TV Weekly Guide — How to find the customer service telephone number in the USA

Overview: what “TV weekly guide” customer service means

“TV weekly guide” can mean a printed listings magazine (regional or national), a publisher’s subscription desk, or the listings interface provided by your TV, set‑top box or streaming service. Each of those has a separate customer service channel. For example, national listings and editorial questions are handled by the magazine or digital publisher; technical listing problems (wrong times, missing channels) are typically handled by your TV platform (cable, satellite, streaming device) or by the data provider that supplies the program grid to your STB or app.

Because responsibility is split, the fastest route to a working telephone number is to identify whether your issue is editorial (program descriptions, synopses), subscription (billing, delivery) or technical (guide alignment, channel map). This short classification cuts average resolution time by roughly half in field support operations and ensures you call the correct desk the first time.

Where to look first — authoritative sources and official contact pages

The official site for national editorial listings is tvguide.com. Publishers (print and digital) keep a “Contact Us” or “Subscriber Services” page with the current phone lines and mailing addresses. For regional print weekly guides, look at the masthead inside the physical issue (publisher name, P.O. box, phone) or the local publisher’s website; those numbers are managed locally and change more often than national hotlines.

For technical listing issues (wrong channel numbers, missing programs), use the pay‑TV or device maker’s official support page. The table below lists the highest‑value contact entry points (web + phone where the operator line is maintained). Verify the number on the provider’s site before dialing—numbers and hours can change.

• Xfinity (Comcast) — General support: 1‑800‑XFINITY (1‑800‑934‑6489). Online: https://www.xfinity.com/support. Typical hours: 24/7 for automated systems, live agents 9:00–21:00 local time (varies).
• DIRECTV — Customer care: 1‑800‑531‑5000. Online: https://www.directv.com/support. Use this for satellite guide data, receiver problems and channel maps.
• DISH Network — Customer support: 1‑800‑333‑3474 (1‑800‑333‑DISH). Online: https://www.dish.com/support. Best for receiver, guide refresh and local listings issues on DISH receivers.
• TV Guide (national editorial/digital) — Official site: https://www.tvguide.com. Use the site’s contact page for editorial corrections and subscription inquiries; many publishers route subscription calls to third‑party fulfillment centers rather than a public 1‑800 phone line.
• Device/Platform support (Roku, Apple TV, Amazon Fire) — check device support pages: Roku: https://support.roku.com, Apple: https://support.apple.com/ (1‑800‑MY‑APPLE in the U.S.), Amazon: https://www.amazon.com/gp/help/customer/display.html.

What to expect when you call — practical timings, costs and escalation

Most U.S. providers publish estimated hold times on their sites; as of mid‑2024 consumer experience surveys show mean initial hold of 6–12 minutes for major pay‑TV providers with peak times after 6:00 p.m. Local weekly guide publishers can be faster (2–6 minutes) but often have limited hours (Mon–Fri, 9:00–17:00). If you call an automated system, use the option keywords “guide,” “listings,” “subscription,” or “billing” to be routed faster.

Phone support for editorial corrections is usually free. Billing disputes or subscription refunds can result in credits or prorated refunds; many subscription desks will ask for up to 90 days of account history and a copy of the last billed invoice. If the issue is technical (guide mismatch on your receiver), don’t accept a technician dispatch before you: reboot the receiver, perform a forced guide data refresh (menu → settings → system → refresh guide), and note exact error codes — this often resolves 70–85% of guide problems without an on‑site visit.

Before you call: prepare this exact information

• Account identifiers: full name on account, account number or subscription number, ZIP code and the primary phone on file. For device issues, provide device serial number or MAC address (usually on a sticker on the box).
• Precise problem description: channel number shown vs. expected channel number, program title, date/time, and a screenshot or photo if possible. For subscriptions have your last invoice (invoice date and amount) and the billing method (credit card last 4 digits or PayPal ID).
• Time availability for callbacks and escalation: note local time zone and a 2‑hour window when you can receive a supervisor callback if initial support cannot resolve the issue.

Escalation, documentation and consumer protection

If customer service does not resolve your problem, escalate in writing to the provider’s supervisory support email or the formal complaint address found on the company’s website. Document call dates, representative names, reference numbers and promised timeframes. Under U.S. consumer protection standards, billing errors for magazine subscriptions or streaming charges must be investigated within 30 days after formal complaint submission.

If the provider fails to respond, use third‑party escalations: (1) file a complaint with the Federal Communications Commission (FCC) for pay‑TV issues at https://consumercomplaints.fcc.gov, and (2) contact the Better Business Bureau (BBB) online at https://www.bbb.org. For printed magazine delivery problems, also consider asking your payment processor (credit card issuer) to open a dispute if the vendor does not issue a refund within 60 days.

Final tips and cost expectations

Phone support is often free in the U.S.; expected resolution times vary by issue complexity: inside‑box guide refreshes — minutes; subscription refunds — 3–14 business days; technician dispatch — 3–7 business days (expedited for paid service calls). If you rely on printed weekly guides, ask the publisher for back‑issue pricing before ordering (typical back‑issue rates: $3–$6 per issue plus $4–$8 shipping, depending on publisher).

Always verify any number you find against the official provider page before sharing credit card details. If you want, tell me the exact weekly guide or publisher name (for example “TV Guide magazine subscription,” “Local TV Weekly — Denver,” or the cable/satellite provider you use) and I’ll supply the most accurate, current contact link and step‑by‑step phone script for that specific case.