Tufts customer service phone number — definitive guide and practical steps

Tufts is a multi-entity name: it refers to Tufts University (Medford/Somerville and Boston campuses), Tufts Medical Center (Boston), and Tufts Health Plan (insurance) among others. Because each entity operates separate customer service lines, there is no single “Tufts customer service phone number.” This guide explains how to locate the correct phone number quickly, gives verified addresses and websites for the primary Tufts organizations, and provides practical, expert-level advice on calling, escalation, and alternative channels so you get fast, accurate answers.

Which Tufts number do you need?

Start by identifying the domain of your issue: admissions, student accounts, housing, alumni services, medical care, or insurance. Tufts University central information and individual schools (Arts & Sciences, Engineering, Fletcher School, Veterinary Medicine) maintain separate numbers and hours. Tufts Medical Center (the hospital in downtown Boston) and Tufts Health Plan (the health insurer) also have independent member/patient service desks and 24/7 nurse lines for clinical guidance.

Primary web portals and physical addresses (to confirm phone numbers on official pages): Tufts University — https://www.tufts.edu (Medford/Somerville campus); Tufts Medical Center — https://www.tuftsmedicalcenter.org, 800 Washington St, Boston, MA 02111; Tufts Health Plan — https://www.tuftshealthplan.com. Always verify a number against the official domain shown above before calling or sharing personal data.

Quick reference: where to look and which pages list numbers

If you need a single starting point, the Tufts University “Contact” or “About” page typically links to school-level contact pages with direct office lines and hours. For clinical or urgent care matters use Tufts Medical Center’s “Contact” and “Patient Services” pages. For insurance coverage, member services, claims or ID cards use Tufts Health Plan’s member portal and “Contact Us” page. Using the correct portal reduces transfers and shortens hold time.

• Tufts University main portal: https://www.tufts.edu — contains directories for Academic Affairs, Undergraduate Admissions, Financial Aid, Student Financial Services and the Registrar.
• Tufts Medical Center: https://www.tuftsmedicalcenter.org — main hospital address: 800 Washington St, Boston, MA 02111; use this site for patient registration, billing, and urgent clinical numbers.
• Tufts Health Plan: https://www.tuftshealthplan.com — member services, claims, prior authorization, and provider relations; most plans have separate phone numbers printed on the back of your ID card.

How to call: practical, professional tips

Before calling, gather the right identifiers to speed resolution: full name (as on records), date of birth, Tufts ID or student ID, medical record number or member ID, policy number, date(s) of service, and any invoice or claim numbers. If you call about a bill, have the billed amount(s) and the date(s) handy; having a credit card or EFT information ready reduces callback cycles if payment is required.

Typical hold times vary by department and season: admissions and financial aid tend to spike in October–January and May–August (application and enrollment cycles), often creating 10–30 minute waits. Clinical call lines at hospitals can be staffed 24/7; non-emergency billing lines are usually business hours only (Mon–Fri, roughly 8:30–5:00). Expect insurance member service calls to average 5–20 minutes depending on complexity and whether you need a supervisor escalation.

What to say and request when connected

Open with a concise statement: your name, affiliation (student, patient, member), the identifier (ID or MRN), and the specific outcome you want (e.g., “I need an itemized bill for 03/12/2025” or “I need prior authorization status for procedure code 45378”). If you must escalate, politely request a supervisor or reference a specific office (e.g., “billing appeals,” “patient experience,” “provider relations”). Ask for a reference number for the call and the agent’s name; many Tufts departments also provide secure messaging via portals, which creates an auditable trail.

If language access or disability accommodations are needed, state that at the start. Tufts entities provide interpreter services and accessible formats on request; ask the agent to note your record so future contacts reflect that need.

• Checklist to have before you call: full legal name, DOB, Tufts ID or member/patient ID, billing/claim numbers, dates of service, invoice amounts, preferred callback number/time, and a list of desired outcomes and deadlines.
• If privacy or billing disputes are involved, be ready to authenticate (last four of SSN, address on file) and request escalation to “billing appeals” or “patient account resolution” teams as appropriate.

Escalation, documentation, and follow-up

Document every call: date/time, agent name, reference number, and agreed next steps. If a phone resolution requires paperwork, ask for an email or portal message with explicit instructions and deadlines. For billing disputes, file a written appeal following the department’s published policy (look for “billing appeal” or “financial assistance” pages). Appeals often require 30–60 day review windows, so capture timelines during the initial call.

For faster service, use secure portals: Tufts University students use SIS/Canvas/Workday depending on service; Tufts Medical Center patients use the patient portal for messages, records and billing; Tufts Health Plan members use the member portal for claims and coverage details. Portals frequently allow secure photo uploads (receipts, prior authorizations) which eliminates mail delays and shortens resolution time by an average of several days compared with paper.

If you want an exact customer service phone number for a specific Tufts office (admissions, registrar, patient billing, member services), tell me which entity and I will look up the precise, current number and published hours so you can call without delay.

What happened to Tufts Health Plan?

Tufts Health Plan and Harvard Pilgrim Health Care are now part of one combined organization. For the time being, however, Tufts and Harvard Pilgrim will continue to operate as separate companies and keep their current respective company names. A new name for the combined company is expected in the coming months.

What is the phone number for Tufts Health Plan Massachusetts?

You can reach our member services team at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m., excluding holidays. Our team can help you: Understand your benefits and coverage. Find a provider or urgent care clinic.

What is the phone number for Tufts billing?

Contact. If you have questions about student billing, please call 617-636-6551 or email [email protected].

Are MassHealth and Tufts the same?

Tufts Health Together offers three MassHealth plans. Tufts Health Together is our managed care organization (MCO) plan. We also have two accountable care organization plans: Tufts Health Together with CHA (Cambridge Health Alliance) and Tufts Health Together with UMass Memorial Health.

What is the phone number for my Tufts?

(855) 422-7300
If you need help signing up or for other questions about myTuftsMed, please call the Patient Experience Helpdesk at (617) 636-5418, or (855) 422-7300 (tollfree) Monday thru Friday between 8am to 6pm, and Saturday from 9am to 1pm.

Is Tufts part of Cigna?

Tufts Medicine physicians and services will be in Cigna’s network. If you have any questions, please reach out to your physician’s office.