productions, are the sole owner of the VirtualDJ website and VirtualDJ software (“VirtualDJ application”).

How to activate a VirtualDJ license?

Once the form’s filled out click. Create now with your account. Created log in using your username. And password once you’re in your account paste your Virtual DJ license code into the box.

How to connect with a VirtualDJ?

And then it will load. And then boom. I’ll sign into my virtual DJ as you can see here it is written you are now connected as DJ Steve the [email protected]. So you can come here.