How to find and use the TV Weekly Guide customer service telephone number

Overview and why a precise number matters

When you need help with a TV weekly guide — whether it’s a printed magazine subscription, a mobile app listing, or an online schedule service — calling customer service remains the fastest way to resolve billing, delivery, and technical issues. A direct telephone number gives you immediate access to account verification, subscription adjustments, address changes, and escalation to a manager when written channels stall.

Because publishers and aggregators change phone lines, outsourcing arrangements, and hours frequently, it’s essential to confirm you have the correct, official number for the specific product you purchased. Using an outdated or third‑party number can delay resolution and increase the risk of giving account data to the wrong entity.

Where to locate the official customer service telephone number

Primary sources for an official telephone number are the product masthead (print editions), the official website, your account or billing page, and the confirmation emails or postal welcome letters you received when you subscribed. In print magazines the masthead or subscription insert (usually on page 2, inside back cover, or the centerfold) almost always lists a customer service line and mailing address.

Official digital sources to check (verify the domain carefully) include the publisher’s “Contact / Help” page, the FAQ that ties questions to phone support, and the “Manage Subscription” page after you sign in. If you subscribe through an app store (Apple App Store / Google Play), the app listing will show the developer’s support URL; follow that link to find the publisher’s customer service phone number.

Quick checklist: places to check first

• Printed issue masthead or subscription insert — look for “Subscriber services” or “Customer service.”
• Official website’s Contact or Support page — confirm domain matches the magazine’s brand and not a reseller.
• Subscription confirmation email or physical welcome letter — these typically include a phone number and hours.
• In-app Help → About or Support sections for mobile/streaming guide clients.
• Third-party sellers (Amazon, Apple) only as a last resort — they may route support through their own channels and not the publisher’s customer care team.

What information to have ready before you call

Prepare to verify identity and speed up resolution. Typical verification includes: subscription/account number, billing ZIP/postal code, last four digits of the payment card, email address on file, and the date of the last payment or last issue delivered. Having the print issue barcode number or the app account ID is useful when dealing with delivery or technical errors.

Also prepare a concise problem statement: e.g., “I have not received the March 2025 issue — my subscription number is 0123456 — last payment on 2025‑02‑10.” Agents resolve problems faster when you give an exact outcome you want (refund, replacement issue, credit, or technical reset) and the relevant dates and purchase receipts.

What to expect when you call and typical service metrics

Most magazine customer service lines are staffed Monday–Friday, 9:00–5:00 local time, with many offering extended hours or Saturday support for high‑volume subscription periods (e.g., December–January). Expect IVR prompts that route calls to subs/billing, new subscriptions, or editorial inquiries. For specialized issues such as back issues or advertising, you may be transferred to different departments.

Hold times vary by publisher and seasonality. Outside peak periods you should expect a 3–10 minute average hold; during mass mailings or promotion windows (November–January) hold times can run 15–30+ minutes. If wait is long, request a callback when available; many systems will save your place in queue and call you back without losing position.

Alternative contact channels and escalation paths

If telephone support is unavailable or you prefer a written record, use the official customer service email or a secure form on the publisher’s website. For billing disputes, keep copies of bank statements and all prior written correspondence; a clear paper trail is essential if you escalate. Social media can produce a quick response from corporate digital teams, but avoid posting account details publicly — ask for a direct message for secure follow‑up.

If the publisher fails to resolve a legitimate billing or delivery problem within 30 days, escalate externally: file a complaint with the Better Business Bureau (bbb.org), with the Federal Trade Commission (ftc.gov) for deceptive practices, or contact your state’s consumer protection office. For broadcast or carriage issues tied to a TV schedule service, you can also consult the FCC consumer hotline at 1‑888‑225‑5322 (U.S.).

Sample call script and escalation wording

• Opening: “Hello, my name is [Full Name], account number [######]. I’m calling about a missing subscription issue — my March 2025 issue was not delivered. My mailing ZIP is [#####], and my last payment was on [YYYY‑MM‑DD]. Can you confirm my delivery status?”
• If agent asks for verification: “I can confirm the billing address and last four digits of my card: [####]. Please put me through to subscriber services or a supervisor if this cannot be resolved in the next 10 minutes.”
• Requesting a remedy: “I would like either a replacement issue to be mailed within 7 business days or a prorated credit/refund of $X. If neither is possible, please provide written confirmation and the expected timeline by email to [[email protected]].”

Security, privacy, and fraud prevention

Never provide full credit card numbers or SSNs over the phone unless you initiated the call to a verified, official number found on the product’s verified website or physical mail. Ask the agent to confirm their employer, the department, and the company address if anything feels off. Legitimate subscription services will accept partial verification (last four digits plus billing ZIP) rather than full sensitive data on the first call.

Keep records of the call: write the agent’s name, time and date, call reference number (if given), and any promised next steps. If you suspect a fraud attempt, hang up and verify the number directly from the publisher’s official domain or a recent billing statement before calling back.

Why is my TV Guide not working?

Missing TV Guide information
If you’re having problems with the TV Guide, it could mean your device isn’t receiving the correct signals needed to populate it. This could be due to: Channel availability in your area. Planned works taking place in your area.

How do I change my address for my TV Guide subscription?

Change Your Address:
The quickest way to update your address is by going into Customer Care. You will need your current address and/or your account number to sign in.

How to change newspaper delivery of TV weekly?

To change your Sunday TV Weekly delivery to U.S. Mail, contact the newspaper’s customer service directly via phone or their website. Provide your subscription details and specify the delivery change request. Confirm any address updates to avoid missed deliveries. Allow 1–2 weeks for processing.

What is the phone number for US Weekly customer service?

You may opt out of the automatic renewal by contacting us 40 days in advance of your expiration date by contacting customer service online or at 1-800-283-3956.

How do I contact own TV customer service?

Email technical support at [email protected].

How do I contact TV Guide customer service?

The email address for customer service is: [email protected]. You can also reach them by phone at 1-800-866-1400.