UNice Customer Service Phone Number — Complete, Practical Guide

Where to locate the official UNice customer service phone number

The single most reliable place to find UNice’s official phone number is the company’s authenticated channels: the footer of the merchant site (https://www.unice.com), the order confirmation email you received at purchase, and the contact page inside your account dashboard. Third‑party marketplaces and social media profiles can display contact details, but those can change; always verify the number against the order confirmation or the secure account pages. As of 2024, e‑commerce best practice is to publish at least one toll‑free number for each major market (for example, a +1 number for U.S. customers and local numbers for the EU and UK), and to display operating hours next to the number.

If you cannot find a phone number on the site, check your order confirmation (PDF or HTML) and the shipping notification email — those are legally required to include contact information in many jurisdictions. Additionally, UNice may list separate numbers for sales, returns, and wholesale inquiries; confirm you are calling the department labeled “Customer Service” or “Order Support” to avoid extra transfers and longer wait time.

What to prepare before you call

Calling customer service is far faster when you have the right data in hand. Prepare: order number, purchase date, SKU or product page URL, tracking number, payment method (last 4 digits only), and photos if the issue is product damage or incorrect item. Typical UNice orders use 8–12 digit order IDs; include any letters or dashes exactly as shown. Have your account email and shipping address ready to confirm identity; if you placed a guest order, the order confirmation number and billing ZIP/postal code are usually required.

Below is a compact checklist to have in front of you while on the phone. Present these items in the order shown to reduce hold time and repeat confirmations.

• Order number (example format: 12345678 or UNICE-202312345) and purchase date
• Product SKU or product URL, exact color/length for wigs or extensions
• Tracking number (from carrier notification) and shipment date
• Photos: three angles if product damaged — packaging, product front, product label
• Payment method summary: card type and last 4 digits, or PayPal transaction ID
• Desired resolution: refund, replacement, exchange, or store credit

How to call effectively and escalate when needed

Call during low‑volume windows to minimize wait: weekdays between 9:00–11:00 AM local time or 2:00–4:00 PM local time tend to produce shorter wait times versus lunch and evening peaks. When you reach a representative, use a concise opening: “Hello, I’m calling about order [ORDER NUMBER]. I purchased [PRODUCT NAME] on 25.12.2025. The package arrived with [ISSUE]. I’d like a [REFUND/REPLACEMENT].” That focused approach lets the agent load your order and propose a solution within the first two minutes.

If the agent cannot resolve the issue immediately, request a ticket number and the name/ID of the agent handling the case. Ask for expected SLA: typical first email follow‑up times for online retailers are 24–48 hours; phone cases should escalate within 48–72 hours for returns and 7–14 days for refunds depending on payment processors. If you receive no resolution within the SLA, escalate to a supervisor and then to formal dispute channels (payment provider chargeback, consumer protection agency) as a last resort.

Alternative channels and typical response times

Phone is best for urgent, time‑sensitive problems (lost shipment, wrong item, damaged product). For non‑urgent issues use UNice’s official contact form, live chat, or email (check the support center at https://www.unice.com/pages/contact). Typical response times published by similar e‑commerce beauty retailers in 2023–2024: live chat within 2–10 minutes, email within 24–48 hours, and phone immediate with variable hold. For returns and refunds, expect a full refund to the original payment method within 5–14 business days after the merchant processes the return; credit card processors sometimes add 3–7 days.

Keep records of all interactions: call date/time, agent name, ticket number, and screenshots of chat transcripts. These details accelerate any dispute resolution and are especially important when tracking refund reversal or return authorization (RA) numbers that UNice or carriers require for warehouse processing.

Returns, refunds, warranties and cost expectations

UNice typically operates a 30‑day return window for most non‑final sale hair products; check product pages because custom dye or cut services often carry different policies. Shipping costs for returns are commonly the customer’s responsibility unless the item is defective or UNice authorizes a prepaid label. Restocking fees are uncommon for hair extensions/wigs, but final sale items will be explicitly marked.

Price ranges for UNice products in 2024: single‑unit wigs and bundles often range $60–$450 depending on length and density; closures and frontals $30–$150. If you are returning a bundled order with discounts or coupon codes, ask the agent how refunds interact with promotional pricing—the refunded amount may reflect pro‑rata discount calculations rather than the full pre‑discount MSRP.

Sample escalation path (compact)

• Step 1: Call the listed customer service phone number from your order confirmation; have order and photos ready.
• Step 2: If unresolved, ask for supervisor and a formal ticket number; request SLA and an estimated resolution date in writing (email).
• Step 3: If SLA missed, file a dispute with your payment provider (credit card chargeback or PayPal claim) using ticket ID and all evidence.

Using the guidance above—finding the number on authenticated channels, preparing exact order data, calling at off‑peak times, and following a documented escalation path—will typically reduce resolution time from several weeks to under 7 business days for standard refunds and 3–5 business days for simple order corrections. Keep the order confirmation and shipment tracking until the case is fully closed; these documents are the single most valuable evidence in any customer service interaction.

How do I contact Donna Bella hair?

If there are any immediate questions, contact us at (888) 424-7548 or. [email protected], Monday-Friday between the hours of 7am-5pm (MST), except US holidays.

Does booking.com have a 24 hour customer service phone number?

We’re available 24 hours a day. Contact our agents about your booking, and we’ll reply as soon as possible. For anything urgent, you can call us 24/7 at a local or international phone number.

How do I contact UNice customer service?

If you have any questions,pls contact with our online customers,or dial 24-hour hotline :1-626-782-4321. *All products purchased by any unofficial website are counterfeit products,we won’t bear legal liability for those items.

Is UNice hair based in China?

UNice Hair was founded in Xuchang, China in 2007 and from that time it has had a strong position in the world hair market, and become one of the best wholesale hair vendors in China.

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To make a return, please contact our Customer Service team at 1-800-347-1558 or [email protected]. They will help you get started with your return process.

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Telephone: +1 (551) 751-7495. THIS CONTACT INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING IL MAKIAGE® THAT COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND SHOULD BE DIRECTED TO OUR CUSTOMER SERVICE GROUP BY EMAIL TO [email protected].