TSYS Customer Service Number — Complete Professional Guide

Background and context

TSYS (Total System Services) is a major global payments processor and issuer services provider that, as of 2019, became a business unit of Global Payments following a $21.5 billion transaction announced in January 2019. That corporate change means many customer-service routes previously branded “TSYS” are now integrated into Global Payments’ support model and web presence; authoritative corporate information is maintained at https://www.globalpayments.com and legacy TSYS pages at https://www.tsys.com often redirect or provide transitional guidance for customers.

Understanding whether you are dealing with a TSYS legacy product (issuer processing, merchant acquiring, card services, tokenization) or a Global Payments-branded product determines the correct contact path. Product lines (issuer services vs merchant services vs gateway/API support) are supported by different teams and SLAs, so identifying your product and contractual relationship up front shortens resolution time.

Where to find the correct customer service number

Always verify contact numbers through official channels. The single most reliable sources are: the customer portal URL printed on your merchant statement, the customer support section of GlobalPayments.com or TSYS.com, and the support/contact page that corresponds to your contract (merchant acquiring, issuer, gateway). For cardholders, the number on the back of the card (issuer phone) is the authoritative route for account and dispute issues.

If you do not have a printed statement or portal access, use these steps in order: 1) Log in to the web portal shown on your most recent statement, 2) Check the footer/contact page at https://www.globalpayments.com, and 3) Look at your contract or onboarding email for direct-dial numbers (technical vs billing vs chargebacks). Avoid third-party websites that list phone numbers without context; those can be outdated after corporate changes like the 2019 acquisition.

Which department to call and when

TSYS/Global Payments support is typically segmented by problem type: authorizations and real-time processing issues, settlement and batch support, chargebacks and disputes, terminal/POS technical support, gateway/API/developer support, and billing/account management. Critical processing outages—where authorizations are failing or POS transactions are impacted—usually have 24/7 incident teams and should be escalated immediately via the “processing outage” number on your merchant statement or portal. Non-urgent billing or configuration questions can be handled during business hours by account services.

For chargebacks and disputes, you will be routed to a chargeback operations team that enforces strict timeframes (for example, Representments often require documentation within 7–45 days depending on card network rules). For API or gateway integration work, request a ticket in the developer support channel and capture HTTP request/response samples, timestamps, correlation IDs and SDK/kernel versions before calling.

How to prepare before calling TSYS support

Preparation reduces time-to-resolution dramatically. When you call, have the following identifiers and diagnostics at hand: Merchant ID (MID), Terminal ID (TID), Merchant BIN, corporate tax ID or DBA, last 4 digits of affected card(s), transaction ID(s), transaction timestamps (UTC/local), batch totals, error codes/messages (e.g., ISO 8583 response codes), POS software and version, EMV kernel version, and a brief chronology of the problem and troubleshooting already attempted.

• Critical identifiers: Merchant ID (MID), Terminal ID (TID), Acquirer BIN, Merchant DBA and legal name, gateway merchant ID.
• Transaction diagnostics: transaction IDs, timestamps, authorization response codes, AVS/CVV responses, EMV tags (if EMV failure), and batch settlement timestamps.
• Technical environment: POS vendor and version, firmware version, SDK/kernel, operating system, network topology (firewall, NAT), and any recent changes (config, certificates, routing).

Escalation paths, SLAs, and pricing considerations

Service-level agreements for merchant and issuer services vary by contract tier. Typical SLAs for critical processing incidents aim for an initial acknowledgement within 15–60 minutes and progressive updates until restoration, but final remediation can span hours to days depending on root cause (network routing, issuer host problems, software defects). Insist on a ticket number and expected update cadence when you first contact support to ensure timely escalation if needed.

Pricing and fees for TSYS/Global Payments services are contract-specific. Common fee structures include interchange + markup (percentage or basis points), transaction fees (per-sale cents), monthly gateway/subscription fees, chargeback fees ($20–$100 per chargeback is common in the industry), and terminal rental or purchase costs. Always consult your merchant agreement for exact fees, and request a fee schedule and rate analysis during account review or onboarding.

Practical contact script and follow-up checklist

Use a concise script to start your call and ensure the agent has the right context: state your legal DBA, MID, the precise problem, number of impacted terminals/transactions, and the most recent transaction ID and timestamp. Ask immediately for the incident or ticket number, expected SLA for updates, and the escalation path (supervisor, engineering). Record agent name, ticket number, and promised next update time.

• Call opener: “This is [Name], DBA [merchant name], MID [######]. We have a processing outage affecting X terminals since [time]. Recent failed transaction ID [########]. Please open a high-priority incident and provide ticket number.”
• Follow-up: collect ticket number, expected update interval, escalation contact, and confirm any temporary workarounds. If unresolved, escalate with the ticket number via the account executive or escalation email listed in your contract.

What is the phone number for Global Payments Integrated customer service?

If you are interested in speaking with our sales department please fill out a form here or call 800.774. 6462, Option 1.

What is the phone number for HR Block employee support?

For questions or suggestions about improving our website, please contact H&R Block Customer Support at 1-800-472-5625.

What does TSYS stand for?

Total System Services, Inc.
Total System Services, Inc.
(commonly referred to as TSYS), is an American financial technology company headquartered in Columbus, Georgia.

What is the phone number for team member life resources?

U.S. call 1-866-764-TMLR (8657) or visit the Spring website, OBS&D offices see the Spring website for country specific phone numbers, Target India call 1to1 help toll-free number at 1-800-258-8999 or 1-800-258-8121.

What is the phone number for TSYS HR?

585-981-8463
To learn more about how TSYS can help improve the way your organization accepts payments, markets to new customers, or manages its HR responsibilities, get in touch by calling 585-981-8463 to get started.

How do I contact Transaction Express?

Transaction Express Phone Support and Customer Service Email
Transaction Express Phone Support: (844) 554-1275. For immediate support needs, contact Payments Insider Phone Support. Transaction Express Email Support: For less urgent support needs or inquiries, reach out via email at [email protected].