VA E‑ZPass Customer Service Number — Complete Professional Guide

Overview: what the VA E‑ZPass customer service line handles

Virginia E‑ZPass customer service is the primary contact point for account setup, transponder problems, billing questions, violations, and interstate toll interoperability. Although the E‑ZPass network spans 17 northeastern and mid‑Atlantic states, each state or agency operates its own customer center or contracts a vendor; for Virginia the authoritative online presence is maintained at https://www.ezpassva.com and through the Virginia Department of Transportation (VDOT).

Calling customer service is the fastest way to correct billing errors, request a transponder replacement, set up auto‑replenishment, enroll in commuter plans (where offered), or dispute a toll/violation. Typical calls resolve within one call when you have account identifiers and vehicle details on hand; larger disputes or appeals are handled in writing and can take 15–45 business days to fully resolve.

How to find and use the correct VA E‑ZPass phone number

Because phone numbers and vendor arrangements can change, the safest way to obtain the current VA E‑ZPass toll‑free number is: 1) check the header or “Contact Us” page at https://www.ezpassva.com, 2) read your mailed or emailed E‑ZPass statement (the customer‑service number is printed there), or 3) log in to your account and select “Contact” to see direct lines and secure messaging options.

When you call, be ready to provide: account number, transponder serial number (usually printed on the sticker or device), vehicle plate and VIN when relevant, and a recent transaction date/time if disputing a charge. Expect automated menu prompts; if you need a live representative, listen for options like “press 0 for representative” or you may be offered a callback during peak hours.

What to prepare before you call

• Account number or E‑ZPass tag serial number (required for account lookups).
• Vehicle plate number, make, model, and year; the VIN if available for theft/replacement disputes.
• Date/time and location of the questionable toll transaction and any photos or evidence (e.g., toll bill PDF) to reference.
• Preferred resolution: refund, credit, invoice adjustment, transponder replacement, or payment plan.

Common issues handled by VA E‑ZPass customer service and exact procedures

Billing disputes: If you receive a charge you believe is incorrect, the customer service agent will create a dispute ticket. Agents typically issue a provisional credit where appropriate and open an investigation; final resolution may require 15–45 business days. Keep written records and ask for a reference number for follow‑up.

Lost or damaged transponder: Most agencies require you to report lost/stolen devices immediately to stop unauthorized charges. Replacement transponders often carry a deposit or replacement fee — commonly in the $10–$30 range depending on the program — and may be refundable when the account is closed and the device returned.

Fees, deposits, and payment options (practical numbers and examples)

Exact pricing and deposit policies vary by state and by the transponder type (hard‑case mount vs. sticker). Typical realities for many E‑ZPass programs: initial transponder deposit or purchase between $10 and $25; minimum account balance requirements of $10–$35; replenishment thresholds often set between $10 and $20. Check your ezpassva.com account for Virginia‑specific dollar amounts.

Payment methods accepted by Virginia E‑ZPass customer service typically include major credit/debit cards, ACH (direct debit), and mailed checks for certain transactions. Auto‑replenishment (recurring top‑up) reduces the risk of negative balance fees and toll violations that lead to civil penalties.

Appeals, violations, and escalation — step‑by‑step

If you receive a violation or civil penalty notice, call customer service immediately to confirm the underlying toll. If the toll was paid but misapplied, request a dispute and obtain a case number. For unpaid tolls, you can often enroll in a short payment plan to avoid additional penalties; ask the agent for the specific timeframe (many agencies allow 30‑45 days before escalation to a collections process).

If customer service cannot resolve your issue, escalate in this order: request a supervisor during the call, submit a written appeal via the secure message center on ezpassva.com, then use the official mailing address for VDOT correspondence if the situation requires formal administrative review. Keep copies of all communications and reference numbers.

Alternative contact channels and physical address

Use the secure online account portal at https://www.ezpassva.com for many transactions, including ordering replacements, updating payment methods, and viewing statements. For written correspondence and formal appeals, direct mail to the Virginia Department of Transportation headquarters is appropriate:

Virginia Department of Transportation
1401 East Broad Street, Richmond, VA 23219

Practical tips for fastest resolution

Call during mid‑week mid‑morning (10:00–11:30 a.m. ET) to often avoid peak hold times (early morning commute and late afternoon). Keep concise notes of each call: agent name, date/time, case/reference number, and promised resolution timeframe. If you plan to travel interstate: ensure your account has a $25–$50 balance before a long trip to avoid negative balances from multiple toll plazas.

Finally, confirm any fee or policy changes in writing and save PDFs of statements. For the most current contact number, hours, and program terms for VA E‑ZPass, always verify at the official site: https://www.ezpassva.com.

How do I dispute an E-ZPass charge in Virginia?

If you don’t have a Virginia E-ZPass account and wish to dispute your Invoice/Notice, please contact a Customer Service Representative (888-860-9361). If you would like to know more about the dispute process, the Frequently Asked Questions (FAQ) explains it all.

How do I contact EPASS customer service?

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Why is my E-ZPass VA transponder not working?

Some few reasons why your transponder may not be working properly are: Your account is out of funds. Your transponder’s battery is running low. Your transponder is improperly mounted.

How do I contact E-ZPass?

‼️ STAY ALERT AND CHECK THE ADDRESS! E-ZPass or Tolls By Mail WILL NEVER send a text or email requesting sensitive personal information. If in doubt, call E-ZPass at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400 – or email: [email protected] for assistance. For more, go to http://thruway.ny.gov.

How do I contact VA Tolls customer service?

For toll billing questions, please visit Virginia E-ZPass or call 877-762-7824. For other questions or comments about the 66 Express Lanes Inside the Beltway, email [email protected].

How do I contact E-ZPass va customer service?

You can also call our main Customer Service Center at 1-877-762-7824 (1-800-828-1120 for TTY users) Monday through Friday between 7:00 am and 7:00 pm (excluding state and federal holidays) to request a transponder.