Truxedo Customer Service — Complete Professional Guide

Overview and where to start

Truxedo is a leading brand of soft and hard tonneau covers for pickup trucks. If you have a question about fitment, installation, warranty, parts, or a service issue, the fastest first step is to gather your product details: model name (e.g., Lo Pro, TruXport), date of purchase, retailer or installer, and the cover’s serial or model number. These identifiers are essential for routing your inquiry correctly and avoiding delays.

Official Truxedo resources are centralized at the company website (https://www.truxedo.com). That site contains product manuals, installation videos, a dealer locator, and the manufacturer’s online support/contact forms. If you bought through a national retailer or an authorized installer, they can usually handle front-line support or a return/exchange; keep your original receipt or invoice handy.

Contact channels and response expectations

Primary contact options are: (1) the Truxedo website support/contact form, (2) local authorized dealers and installers (use the dealer locator on truxedo.com), and (3) email for documentation. Many dealers provide phone support and in-person service. When contacting support, clearly state the vehicle year, make and model, the cover model, exact symptom, and attach photos or a short video — visual evidence shortens resolution time dramatically.

Typical turnaround times in practice: an initial acknowledgement within 24–72 hours for online submissions, troubleshooting guidance or replacement-part quotes within 3–7 business days, and warranty claim decisions often within 7–21 days depending on complexity. For urgent safety-related failures (e.g., latching that causes the tailgate to open), note “safety” in the subject or inform the dealer by phone to get prioritized handling.

Warranty, registration and making a claim

Before you attempt repairs, register your product (if required) and locate the serial/model number. Truxedo product registration is typically completed online via the product registration page on truxedo.com; you will need the sales receipt, product model/serial number and date of purchase. Registration establishes warranty start date and speeds future claims.

When filing a warranty claim, prepare: (1) photos of the defect, (2) a picture of the serial or model number, (3) original sales receipt or proof of purchase, and (4) a short description of steps already taken (e.g., lubrication, tension adjustments). Expect a request for additional diagnostics from support; many claims are resolved by sending a specific replacement part rather than full-cover replacement.

What to have ready when contacting Truxedo support

• Product model name and serial/model number (found on the cover’s header or underside near the tailgate)
• Date of purchase and proof (receipt, invoice, or order number)
• Exact vehicle year/make/model and bed length (in inches) or factory bed spec
• Clear photos: full cover, attachment points, and specific defect area; short video of any mechanical issue
• Installer or seller contact info (if purchased or installed by a third party)

Troubleshooting common issues and DIY fixes

Many cover problems are install- or adjustment-related and solvable without parts replacement. Common issues include water pooling, noise at speed, poor latching, and tension or alignment problems. First-line checks: confirm clamps or mounting rails are torqued to manufacturer guidance, inspect weather seals for debris, and verify the cover’s tension system (if adjustable) is set per the manual.

Practical fixes: clean and lubricate the latches and seals with silicone lubricant; re-seat mounting rails to ensure they are parallel; tighten or re-sequence clamps progressively (do not overtighten); and for noisy operation, verify the cover is not rubbing the bed’s stake pockets or cargo rails. If the cover needs a replacement rubber seal or a specific latch assembly, these parts are commonly orderable as individual SKUs through dealers and the parts page on truxedo.com.

Installation, parts, authorized service and costs

Professional installation typically takes 45–90 minutes for most soft covers and 1–3 hours for more complex hard covers. Labor cost at independent installers commonly ranges from $50 to $150 depending on region and whether paint protection or rail modification is required. If you prefer DIY, Truxedo publishes step‑by‑step installation manuals and video guides that match each model and truck configuration.

Replacement parts prices vary: small items like seals or fasteners are typically $10–$50, latches and brackets $35–$150, and larger assemblies or replacement covers fall into the $300–$900 market range depending on model and materials. For warranty-covered repairs, authorized dealers coordinate parts and labor per warranty terms; out-of-warranty repairs are quoted before work proceeds.

Escalation, dispute resolution and pro tips

If initial dealer or online support does not resolve the issue, escalate by requesting a warranty claim number and asking to speak with the manufacturer’s warranty department or regional service manager. Maintain a clear paper trail: dates of calls and emails, names of representatives, and copies of photos and receipts. If you purchased through a large retailer, their customer service escalation channels can also accelerate dispute resolution.

Pro tips from field technicians: label and photograph every step during removal (this simplifies reinstallation), store small hardware in zip bags and mark them, and if you haul heavy loads, consider using a cargo rail or spacer to prevent rubbing. For older covers, inspect foam or adhesive components annually and replace seals proactively to extend life by several years.

Did TruXedo get bought out?

and TruXedo, a division of Shur-Co. Extang Corporation of Ann Arbor, Michigan, along with TruXedo, a division of Shur-Co. based in Yankton, South Dakota, are pleased to announce that they have been acquired by Kinderhook Industries LLC, a highly respected New York based private equity firm.

Does Real Truck own TruXedo?

TruXedo is a RealTruck® brand. When you order a top-of-the-line tonneau cover or any other TruXedo product from us, you order directly from the manufacturer.

Who makes TruXedo tonneau cover?

TruXedo, Inc.
Since the introduction of the Original TruXedo in 2000, TruXedo, Inc., has led the industry with new and innovative truck bed cover concepts that emphasize style, quality, durability and functionality.

Do TruXedo tonneau covers have a lifetime warranty?

TRUXEDO LOPRO: AMERICA’S #1 SELLING ROLL-UP TONNEAU
With a lifetime warranty on everything, this Truxedo cover is made with all of the best materials and features the trigger latch and automatic tension control.

How do I contact TruXedo customer service?

TruXedo, Inc. is committed to providing you with the best service at all times. Please feel free to contact the manufacturer directly at 1-877-878-9336 should you require any assistance with your TruXedo, Inc. product.

What is the phone number for access tonneau cover?

877-708-4787
For replacement parts shop at www.accesscoverparts.com or call Customer Service at 877-708-4787 8:00 am – 5:00 pm CST, Monday through Friday except Holidays.