TV Weekly Customer Service Phone Number — How to Find, Use, and Escalate

Overview: Why the customer-service phone number matters

TV Weekly is typically distributed as a local listings insert or as part of a newspaper’s entertainment section; customer-service contact paths vary by publisher, region and subscription vendor. If you need billing help, delivery recovery, address changes, or a missing-issue request, speaking by phone is still the fastest route: a well-prepared call resolves most subscription and delivery problems within one phone contact (industry average resolution on first call is approximately 70–80% for magazine subscription vendors).

Because “TV Weekly” is not a single national company in many markets, there is no universal 1‑800 number that serves every reader. The correct phone number will depend on whether your copy came from a national publisher (for example, a branded TV magazine), a local newspaper, or a third‑party subscription fulfillment house. The rest of this guide shows exactly where to look, what to prepare, and what to expect on the call so you get the correct customer‑service phone number and a fast resolution.

Where to find the official customer-service phone number

Start with the printed masthead: the small-print box on the front cover, inside front page, or the page that lists editors and production information almost always lists a publisher address and a customer service number. If your print copy lacks a number, check the barcode panel (near the cover’s lower corner) — many inserts include a tiny code that corresponds to the publisher’s web page and contact details.

If you cannot access the print masthead, look up the publisher online using the exact masthead name plus the word “customer service” (for example, “TV Weekly customer service”). Also check the subscription card that came with promotional offers; that card often lists a toll‑free billing/fulfillment number. If still unsuccessful, consult the local newspaper’s contact page — local distribution problems are frequently handled by the paper’s circulation department.

What to have ready before you call

Preparation shortens hold time and increases the chance of immediate resolution. Have these facts accessible: your full name, billing address, delivery address, the 8‑ to 12‑digit subscription/account number (often on the address label), the issue date(s) of missing magazines, payment method and last four digits of the card used, and any prior correspondence (dates and reference numbers).

• Essential items to gather: issue cover date (e.g., “Week of Aug 4–10, 2025”), address label barcode or account number, last payment amount and date, and photos of damaged pages if applicable.
• Expect to provide proof for some claims: delivery claims for missing issues generally require the subscriber to wait 14–30 days before refund or replacement, depending on the publisher’s policy; replacement issues are commonly mailed for free within 7–14 business days.

Sample call flow and script

When you call, begin with a clear one‑sentence statement of the problem, followed by the key account identifiers. Example opening: “Hello — my name is Jane Doe, account number 12345678, delivery address 100 Main St, Anytown, NY 10001. I paid a subscription on 03/12/2024 for a one‑year term and have not received the July 2025 issue.” This immediately gives the agent the data points they need to pull your record.

Ask for a reference number and estimated resolution time before ending the call. If the agent promises a replacement or refund, request an email confirmation containing the reference number and the timeline. Typical service commitments from subscription vendors are: replacement shipping within 7–14 business days and billing corrections processed within 3–5 business days.

When you can’t find or reach a phone number: alternative channels

If a phone number is not available or your call goes unanswered, use these alternatives: publisher “Contact Us” web forms, direct email to the circulation department, the local newspaper circulation desk, and social media DMs to the publisher’s verified Twitter or Facebook page. Many publishers now respond to social‑channel inquiries within 24–72 hours; a documented public message often accelerates responses.

If you used a third‑party fulfillment service (your credit card statement will show the processor name), contact that processor directly with the transaction date and amount. For e‑commerce subscription purchases, look for charge descriptors such as “TVWEEKLY SUB” or a subscription processor name — consumers who dispute charges generally have a 60‑ to 120‑day window under card‑network rules to request a chargeback if the vendor won’t resolve the issue.

Escalation: regulatory and consumer-protection contacts

If the publisher or subscription vendor fails to resolve a legitimate billing or delivery problem, escalate to consumer‑protection organizations. Useful resources include the Federal Trade Commission (FTC) Consumer Response Center at 1‑877‑FTC‑HELP (1‑877‑382‑4357) and the Better Business Bureau (BBB) at bbb.org where you can file a complaint against a business profile. For broadcast or cable‑related listing errors, the FCC consumer center number is 1‑888‑225‑5322; for mail‑delivered print issues that never arrived, USPS customer service is 1‑800‑275‑8777.

Document every contact (date, time, name of agent, reference number) before and after escalation. If you paid with a credit card and a refund is denied, you can initiate a dispute with your card issuer; card‑issuer disputes commonly require the documentation described above and typically resolve within 30–90 days depending on bank processes.

How much is TV Weekly for a year?

52 weeks of TV Weekly ($79.95 total)
An annual subscription to TV Weekly magazine includes 52 weeks of coverage, delivered every three weeks.

How do I contact own TV customer service?

Email technical support at [email protected].

How to change newspaper delivery of TV Weekly?

To change your Sunday TV Weekly delivery to U.S. Mail, contact the newspaper’s customer service directly via phone or their website. Provide your subscription details and specify the delivery change request. Confirm any address updates to avoid missed deliveries. Allow 1–2 weeks for processing.

How do I call the week customer service?

1-877-245-8151
US contact details
For Print-only and Print + Digital subscribers: If you cannot find what you are looking for on service.theweek.com you can email [email protected] or call 1-877-245-8151 (lines open Monday-Friday, 6am-8.30pm, and Saturday, 7am-5pm EST).

How do I contact TV Weekly?

You can reach us at 877-580-4157 to renew over the phone. Renew online by clicking here or order a new subscription by clicking here.

Where is TV Weekly located?

TV Weekly, 213 Park Dr, Troy, MI 48083, US – MapQuest.