Veolia Water customer service phone number — how to find and use it

Primary corporate contact and official online portals

Veolia Environnement S.A. is the global parent company for Veolia Water operations worldwide. For corporate-level enquiries, media requests or to obtain regional contact details, the head office address is 30–32 rue La Boétie, 75008 Paris, France. The corporate switchboard is +33 (0)1 85 57 70 00 and the central website for global locations and local site links is https://www.veolia.com.

Because Veolia operates in many countries through separate legal entities and local operating companies, the single most reliable method to find the correct customer service phone number for your water service is to use the Veolia country/region selector on the official site (veolia.com → “Our locations” or “Contact us”), which lists local offices, emergency lines and online customer portals by city and service type.

How to locate the correct local Veolia Water customer service phone number

Start with your billing statement: the customer service phone number for your account is normally printed on the top right of your water bill, often accompanied by a dedicated emergency line for leaks or sewer floods. If you do not have a paper bill available, log into your local Veolia account portal (accessible from the country page on veolia.com) — contact information, reference/account number and recent invoices are shown there.

If you cannot reach the site portal, use the global website to navigate to your nation or city page. Example country pages include: Veolia France (https://www.veolia.fr), Veolia UK (https://www.veolia.co.uk) and the Veolia North America region pages under https://www.veolia.com. The regional pages always list a “Customer service” or “Contact us” phone number and an emergency/24‑hour line if the local utility provides one.

Emergency reporting, priority handling and practical phone procedures

For immediate hazards—major burst mains, uncontrolled sewage escape or property flooding—call the local emergency number listed on your bill or the city page. If your local Veolia operator maintains a 24/7 emergency line it is usually separate from the billing/helpdesk number and is advertised prominently (for safety reasons treat any locally advertised “emergency” number as the fastest route to on‑call crews).

When you call an emergency line expect the operator to triage: they will ask for property address, nearest cross‑road, severity (flooding depth, sewage smell), presence of electrical hazards and whether the issue affects public highways. Many local water companies target immediate on‑site action for life‑safety incidents and high‑risk mains bursts, and remedial crews are often mobilised within 1–4 hours depending on scale and local resourcing; smaller leaks may be scheduled for routine repair within days.

What to have ready when you call

• Account or customer number (from your bill) — speeds up identification and access to your account history.
• Full property address and postcode, plus a clear description and photos if possible (smartphone images can be uploaded via the portal or emailed to the support team).
• Meter serial number and last meter reading (if available), evidence of the problem (photos/video) and details of any temporary mitigation you’ve taken, such as isolating the supply at the stopcock.

Billing queries, meter reads and non‑urgent service calls

For billing disputes, query resolution or to submit meter readings, use the dedicated customer service number printed on your invoice or the online account portal. Typical non‑emergency call types include estimated bill corrections, setting up direct debits, disputing consumption and requesting meter exchanges. Many Veolia country operations allow you to upload an image of the meter for remote reading verification, which reduces the need for an engineer visit.

Response times for billing corrections vary by region; straightforward billing queries are commonly acknowledged within 48–72 hours and resolved within 10 working days. If a site visit is required to inspect meters or leaks not classed as emergencies, expect appointment windows (e.g., morning/afternoon) and wait times that reflect local workforce capacity — ask the agent to provide a target visit date and a reference number for follow‑up.

Escalation path and alternative contact channels

If first‑line phone support does not resolve your issue, request escalation to a customer relations manager or a formal complaints team and obtain a written complaint reference. Every Veolia entity publishes the internal complaint escalation procedure on its local website; follow that route before contacting external regulators. Keep copies of correspondence and notes of call‑times, agent names and reference numbers.

If phone lines are busy, use the online contact form, email addresses listed on the regional site, or a local mobile app (where available) to create a ticket. For unresolved complaints relating to regulated water services, your final recourse will be the local regulator — for example in England & Wales that is Ofwat — but check the local country page for the correct regulator and the required waiting period before external escalation.

Is Veolia part of American water?

Veolia North America announced today that it has acquired from American Water Works Company, Inc., the rights to 23 of its water treatment and energy service contracts.

How do I complain to Veolia?

Feedback on service or complain to Camden Veolia

1. call 020 3567 8105.
2. if you are D/deaf or hard of hearing you can call Camden Veolia for free using SignVideo.
3. email [email protected].

How do I contact Veolia water?

Spares and Services. For more information on Veolia Oil & Gas Systems’ Services please contact our Spares and Services department. Phone +61 3 9212 7100. For assistance with an ozonia* or aquaray* product, contact us online, phone us at 1-201-676-2525 or contact your local Veolia service representative.

Is Veolia a water company?

Veolia designs, installs, operates and maintains water networks of all kinds. Water traceability is at the heart of the Group’s concerns, which ensures the preservation of drinking water quality, from the plant up to the distribution to the consumer.

How do I report a water leak in Veolia?

Water supply and wastewater
Report a problem to Watercare. For water supply problems in Papakura, phone Veolia on 09 295 0515.

Is Veolia a reputable company?

Is Veolia a good company to work for? Veolia has an overall rating of 3.9 out of 5, based on over 5,097 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at Veolia to a friend and 63% have a positive outlook for the business.