Do you mean a specific company named “TSI” (if so, please give the full company name or a link), or do you mean the role “TSI remote customer service representative” where TSI stands for something like Third‑party Service Integrator / Technical Support & Incident? Also tell me whether you want a job description, hiring guide, training manual, interview prep, or a how‑to for working as one. Once you confirm, I’ll produce the full HTML text with the exact level of detail and concrete numbers you requested.