Contents
Where to find UWorld’s official contact information
UWorld centralizes all customer-service contacts on its official website. The principal entry point is the UWorld support or Contact Us page (visit https://www.uworld.com and follow the Support/Contact links). That page lists region-specific phone numbers, support e-mail addresses, and the in-site live chat widget when available. Because UWorld operates multiple product lines (USMLE, NCLEX, ABIM, PEARS, etc.), contact options change depending on the product you purchased, your country, and whether you bought as an individual or through an institution.
If you need a direct phone number, start at the product-specific support page: click the product (for example “USMLE Qbank” or “NCLEX Qbank”), then click Contact or Support. UWorld often provides a local or toll-free number for the U.S. and Canada and a separate international line or request form for other regions. If a phone number is not shown, use the listed support e-mail or the ticket form — these channels are monitored by the same support teams and are the official route to request a callback.
Why exact phone numbers vary and how to choose the best channel
UWorld maintains different contact points by product and by market segment (student subscriptions vs. institutional licenses). A single “global” phone number is uncommon; instead the company routes enquiries through product-specific support desks to ensure agents have the right training and account access. For urgent billing or access problems, phone or live chat is usually faster; for complex refunds, account verification, or technical logs, an e-mail/ticket helps preserve a written record.
Before dialing any number you find on the site, confirm the product selector at the top of that support page matches your purchase (example: “USMLE Step 2 Qbank — individual subscription”). Selecting the wrong product can delay routing and increase hold time. If you’re outside the U.S., check the international support link or request a callback to avoid expensive long-distance charges.
Practical preparation — what to have ready before calling
- Order details: order number, purchase date, payment method (last 4 digits of card), and the e-mail used for the purchase. This allows agents to locate your transaction immediately.
- Product specifics: exact UWorld product name (e.g., “UWorld USMLE Step 1 Qbank — 6-month access”), subscription start and end dates, and whether the access was purchased via a school or third party.
- Technical data: device type (iOS version, Android version, Windows/Mac OS), browser name and version, screenshots showing error messages, and the URL where the problem occurs. For app crashes, include logs if prompted by support.
- Desired outcome: state whether you want a refund, replacement access, extension, grade/report correction, or troubleshooting assistance; clear requests shorten resolution time.
Having these items in hand reduces hold time and lets the agent escalate if needed. For billing disputes, the presence of an order number typically gets priority handling and can shorten a standard email response window from 24–72 hours to under an hour on phone or chat.
Refunds, pricing, and subscription details
UWorld publishes current product pricing on each product page. Typical price ranges (subject to periodic updates and promotional discounts) are: short-term monthly access for Qbanks often falls between approximately $50–$200 depending on exam and duration, while 3–12 month packages commonly range from $150 to $400. Institutional and corporate licenses are quoted individually and often billed via invoice. Always verify the price and activation date in the confirmation e-mail after purchase.
Refund and cancellation policies are product-specific and outlined on the UWorld Terms of Use and the applicable product purchase page. If you believe you qualify for a refund (for example duplicate purchase or undelivered access), submit a ticket through the support portal and include the order ID and reason. For purchase disputes that require escalation, ask the agent for a supervisor and a case reference number so you can track progress.
Escalation strategies and tips to speed resolution
If the initial support response does not resolve your issue, use these professional escalation steps: 1) request a case number and expected SLA (service-level agreement) for resolution, 2) ask for the agent’s name and department, and 3) request a supervisor when progress stalls after the stated SLA. For institutional customers, request the account manager’s direct e-mail or phone; institutions typically have dedicated representatives and faster turnaround for license and invoicing issues.
- Use plain, concise subject lines in e-mails/tickets (e.g., “URGENT: Access denied — paid order #123456 — need immediate access for exam on 2025-09-15”).
- Attach screenshots and the buy confirmation. Attachments reduce back-and-forth and can cut time-to-resolution by 50% compared with a plain-text request.
Finally, keep copies of all correspondence and note the date/time of phone calls. If you must escalate beyond frontline support, the documentation you provide will make it faster for a manager to review the case and authorize exceptions (such as access extensions for exam rescheduling).
Official resources and where to go next
Primary source: https://www.uworld.com — use the Support or Contact link for product-specific phone numbers, live chat, and ticket submission. If you are an institutional user, check your school’s or hospital’s UWorld administrative page for a delegated contact or account manager. Social channels (UWorld’s verified Twitter or Facebook pages) sometimes provide status updates during outages but will redirect you to formal support for account issues.
If you prefer a scripted approach, paste the following into an e-mail or ticket to speed triage: include your full name, e-mail on file, order number, product name and term, brief description of the problem, steps you’ve already tried, and your desired resolution. That single, structured message gives UWorld agents everything they need to act immediately.
