uShip customer service phone number — how to find it and use it effectively

Where to locate uShip’s official phone support

uShip’s publicly published contact points are centralized on their official website (https://www.uship.com) and the uShip Help Center (https://help.uship.com). The company uses a combination of self-service help articles, in-account support links and per-shipment contact details rather than a single always‑public, universal number for all inquiries. That means the quickest way to get a phone number that applies to your situation is to sign in, open the specific booking or shipment, and access “Help” or “Contact Support” from the shipment page.

For payments, claims, or questions about a specific carrier, uShip typically surfaces the correct phone contact in the shipment details or in the messaging center for that transaction. This per‑shipment approach reduces routing delays: the number you need is frequently the carrier’s direct line, the assigned claims team for your booking, or a regional support line visible only after you sign in and select the relevant shipment.

What to have ready before you call

Phone calls are fastest when you come prepared. Before you request a phone contact or place a call, assemble the key shipment identifiers and documentation so the agent can find your record in under a minute. Typical items include booking IDs, exact pickup and delivery ZIP codes, and payment proof if you are disputing a charge.

• Required identifiers: booking or shipment number, listing ID, email tied to the uShip account, and the date/time of the transaction.
• Shipment specifics: exact dimensions and weight, pick‑up and delivery addresses (street + ZIP), carrier name and license/plate if available, photos of condition or damage, and the USD amount in dispute (show receipts or the last 4 digits of the card used).
• Desired outcomes: refund amount requested, preferred pickup or delivery windows, or a clear request for escalation (supervisor or claims team).

Typical scope, hours and response expectations for phone support

Phone support at marketplaces like uShip is designed for time‑sensitive issues — scheduling, missed pickups, damage that requires immediate attention, carrier no‑shows. For general account questions, billing disputes, and historical records, uShip encourages opening a ticket via the Help Center because tickets create an auditable trail; phone calls are complementary for urgent operational problems.

Availability varies by region and by whether the phone option is exposed for a given shipment. When a phone option is available it is usually during business hours in the carrier’s region. If the Help Center shows a phone number for your issue, expect agents to ask for the booking ID immediately. Typical resolution steps over the phone include confirming the facts, arranging a re‑route or pickup, initiating a claims intake, or escalating to a claims specialist — actual resolution timelines (for refunds or inspections) are often measured in 3–14 business days depending on documentation and carrier cooperation.

If you can’t find a phone number or can’t reach support

When a public phone number is not visible, use the in‑platform messaging center: it is searchable, tied to your shipment record, and automatically records timestamps and attachments (photos, invoices). Open a Help Center ticket at https://help.uship.com and include the items from the checklist above — that guarantees a documented case number for escalation.

If you have an active booking, the fastest escalation path is usually: 1) message the carrier through the booking page; 2) open a Help Center ticket referencing the booking ID; 3) ask the agent to provide a direct phone line or to escalate to a supervisor. For billing disputes, contact your payment provider (card issuer) in parallel if a refund is not issued within the timeframe promised by the agent.

Practical calling tips and a short script to speed resolution

Start any call by clearly stating: your full name, the booking ID, and the exact problem in one sentence (for example, “My booking ID 12345678 — delivery missed and freight damaged; I want to file a claim and request inspection.”). That lets the agent route you immediately. Ask for a claims number or ticket number on every call and request the agent’s name and extension for follow‑up.

• Quick script: “Hello, my name is [Full Name], booking ID [#######], pickup [MM/DD], route [ZIP to ZIP]. My shipment arrived damaged—photos uploaded. Please open a claims case and give me the claims reference and expected timeline.”
• Escalation steps on the call: request a supervisor if the agent cannot provide a claims number within 10–15 minutes, ask for the escalation email address, and note any promised deadlines (e.g., inspection arranged within 48 hours).

How do I talk to someone at ShipStation?

To learn more about ShipStation Chat support, please see Using the Chatbot. Submit a ticket by filling out our online support form. One of our agents will respond via email shortly. The support request web form is always available, whether you are logged into the help center or not.

Do people still use uShip?

Plenty of people use uShip for moving ordinary household items, but they ship a lot more than that. uShip made a name for themselves as an auto transport company, but they’ve expanded to offer various shipping options to meet demand.

How do I call uShip customer service?

1-800-698-7447
We suggest checking local and state guidelines before traveling. If you are unable to deliver a shipment, or if you have an active shipment that you are having difficulty delivering, please reach out to uShip Support anytime at [email protected] or by calling 1-800-698-7447 during our normal business hours.

Is uShip free to use?

The site is essentially free for service providers as long as the match fee is calculated into your quote price. You only pay for what you haul, so if you don’t use the site for a couple of months, then you aren’t paying monthly fees for a service that you’re not using.

Who is the owner of uShip?

Matt Chasen
uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. van Matt ordered was sold out, leaving them with an enormous 20 ft.

How to set up uShip?

1. Step 1: Create a Profile. Free tools to promote your business and build your reputation.
2. Step 2: FIND SHIPMENTS. Dozens of categories from vehicles to furniture to freight.
3. Step 3: BID OR ACCEPT OFFERS. Win business so you can start making money.