Vinted customer service — expert guide for buyers and sellers

Overview: where Vinted support lives and how it works

Vinted was founded in 2008 in Vilnius, Lithuania; customer support is not handled by a public call centre but primarily through the platform. The canonical entry point is the Help Center (https://www.vinted.com/help) and the in‑app “Contact” or “Report a problem” flows. Vinted’s model intentionally routes most issues through asynchronous messaging so every interaction is tracked against an order ID and stored in the platform database.

Because Vinted relies on messages and forms rather than phone support, your initial expectation should be an answer within 24–72 hours in normal situations (industry‑average SLA for marketplace support). For complex disputes they may take longer while they collect evidence; experienced sellers and buyers plan for a 7–14 day lifecycle for complaint resolution from first contact to final outcome.

How to prepare before contacting support

Good support outcomes start before you open a ticket. Sellers: ship within the stated handling time, choose tracked postage, and add the tracking number to the Vinted order immediately. Buyers: check the delivery window and tracking link before filing a “missing item” claim. In most disputes the single most useful thing is an unambiguous tracking number showing delivery status or a timestamped photo of the parcel at posting.

Document everything at the moment it happens. Save screenshots of listing descriptions, private messages, postage receipts, and the order page (order ID visible). Experienced users keep 3–6 photos at 1024×1024 or higher of the item’s condition, a clear photo of the shipping label, and the seller’s physcial postage receipt; these reduce investigation time and raise the chance of a favourable decision.

What to include in a support ticket

• Order ID and username: exact spelling and the numeric order reference from the Vinted order page.
• Short timeline (dates/times): listing published, purchase date, shipment date, delivery date (as per carrier), and date you opened the dispute.
• Evidence pack (attach as files): 3+ item photos, one photo of the postage receipt or tracking screenshot, screenshots of the listing condition description, and every in‑app message relevant to the transaction.
• Desired outcome: refund to card/balance, resend, partial refund — state the exact remedy you want and a backup option.
• Carrier and tracking number: full string (example: GB123456789CN) and carrier website or URL where the tracking can be verified.

Common issues and precise workflows to resolve them

Missing item: verify the carrier tracking first. If the tracking shows “delivered” but you did not receive the parcel, check with neighbours and the delivery address on the Vinted order. If still missing, open a “Package not received” case in‑app and attach the tracking screenshot plus a photo of the delivery location (porch, mailbox). If tracking shows “in transit” but is past the expected delivery window, file a claim citing the carrier status and request that Vinted hold the payment.

Incorrect or misdescribed item: open the dispute with photos of the received item versus the listing. Point to specific listing claims (size, brand label, defects) and include at least two close‑up photos of any discrepancy. For authenticity disputes (brand/fake) include hallmarks or serial numbers and, where possible, a professional authentication reference — Vinted sometimes requests third‑party authentication for high‑value items.

Refunds, returns and timeline expectations

Vinted’s marketplace protects payments until the buyer confirms delivery or a safe period elapses. When a refund is issued, the funds normally return to the original payment method or Vinted balance; community experience shows refunds to balance are faster (24–72 hours) than refunds back to cards (5–10 business days depending on the bank). Keep your bank statement screenshots if you believe a refund was processed but not received after 10 business days.

Return postage responsibilities depend on the dispute outcome. If the item is confirmed misdescribed, sellers typically pay return postage or the platform provides a return label; if a buyer simply changes their mind, standard platform rules expect the buyer to arrange returns unless the seller offered free returns. Always keep proof of postage for returns — the carrier receipt is the single best evidence to avoid chargebacks.

Seller checklist to reduce support cases (high-value items and processes)

• List accuracy: measure and list dimensions, attach 6+ photos (front, back, tags, serials) and state defects clearly. Use standardized size tags (EU/UK/US) and add exact measurements in cm or inches.
• Shipping: buy tracked postage and upload the tracking number; send within 1–3 business days of sale. Use a carrier with insurance options for items over €100 and keep receipts.
• Communication: message timestamps matter — respond within 24 hours and archive all negotiation messages in‑app. Confirm shipment and provide ETA when you post the item.
• Pricing and fees: show the full price breakdown in the listing (item + buyer protection fee shown at checkout) to avoid confusion at payment time.

Escalation and if you need external help

If the platform decision is unsatisfactory, escalate by replying to the case thread with new evidence or asking for an internal review. Vinted archives all case threads, so submit any missing documents as attachments rather than starting new tickets — new tickets slow the process. If a transaction involved a card charge you can also contact your bank to open a dispute (chargeback) but be aware this can close the Vinted case and remove platform protections; use chargeback only if instructed by your bank or if Vinted cannot resolve after documented attempts.

Official channels: start at https://www.vinted.com/help and use the in‑app contact tools. Vinted maintains country subdomains (for example vinted.co.uk, vinted.fr, vinted.de) with localized Help Center pages. There is no routinely published general customer service phone number — official support expects you to use the Help Center and in‑app messaging so everything stays auditable.

Is Vinted customer service 24/7?

Our support
You can reach out to us 24/7, and we’ll see every issue through to its resolution. For quick tips, visit our Help Centre.

How do I speak to a person at Vinted?

We are located at 5 New Street Square, London EC4A 3TW, United Kingdom. Please reach out to us on [email protected] should you have further questions on the information provided below. WHAT IS VINTED? Vinted is an online marketplace through which users are able to sell or purchase certain items with other users.

How do I contact Vinted about being scammed?

How to avoid and report phishing messages & scams

1. Report the scam to us. Press “Contact us” below to contact our support team, or forward phishing emails to: [email protected].
2. Secure your details and accounts.
3. Take further action.

How do I contact a seller on Vinted?

And here click on ask seller. And you don’t need to ask anything. But you can type a message right there as you guys can see here we have write a message here. And we can send the message.

Is Vinted in the US?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Vinted is available and operating in the United States. It’s a popular online marketplace for buying and selling second-hand fashion and lifestyle items. Vinted has seen significant growth in the US market since launching there.  Here’s a bit more detail:

• Global Marketplace: Vinted is a global platform, with a large presence in Europe and increasing traction in the United States. 
• Focus on Sustainability: The platform emphasizes sustainable shopping by encouraging the reuse of pre-loved items. 
• Limited Shipping: While Vinted is a global marketplace, sellers in the United States can only ship within the United States. 
• User Base and Reviews: Vinted has a large user base and generally positive reviews from both buyers and sellers. 

AI responses may include mistakes. Learn moreVinted vs. Poshmark: Pros & Cons – Vendoo’s BlogJun 11, 2024 — 👀 Did you know? Poshmark has a live selling feature, and Vinted does not have one now. What is Vinted? Is Vinted Legit…Vendoo’s BlogSell on Vinted US with Vendoo – No Fees, More SalesVinted has been available in the US since 2020 and has seen explosive growth in the US market so far.Vendoo(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

How to report a problem with Vinted?

Go to whatever sale you’re having problems with in your inbox, open de conversation and press on the i icon in the top right corner. On the next page go to the question mark ? icon. Select your issue from all the option and scroll all the way down. There should be a button there to get in contact with Vinted.