TVS Customer Service Number — How to find, use, and escalate support

Finding the official TVS customer service number

TVS Motor Company centralizes its customer-contact channels on its official website (https://www.tvsmotor.com) and through the MyTVS mobile app (available on Google Play and Apple App Store). These two channels list region-specific phone numbers, dealer contact details, authorized service centers and digital complaint forms; because TVS operates 3,000+ dealerships and 4,500+ service outlets across India and multiple international markets, the single national or global helpline number may vary by product line and geography.

Best practice: always verify the phone number on your vehicle invoice, warranty card or the “Find a Dealer/Service Center” page on tvsmotor.com. Local dealer numbers and service center contacts on those pages are updated more frequently than printed brochures — for example, addresses and contact lines for a city will be maintained by the regional office and typically include a direct mobile number for the service manager.

Primary contact channels and what to expect when you call

When you call a TVS contact number listed on the official site you will typically be routed based on product (motorcycle vs scooter vs mopeds) and region. Expect an initial automated IVR asking for vehicle model or registration number, followed by connection to a call agent or regional service executive. Typical business hours for customer care operations are Monday–Saturday, 09:00–18:00 local time; high-volume periods (festivals, new model launches) can extend wait times.

Channels available in parallel include email ticketing (use the contact form on the website), WhatsApp messaging where provided by local dealers, and the MyTVS app for booking services, tracking warranty and viewing service history. Use the website to download manuals, warranty terms and recall notices — these documents often include model-specific service schedules and part numbers needed for repair quotations.

Preparing for the call: exact data and documents to have ready

To accelerate diagnosis and resolution, prepare the following exact items before contacting TVS customer service: vehicle chassis/VIN number (17 characters for modern vehicles), engine number, registration number (e.g., TN 01 AB 1234), purchase invoice date and dealer name, and the warranty card serial. These identifiers let the agent pull warranty status, recall history and any outstanding service campaigns instantly.

Also note odometer reading (kilometers), a succinct description of the issue (noise, leak, loss of power), date/time when the issue started, and any error codes or indicator lights. If you have photos or short video clips, upload them via the MyTVS app or send them to the dealer’s WhatsApp — visual evidence reduces back-and-forth and often shortens resolution time by 24–72 hours.

Typical costs, warranty and turnaround times

Routine first-year service and consumables vary by model. As a practical range in India (2022–2024 market context), a basic periodic service for scooters or commuter motorcycles typically costs Rs. 350–1,200 for parts and labour; major services (valve clearance, brake work) can be Rs. 1,500–5,500 depending on parts replaced. Genuine parts pricing and labor rates are listed by dealers and reflected on service quotations — always request a written estimate before authorizing work.

TVS’s standard warranty offerings have historically ranged from 2 years/24,000 km to extended options up to 5 years available at purchase; confirm the exact warranty term on your warranty card. For warranty-approved repairs, expect service center diagnosis within 24–48 hours and repair completion commonly within 3–7 working days depending on parts availability; for unique parts or imports the lead time can extend to 2–6 weeks.

Escalation path and when to contact corporate

If your local dealer or service center does not resolve a problem satisfactorily, escalate in this order: (1) ask for the Service Manager at the dealer; (2) contact TVS regional service/area manager using the contact on the service center listing; (3) raise a ticket via the MyTVS app or the “Contact Us” form on tvsmotor.com. Keep records of all interactions (dates, names, ticket numbers).

Escalate to corporate customer relations only after dealer and regional steps — provide a concise dossier (photos, VIN, service tickets, dates and quotes). Corporate-level resolution targets can vary, but many OEMs aim for an acknowledged response within 48–72 hours and a proposed resolution within 7–14 calendar days. If you need to escalate beyond customer relations, consumer forums, vehicle arbitration cells or regional transport office (RTO) assistance are practical next steps.

Actionable checklists

• Essential items before calling: VIN/chassis number, engine number, registration number, invoice & warranty card, current odometer reading, photos/videos of the fault.
• Information to request from the agent: ticket/reference number, estimated resolution time, parts to be replaced (part numbers & price), warranty applicability, and name/contact of the responsible service manager.
• When escalating: compile a timeline, serialised documents, and at least two written estimates from authorized dealers; ask for escalation contact emails and an expected SLA in writing.

Final practical tips

Always verify contact numbers and addresses on tvsmotor.com and on your purchase invoice; phone numbers on third-party directories can be outdated. Use the MyTVS app to book service slots — many dealers offer digital queuing that reduces wait times by an average of 30–50% compared with walk-in visits.

Document every interaction and insist on work orders and invoices for all services; genuine parts carry manufacturer part numbers and warranty tags which protect you against aftermarket substitutions. If you want, provide your vehicle model and city and I can list the most likely contact options and exact steps tailored to your region.