United Wholesale Mortgage — How to Find and Use the Official Customer Service Number

Contents

1 United Wholesale Mortgage — How to Find and Use the Official Customer Service Number

Where to locate the official customer service number

The single most reliable source for United Wholesale Mortgage (UWM) contact numbers is UWM’s owned web properties: the consumer site (uwm.com) and the Broker Portal (broker.uwm.com). The public contact page lists general phone and email routing for borrower questions, while the Broker Portal contains department-specific direct lines and secure messaging for loan officers and brokers. Always verify the number you use against those pages to avoid outdated phone lines.

If you do not have portal access, use uwm.com/contact to find the current corporate routing. UWM regularly updates hours and department extensions on that page during peak periods (rate-sheet changes, month-end funding surges, and major investor guideline updates), so checking the website immediately before calling reduces misroutes and repeated transfers.

Primary contact channels and when to use them

UWM supports multiple contact channels. Choose the channel that matches the problem: a time-sensitive lock or funding question is best handled by phone for immediate answers; documentation, compliance questions, and file uploads are safer in secure portal messages or fax so there is a record of receipt. The secure Broker Portal is the preferred route for anything that requires verification of loan-level data or uploading final documents.

Broker Portal (broker.uwm.com) — use for secure messages, file uploads, loan-level inquiries, and to view investor disclosures. This is the fastest route for transactional items requiring documentation.

Public contact page (uwm.com/contact) — use if you are not in the portal. This lists general support numbers, corporate mailing addresses, and consumer routing.

Phone — use for urgent items: lock confirmations, funding questions, investor exceptions. Expect to provide loan identifiers and borrower verification on every call.

Email/fax — use for non-urgent document exchanges when secure portal upload is not possible; always follow with portal confirmation where feasible.

Exactly what to prepare before dialing

Before calling UWM customer service, prepare a concise data packet to move the call from start to resolution in one session. At minimum, have the loan number or UWM file number, borrower last‑4 of SSN, property address, lock ID (if relevant), the name of the originating loan officer, and the date/time of the action you are questioning (e.g., lock time, funding date). If you are calling about a price or underwriting decision, have the AUS report (DU/LP), specific AUS findings, and the rate-sheet or pricing adjustment that applies.

Make sure you also have the document name and file path for any attachments you may need to transmit after the call. If the issue is post‑closing, have the final closing disclosure, HUD-1 or settlement statement, CD signing dates, and wire confirmation numbers ready. Preparing these items reduces average handle time and the need to call back — a practical difference between a 7–12 minute call and a 25+ minute back-and-forth.

Loan/File number, borrower last‑4, property address, LO name

Lock ID and timestamp, AUS findings (DU/LP) and applicable pricing or overlays

Document list (HUD-1/CD, 1003, VOE, pay stubs), wire confirmations, and any investor-specific exhibits

Key UWM departments, escalation path and what to ask for

When you call, ask the receptionist or IVR for the exact department that handles your issue: Broker Support (loan setup, disclosures, broker compensation), Lock Desk / Pricing Desk (rate locks, extensions), Funding/Settlement (funding status, wire issues), Underwriting or Post-Closing. If you reach a general line, request a transfer to the named desk and get the extension and agent’s name. Write down the timestamp, agent name, and confirmation numbers for any actions taken on the call.

If the first-level agent cannot resolve your issue, ask for an escalation: first to a team lead, then to a manager, and finally to the specific operations mailbox for written escalation. Request an estimated time to resolution (ETR) and a ticket/reference number; operational teams often use ticketing systems and will not act without a written record. For funding problems, insist on wire trace numbers and a supervisor if a same-day funding release is required.

Practical tips, expected responsiveness, and alternate complaint routes

Plan call timing around UWM’s high-volume windows: Monday mornings and the last three business days of a month are typically the busiest for wholesale lenders. For time-sensitive items call early (8:00–10:00 AM ET) and avoid Friday afternoons for complex escalations. If you need a permanent record, follow any phone instruction with a secure portal message and attach supporting documents; this creates the auditable trail most sellers and investor relations departments require.

If you cannot resolve an issue through UWM’s published channels, escalate through written routes: the Broker Portal secure message, UWM compliance mailbox listed on uwm.com, and (if required) external complaint resources such as the state regulator or NMLS Consumer Access (nmlsconsumeraccess.org). For consumer-level complaints you can also file at consumerfinance.gov/complaint — using regulators is a last resort and should be accompanied by your documented attempts with UWM (ticket numbers, agent names, dates).