US Med Customer Service Phone Number: A Practical, Professional Guide

Overview and purpose

When people search for a “US Med customer service phone number” they commonly mean two things: a direct line to a specific medical company (supplier, insurer, telehealth platform) or access to national health-related hotlines and government customer service centers. This guide explains how to find authoritative phone numbers, when to use them, and what to expect from each type of line. The objective is to reduce time on hold, get the right representative, and resolve issues with documentation and escalation pathways.

In healthcare, timely and accurate phone contact matters: delays can affect refill authorizations, claims adjudication, pre-authorization for imaging or procedures, and urgent clinical advice. The recommendations below reflect current public resources (federal agencies, major telehealth and national hotlines) and proven call preparation techniques used by patient navigators and health plan case managers.

Key national US medical customer service numbers (verified, public)

• Medicare (Centers for Medicare & Medicaid Services) — 1‑800‑MEDICARE (1‑800‑633‑4227). Website: https://www.medicare.gov. CMS main mailing address: 7500 Security Blvd, Baltimore, MD 21244. The line provides eligibility, claims, and appeals information; it is staffed 24/7 for automated services and weekdays for live assistance.
• Poison Control (national) — 1‑800‑222‑1222. Website: https://www.poison.org. Available 24/7 for exposure emergencies; calls are free from anywhere in the United States.
• CDC Information — 1‑800‑CDC‑INFO (1‑800‑232‑4636). Website: https://www.cdc.gov. Use for public-health guidance, outbreak questions, and vaccine information; offices are centrally located at 1600 Clifton Rd NE, Atlanta, GA 30329.
• U.S. Food & Drug Administration (consumer complaints and drug/device safety) — 1‑888‑INFO‑FDA (1‑888‑463‑6332). Website: https://www.fda.gov. Use to report adverse events for drugs, biologics, devices, or suspect counterfeit products; FDA’s main center is at 10903 New Hampshire Ave, Silver Spring, MD 20993.
• HealthCare.gov (federal insurance marketplace) — 1‑800‑318‑2596; TTY 1‑855‑889‑4325. Website: https://www.healthcare.gov. Call to enroll, compare plans, or get special enrollment period assistance during tax years and open enrollment windows.
• U.S. Department of Veterans Affairs (benefits and health) — 1‑800‑827‑1000. Website: https://www.va.gov. Use for benefit verification, claims, and VA health system access.
• Social Security Administration (for Medicare enrollment, benefits verification) — 1‑800‑772‑1213. Website: https://www.ssa.gov. SSA’s administrative address: 6401 Security Blvd, Baltimore, MD 21235.
• Major telehealth example (Teladoc member services) — 1‑800‑835‑2362; Website: https://www.teladoc.com. Note: commercial telehealth numbers are specific to the provider and to whether you are a member (employer or plan) or a retail customer.

How to find the correct company phone number and verify it

The safest method: always retrieve phone numbers from an organization’s official domain (e.g., medicare.gov, va.gov, fda.gov). Avoid numbers in social posts, random search snippets, or third-party aggregator sites unless they link to the official domain. If a printed bill, Explanation of Benefits (EOB), or manufacturer label exists, the provider’s customer service number is usually printed on the top-right or bottom of the first page.

For private companies (pharmacies, labs, DME suppliers), use the corporate website, the contact page in your patient portal, or the back of your membership card. If you have a plan’s member ID card, the insurer’s customer service number is almost always on the back; call that number for claims, pre-auth, and in-network provider questions. When in doubt, call a federally listed number (Medicare or state department of health) to verify provider contact details.

What to have ready before you call (checklist)

• Unique identifiers: policy/member ID, patient full name and DOB, last 4 of SSN (only if requested after verification), claim # or prescription #.
• Relevant documentation: date of service, billed amount, provider name and NPI if available, EOB pages, prior authorization ID, and copies of correspondence (letters, emails).
• Technical details: device model or order number for medical equipment, batch/lot for recalled devices, screenshots of portal errors, and exact error messages/time stamps to help technical or clinical teams reproduce the issue.

Best practices during the call and escalation

Start by confirming the representative’s name, employee ID, and the business unit you’ve reached. Ask for the expected hold time and whether you can receive a call-back; many centers now offer callback services to avoid losing place in queue. Take written notes: date/time, rep name/ID, summary of what you were told, and any case or confirmation numbers. This habit reduces repeated verification steps and shortens future calls.

If a problem is not resolved, request escalation paths: supervisor name, escalation or appeals unit contact, formal complaint procedure, and the expected timeframe for each step. For insurance claim denials, the administrative appeals timeline is typically 30–60 days (varies by plan and federal/state rules)—request written confirmation of deadlines and submit appeals in writing with tracked delivery (certified mail or portal upload).

