TurboTenant customer service number

Summary: where the phone number lives (and when it exists)

Turbotenant (https://www.turbotenant.com) is primarily a web- and app-based property management platform whose public-facing support model focuses on a Help Center, in‑app messaging and email-based ticketing rather than a widely published 24/7 toll‑free phone line. As of mid‑2024 the company routes most inquiries through its support portal at https://support.turbotenant.com so that requests contain the account, property and transaction data support agents require to act efficiently.

That said, some account types and partner programs can expose a direct phone contact inside the landlord’s dashboard. If TurboTenant needs to offer a number for payment disputes, merchant setup or enterprise onboarding, you will typically find it only inside your account under Help → Contact Support or in an account‑specific welcome packet. Public listings of a general customer service phone number are intentionally limited to prevent long resolution cycles that lack context.

How to locate a phone contact inside your account

To determine whether you have a phone option, sign in at https://www.turbotenant.com and open your account menu (top‑right). Visit Help or Support and search “contact” — if phone support is available for your account it will be displayed as a regional number and hours, or as a scheduled call option. This method ensures the agent sees your account ID, property address and recent transaction history before the call starts.

If you do not see a number, use the in‑app chat or the support form; submitting a ticket creates a reference number and speeds any later escalation to voice. Typical initial response windows from the Help Center are 24–48 business hours for non‑urgent requests and within a few hours for critical payment or security issues, though response times can vary by time of day and volume.

Alternative contact methods and escalation paths

Primary alternatives are: the Help Center ticket form, in‑app chat, and email replies tied to your ticket. After you submit a ticket through https://support.turbotenant.com you will receive an automated confirmation with a ticket ID—save that ID for follow‑up. If an issue is time‑sensitive (payment authorization, potential fraud, account compromise) communicate “URGENT” in the ticket subject and include timestamps and transaction IDs so triage can prioritize it.

If you need to escalate beyond first‑line support, ask for a case manager or a senior agent in your ticket or chat. For billing disputes and merchant issues, request the payments team contact; for legal or compliance matters ask for the legal‑ops inbox. For public escalations you can also reference the company’s social channels (Twitter/X: @TurboTenant, LinkedIn: TurboTenant) to notify support of a stalled ticket, but never post private account data publicly.

What to have ready before you call or submit a ticket

• Account email and user ID (the email you use to sign in); include landlord vs tenant role.
• Exact property address and unit number (use property ID if visible in your dashboard).
• Date, time and amount for any disputed payment; include transaction ID, bank last 4 digits or card last 4 digits.
• Screenshot(s) of error messages, the browser console if a web error, or the app version number (Settings → About).
• Application or screening report ID(s) when the issue concerns tenant screening or credit reports.
• A short chronology (3–6 bullet points) of actions taken and any steps already tried (password reset, cache clear, different browser).

Common issues, expected resolution times and fees

Payment processing problems: ACH refunds and bank reversals commonly take 3–5 business days to settle once filed; credit card refunds generally appear within 5–10 business days depending on the card network and issuing bank. If a payment posts incorrectly, open a ticket with date/amount/transaction ID and expect initial triage within 24–48 hours and full resolution typically within 5–10 business days for straightforward cases.

Tenant screening and applications: TurboTenant’s standard listing and application tools are free for landlords; tenant screening and credit reports are generated through third‑party vendors and carry per‑report fees billed to the tenant (typical market range $30–$50 as of 2023–2024). Disputes over screening content require separate dispute resolution with the consumer reporting agency; support will provide the report ID and vendor contact within 24–48 hours.

How to communicate for fastest results — sample scripts and expectations

Phone/chat script for payment dispute: “Hello, my name is [Full Name], account email [[email protected]], property [123 Main St Unit 2]. On 2025‑05‑14 a payment of $1,250 (TXN ID: 0a1b2c3d) posted incorrectly to tenant account. I have attached a screenshot and the bank notice. Please open a payments investigation and provide the expected refund timeline.” This gives the agent everything to begin immediate triage.

For technical errors: “I’m on TurboTenant web vX.Y.Z using Chrome on Windows 10. When I click ‘Publish Listing’ I see error ‘500: Internal Server Error’. I cleared cache, tried incognito and still see it. Ticket screenshots attached. Please assign to product engineering if it’s reproducible.” Providing environment details reduces back-and-forth and shortens mean time to resolution.