Uneekor Customer Service — Expert Guide for Owners and Dealers

Overview and What to Expect

Uneekor produces advanced golf launch monitors (EYE XO, QED, QED+ series), and its customer service must support both hardware and software layers: optical sensors, LED illumination, firmware, Windows/macOS drivers, and simulator integrations. Expect support inquiries to fall into three buckets: account/software (licenses, downloads), field troubleshooting (alignment, calibration, lighting), and RMA/repairs (sensor failure, damaged optics). Handling each requires different evidence (logs, photos, serial numbers), so preparing correctly shortens resolution time.

Industry-standard metrics you can reasonably expect: initial ticket acknowledgment within 24–72 hours, technical escalation within 48–96 hours for unresolved issues, and repair turnarounds typically 7–21 business days once an RMA is approved. Warranties for consumer models are commonly 12 months from the date of purchase; extended coverage or commercial warranties may apply for simulator installers. Always confirm the exact warranty on your invoice or dealer paperwork.

How to Contact Uneekor and Useful Links

Primary official resource: https://uneekor.com — use the Support or Contact pages there for the most current phone numbers, office addresses, and ticket submission forms. For software downloads and firmware, use the Downloads or Firmware sections inside the support portal; avoid third-party executables. If you bought through an authorized dealer or installer, they are often the first line of support and can expedite RMAs or warranty claims.

When contacting support, prefer a documented channel (support ticket or email) over social media. Phone calls are useful for urgent account issues or real-time guidance during installation, but they make it harder to attach the diagnostic files technicians will request. Keep purchase receipts, dealer contact, and the product serial number ready — that accelerates registration and warranty validation.

Troubleshooting: Step-by-Step Practical Diagnostics

Before you open an RMA, complete a structured diagnostic routine: confirm firmware and software versions, record error messages, and replicate the issue with video. Key technical details to capture include Windows build (e.g., Windows 10 22H2), Uneekor software version, camera/sensor firmware, and whether third-party apps (E6 Connect, Foresight, TheGolfClub) are in use. Many failures trace to driver conflicts, USB power limits, or lighting conditions rather than hardware defects.

Perform these checks in order: (1) Remove and re-seat all power/USB connections; (2) Test on a different computer with known-good USB ports and power adapter; (3) Use the manufacturer’s calibration routine and note exact readings; (4) Photograph sensor windows and mounting to show alignment and cleanliness. These steps eliminate user-environment causes and supply support with reproducible data — the single best way to shorten troubleshooting time.

Pre-Support Checklist (Attach to your ticket)

• Product model and serial number (label on rear/bottom); date and place of purchase (dealer name or online store) and copy of invoice.
• Software and firmware versions (screenshot of About page), operating system and build, and screenshots of any error dialogs.
• High-resolution photos of installation (sensor position relative to tee/mat, cables, power supply), a 20–60 second video showing the fault reproducing, and a short text timeline of events leading up to the problem.
• Network config if using cloud services (router model, whether on Wi‑Fi or wired), and any recent changes (Windows updates, new USB hubs, new simulator software).

Warranty, RMA and Repair Process

Uneekor’s RMA process typically requires registration of the unit on their support portal, ticket submission with the diagnostic material above, and an RMA authorization number before sending hardware. Do not ship without an RMA — unauthorized returns are often refused. Pack optics and electronics with anti-static and rigid internal supports; use tracked shipping and insure to full declared value. For high-value components (sensor arrays), consider courier options with signature confirmation.

Cost expectations: warranty repairs are covered if within the stated period and not due to physical abuse; out-of-warranty repairs commonly incur a diagnostic fee (often $50–$150) plus parts and labor. Typical repair ranges by component: cable/power issues $40–$120, sensor board repairs $200–$700, display or enclosure replacements $300–$1,500 depending on model. Turnaround (diagnostic to return shipment) usually 7–21 business days domestically; add 7–14 extra days for international shipping and customs.

RMA and Repair Timeline & Cost Estimates

• Day 0–3: Ticket submission → initial triage; attach checklist items. Expect an acknowledgment within 24–72 hours.
• Day 3–10: Remote troubleshooting; if hardware issue confirmed, RMA issued. Customer ships; choose tracked, insured service. Domestic shipping cost commonly $15–$50; international varies widely.
• Day 10–30: Repair and quality validation; invoice generated for out-of-warranty items. Return shipment 2–7 business days depending on service level.

Software, Integration, and Long-Term Support

Uneekor devices interact with a broad ecosystem: proprietary Uneekor apps, integration with simulator software (E6 Connect, The Golf Club, FSX, etc.), and sometimes middleware drivers. Keep your software updated; Uneekor typically releases firmware and software updates several times per year to fix parity issues and add features. Back up configuration profiles before major updates, and, if running simulations commercially (pay-per-play), perform updates during off-hours.

For merchants and installers, request dealer-level support and an account manager. Commercial accounts often receive priority RMA handling, extended warranties, or onsite service options. Maintain a logbook for each installation (installation date, serial, initial calibration values, and any service records) — this improves warranty validation and helps with aggregated statistics like mean time between failures (MTBF) in multi-unit venues.

Final Practical Tips from an Installer’s Perspective

Document everything. When training owners, create a one-page cheat sheet containing the serial number location, support URL, and the pre-support checklist items. For installations, record precise mounting coordinates, height above hitting surface, and ambient lux measurements (ideally measured with a smartphone light meter app) — those numbers directly impact optical sensor performance.

Use the support portal as the authoritative channel for RMAs and firmware. If you need faster response, ask your dealer to escalate or request a callback from technical support; escalation paths exist but require documented attempts at troubleshooting. Finally, verify shipping insurance and keep receipts — many disputes during shipping or warranty denial hinge on documentation, not technical detail.

What is the return policy for Uneekor?

All products authorized for a return must arrive at our facilities in unused, new condition, free of damage and in its original packaging. All authorized returns are subject to a restocking fee of 15%.

What are the best launch monitors for golf?

Best Portable Outdoor Launch Monitors

• Bushnell Launch Pro Launch Monitor. 5 Reviews. Bushnell Golf.
• FlightScope Mevo+ Launch Monitor. 165 Reviews.
• GC3 Launch Monitor – Foresight. 8 Reviews.
• GCQuad Launch Monitor by Foresight. 8 Reviews.
• Uneekor EYE MINI Launch Monitor. 64 Reviews.
• Full Swing KIT Launch Monitor. 3 Reviews.

Does Uneekor need club stickers?

Data such as club swing speed and So on. We have met particularly. Gone in to analyze hundreds of thousands millions of data of how the uh ball strikes. And comes into contact with the club.

How accurate is the Uneekor Eye Mini?

For the vast majority of golfers, especially mid- to high-handicappers, the Eye Mini is going to be more than accurate enough. It’s not like you’re getting phantom shots or made-up numbers regularly. You’re getting real, measured ball and club data, usually very close to what the GC3 is reporting.

What is the warranty on Uneekor?

Uneekor warrants for 12 months from delivery that all new or refurbished equipment and other hardware and accessories will conform to Uneekor’s published specifications and be free from manufacturing defects in material and workmanship.

Where is Uneekor made?

Firstly many customers are aware that Uneekor devices are made in Korea, not America. But many don’t know that the company that sells the devices is in fact QED Golf. Uneekor in America have a very strong relationship with QED Golf and hence why America can brand the devices under the name Uneekor.