Fraud prevention, costs, and alternative channels

Toll-free numbers (1‑800/1‑888) are generally free from U.S. landlines and mobile phones; however, premium-rate numbers (1‑900) or international lines can incur charges. Never transfer funds or provide full banking/credit-card details to someone who cold-calls claiming to be a federal agency; federal agencies do not demand immediate payments by phone. To validate a suspicious caller, hang up and call the verified official number on the agency’s website.

Use secure online channels when available: insurer portals, patient portals, secure messaging, and documented ticketing systems. These create an auditable record. For time-sensitive clinical issues (suspected overdose, severe allergic reaction), call 911 or Poison Control (1‑800‑222‑1222) immediately rather than relying on non-emergency customer service lines.

Final recommendations

Document every interaction, verify numbers on official domains, and use the checklist above to shorten resolutions. For complex claims or device safety concerns, involve your primary care practice, patient advocate, or an ombudsman early—these professionals know the escalation routes and regulatory reporting channels (state insurance commissioner, FDA MedWatch).

When searching “US med customer service phone number,” be precise about the entity (insurer, supplier, telehealth, or federal agency). Use the national numbers above for urgent or government-related matters and always confirm company-specific numbers through official portals before sharing sensitive information.

What is the phone number for DME customer service?

PHONE ORDERS – TOLL FREE: 800-626-6653.
DME’s Customer Service Dept.

What is the phone number for Dexcom customer service?

Dexcom CARE 888-738-3646. Customer Service 888-738-3646.

How to get free diabetic supplies?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To get free diabetic supplies, you should first contact your doctor for a prescription and then explore options such as manufacturer assistance programs (like Lilly Cares), non-profit programs (like Insulin for Life USA), the American Diabetes Association’s (ADA) Community Connection, or local diabetes support programs. For those with Medicare, check their coverage for supplies, ensuring your doctor provides the necessary prescription.  Contact Your Doctor

• Get a Prescription: You will need a prescription for most diabetic supplies, including glucometers, test strips, and insulin. 
• Discuss Your Needs: Your doctor can also inform you about your target blood sugar ranges and the appropriate testing frequency. 

Explore Financial Assistance Programs 

• Manufacturer Programs: Insulin manufacturers often have patient assistance programs. For example, the Lilly Cares Foundation provides free Lilly insulin for eligible patients. 
• Non-Profit Organizations:
  • The American Diabetes Association (ADA) offers resources and can connect you with community programs and financial assistance programs. 
  • Insulin for Life USA: provides free supplies to those in need through licensed healthcare providers. 
  • Other non-profits may exist, so ask your healthcare provider or check the ADA’s resources for more options. 

Check with Your Insurance Provider

• Medicare: . Opens in new tabIf you have Medicare, it covers certain diabetic supplies if you have a prescription. You may need to find a supplier that accepts your Medicare coverage. 
• Other Insurance: . Opens in new tabReview your insurance policy or contact your provider to understand what supplies are covered and if there are any specific network pharmacies or suppliers you must use to receive the benefit. 

Utilize Other Resources

• Free Clinics: Donated insulin and supplies are often available at free clinics nationwide. 
• Community Programs: Look for local programs, such as the Diabetes Foundation’s supply assistance program (primarily for New Jersey residents, but an example of what to look for locally). 
• Online Resources: Use websites like NIDDK’s list of financial help for diabetes care and InsulinHelp.org to find more information and resources. 

This is for informational purposes only. For medical advice or diagnosis, consult a professional. AI responses may include mistakes. Learn moreDiabetes Programs & SuppliesHealthLink’s Diabetes Monitoring Program. HealthLink’s Diabetes Monitoring Program was started in response to an overwhelming comm…Partnership for Prescription AssistanceInsulin Cost & Affordability | ADA – American Diabetes AssociationFree insulin options from Lilly: Donated insulin: Donated Lilly insulins are stocked at nearly 350 free clinics nationwide. Lilly …American Diabetes Association(function(){
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Who is US Med?

US MED ® is a leading supplier of diabetic supplies, including Continuous Glucose Monitors or CGMs, diabetes testing supplies, insulin pumps and CPAP products including nebulizers.

What is the phone number for US Meds customer service?

1-866-723-6958
Our helpful agents are never more than a phone call away. Call our Customer Care Team at 1-866-723-6958 to place your reorder over the phone.

How do I check the status of my US Med order?

My. USMED member care portal allows you to easily get up-to-date information on your supplies. Create an account to check the status of your order, easily place a reorder, or check delivery dates for your supplies. Simply log in to My.USMED.com to manage your account information.