Underdog Fantasy customer service number — complete contact and support guide

Does Underdog Fantasy publish a customer service phone number?

Short answer: no. Underdog Fantasy does not publish a general-purpose customer service phone number for account or payment support. The company directs users to digital support channels (in-app chat, help center, and official email/ticketing) so representatives can access account details, logs and verification securely. Publishing a phone number for gaming and financial issues is uncommon among daily fantasy and modern gaming platforms because phone support cannot reliably exchange sensitive documents or transaction records.

Because there is no widely advertised phone line, any third-party webpages or social posts offering an “Underdog phone number” should be treated as suspect. If you encounter an unexpected number (text/DM/call) claiming to be Underdog support, do not share passwords, full Social Security numbers, or banking credentials. Instead use the official in-app channels described below to create a verifiable ticket and receive a ticket ID you can track.

Official support channels and how to use them

Use the app or official site as your first step — these are the only channels that guarantee your inquiry is logged and associated with your account. Visit https://www.underdogfantasy.com and click Help / Contact Support from the footer, or open the Underdog mobile app and tap Profile → Help → Contact Support. These routes automatically attach account metadata (user ID, device, timestamps) so agents can investigate faster.

• In‑app chat / live support — best for urgent issues: typical response windows reported by users are 5–30 minutes during peak hours and up to a few hours off-peak. Use chat for transaction holds, login problems, or streak/cancel disputes. Always request and save the ticket number provided in chat.
• Help center and ticketing (web) — best for documentation: submit a support ticket via the Help Center form on underdogfantasy.com; expect an initial human response within 12–72 hours depending on volume. Attach screenshots and transaction IDs to avoid back-and-forth.
• Email (if exposed in-app) — use only the address provided inside your account or the Help Center page. External or old email addresses found via search engines may be deprecated; if you email, note that email response times mirror ticketing (12–72 hours) and will route back into the same ticketing system.

If you need a paper trail for regulatory or financial follow-up, always ask the agent for a ticket ID and approximate SLA (service level agreement) — for example, “Please provide ticket # and standard investigation time (7–30 days) for payment disputes.” Store screenshots of the chat and confirmation emails; these are accepted by banks and state regulators as evidence.

What to include in a support ticket: a practical checklist

When you open a ticket, include structured, precise data to speed resolution. Hands-on support teams process tickets much faster when you supply transaction-level details rather than vague descriptions. Below is a compact checklist that should accompany every complaint or request.

• Account identifier: username and the email used to register (exact spelling), plus any account ID shown in the app (e.g., “#123456”).
• Exact timestamps: date and UTC time of the incident (e.g., “2025-02-14 20:32 UTC”), plus the time zone and the device used (iOS 17.2 on iPhone 12 or Android 13 on Pixel 7).
• Transaction details for payments: deposit/withdrawal amount, last 4 digits of card or bank account, payment method (ACH, debit card, PayPal), transaction ID from your bank, and screenshots of the bank/processor entry.
• Game or contest specifics: contest ID, league name, entry fee (e.g., $5 or $100), roster or matchup screenshots, and any in-app confirmation messages.
• Verification documents as needed: government photo ID (front/back), selfie for liveness check, and proof of address (utility bill within 90 days). Only upload these through the secure channel the support agent provides — never send them to a third-party phone number.

Attach clear PNG or PDF files rather than photos when possible; label each file (e.g., “BankStatement_2025-05.pdf”) and reference those filenames in your message. A well-documented ticket reduces average resolution time from multiple days to often 24–72 hours for simple issues.

Typical response times, refunds, withdrawals and escalation path

Response time varies by channel and seasonality. Industry practice and user reports indicate in-app chat is fastest (minutes to a few hours), while email/ticketing sits at 12–72 hours for initial replies. Complex investigations — payment disputes, alleged fraud, or contested outcomes — commonly require 7–30 calendar days to complete because they involve bank processors, KYC checks and audits of game logs. Expect follow-ups requesting additional documents during that window.

Withdrawals: processing between Underdog and your bank typically takes 1–5 business days once a withdrawal is approved, though ACH timing can extend to 7 business days in rare cases. Underdog may show a withdrawal as “completed” in the app while your bank posts it later; keep both the app screenshot and your bank history for reconciliation. If money is missing after 7 business days, escalate with the ticket ID and a bank reference number.

If a support response is unsatisfactory after 7 calendar days, request escalation inside the ticket (ask for a manager or compliance review) and note the ticket number in all communications. As a last resort, use your state’s gaming or consumer protection agency; include the ticket ID, dates, amounts and copies of attachments — regulators typically require this level of documentation to intervene.

Security, scams and best practices

Protect your account: enable two-factor authentication if available, use a unique, strong password, and never share verification codes. Underdog (and legitimate platforms) will never ask for full social security numbers, bank passwords, or payment CVV over chat or a phone call. If a caller demands that information and claims to be Underdog, end the call and report the attempt inside the official Help Center.

Finally, preserve all correspondence: screenshots of chats, emails, timestamps and bank or card statements are your strongest evidence. Keep a simple folder named “Underdog_Support” with subfolders for “Tickets”, “Payments”, and “IDs”. This organization reduces dispute resolution time and supports any follow-up with banks or regulators efficiently.