Utilitech Customer Service Number — How to Reach Support and Resolve Common Issues

Overview of Utilitech support channels

Utilitech is a private-label brand commonly sold through major retailers, notably Lowe’s. Because Utilitech products are distributed through a retailer rather than a separate direct-to-consumer manufacturer with widely publicized contact lines, the quickest route for a consumer seeking “Utilitech customer service” is typically through Lowe’s customer support and the specific Lowe’s store where the item was purchased. Lowe’s central customer-service number is 1-800-445-6937 and the corporate address is 1000 Lowe’s Blvd., Mooresville, NC 28117; the Lowe’s website is https://www.lowes.com for product pages, order history, warranty details and support links.

That retail-centric model means product-level issues — warranty claims, returns, part replacements, technical troubleshooting — are often handled either directly by the store (in-person returns, exchanges) or via Lowe’s online support team. For certain Utilitech items (for example, fixtures or bulbs with an independent manufacturer listed on packaging), the product manual will list a manufacturer contact or warranty center; where provided, using that direct channel can accelerate replacements or safety-support actions.

Finding the correct customer service number and contact method

If you only have a product name (e.g., “Utilitech LED flood light”) or an SKU, begin at the lowes.com product page for that exact model: the product page links to manuals, warranty text and return/repair procedures. For immediate assistance, call Lowe’s customer service at 1-800-445-6937 and have the following ready: SKU or model number, serial number (if present), date and location of purchase, and order/invoice number for online purchases. If the item came from a specific Lowe’s store, calling that store can be faster for in-person exchanges — store phone numbers are shown on the order receipt or the store locator at lowes.com/stores.

When the product has explicit manufacturer information on packaging, the manual, or on a sticker attached to the product, you should copy that contact info and call the manufacturer warranty line. If no manufacturer number is visible, Lowe’s customer service can open a ticket on your behalf and route warranty claims appropriately. For safety-related concerns (sparking, smoke, overheating), stop using the product immediately, document the issue with photos/video, and report it via the Lowe’s support line and, if appropriate, to the U.S. Consumer Product Safety Commission at https://www.cpsc.gov.

Preparing for the call: documentation, evidence and typical timelines

To resolve a Utilitech issue quickly, prepare the essentials before you call: purchase receipt or order confirmation, the product SKU/model and any serial number, clear photos or video of the issue, and the date when the defect first appeared. If asking for a part replacement or technical support, have measurements and installation notes at hand (e.g., voltage, mounting type) so the support agent can advise correctly and see whether a field technician or mere replacement part is needed.

Be aware of typical handling timelines: initial Lowe’s support tickets often generate a reference or case number immediately; expect an email confirmation and a 24–72 hour follow-up for straightforward warranty verification. For part orders or exchanges, delivery or in-store availability varies — expedited replacement parts for lighting or small fixtures often ship within 3–7 business days; in-store exchanges can be completed the same day if the store stocks an identical SKU. For complex appliance-level issues (if applicable), scheduling a technician visit can take 3–14 days depending on location and service windows.

Escalation, refunds and consumer remedies

If first-level support does not resolve your issue, escalate politely but firmly: ask for a supervisor, request a written escalation number, and confirm expected response times in writing. For returns, Lowe’s generally documents return windows and policies on receipts and online; common retail practice is a 30–90 day return window for non-defective items and a warranty period for defects — always verify the specific product page or receipt for exact eligibility and any restocking fees that might apply.

If a safety defect is involved, register the incident with Lowe’s support and file a report with the Consumer Product Safety Commission (CPSC) at https://www.cpsc.gov/ to alert regulators and initiate any recall processes. If you fail to get a satisfactory outcome through Lowe’s escalation process, documented next steps include filing a complaint with the Better Business Bureau or pursuing small-claims court for monetary recovery; keep all communications, photos, invoices and case numbers to support your claim.

Practical checklist and quick contacts

• Before calling: SKU/model, serial number (if present), purchase date, store location or online order number, photos/video of the defect, and your preferred resolution (refund, replacement, part).
• Primary retailer support: Lowe’s customer service — 1-800-445-6937; Lowe’s corporate address — 1000 Lowe’s Blvd., Mooresville, NC 28117; website — https://www.lowes.com.
• Safety/regulatory: U.S. Consumer Product Safety Commission — https://www.cpsc.gov for reporting hazards and checking recalls.
• Escalation tactics: request supervisor, obtain case number, ask for timelines in writing (email), and document all agent names and interaction times.

Final practical tips from a service professional

Keep digital backups of receipts and register high-value Utilitech purchases in your Lowe’s account (MyLowe’s) immediately after purchase — this reduces verification friction and speeds warranty processing. When dealing with lighting or electrical products, include voltage, bulb type and installation environment in your initial description to avoid wasted call cycles.

Finally, expect customer-service processes to be transactional: the clearer and more documented your information, the faster the resolution. If the product is time-sensitive (safety or business operations), make that explicit at first contact so the agent can prioritize your ticket or escalate it appropriately.