TruFit Customer Service Telephone Number — a practical, expert guide

What “TruFit” can mean and why a single phone number often does not exist

“TruFit” is a trade name used by several independent businesses in fitness, orthotics, nutrition and retail. For example, small regional gym chains use names like TruFit Athletic Clubs, independent orthotics suppliers or local supplement retailers may use TruFit or Tru-Fit in their branding. Because these are distinct legal entities, there is rarely a single universal customer service telephone number that covers every use of the name.

That dispersion is important: if you call a number associated with one TruFit brand but you are a customer of another, you will be misdirected and your issue will take longer to resolve. Treat the search for the correct telephone number the same way you would verify a bank or utility phone number: confirm the exact corporate or local location before you dial.

How to locate the correct TruFit customer service telephone number (step-by-step)

Start with the documentation you already have. Membership contracts, receipts, billing statements and emails typically include a customer service or billing phone number. If you have a membership card, the club or outlet phone is often printed on the back. If you pay by credit card, the merchant descriptor on your statement will normally include the legal business name; use that exact name to search official records.

If you don’t have paperwork available, use two authoritative online sources: the business’s official website (look for a Contact, Support, Locations or Help page) and the Google Business Profile for the specific address. Third-party directories (Yelp, Apple Maps) are useful but verify the number on the company’s own domain or on a government business registration.

• Check your contract or email: look for “Member Services” or “Billing” and note any local extension numbers.
• Search the exact legal name and city (example: “TruFit Athletic Clubs Hoboken NJ phone”) — local branches usually list direct lines.
• Use the official website domain — the Contact page is definitive; domains ending in .com or a verified social profile with a blue check are more reliable.
• When in doubt, call the physical location (front desk number) listed on the site; front-desk lines are typically answered 7–7 on weekdays at gym locations.

What to expect when you call: hours, wait times, and information to have ready

Customer service hours vary by business type and location. For fitness centers and local retail outlets, typical staffed hours are Monday–Friday 9:00–18:00 and Saturday 9:00–13:00. Expect corporate member services to operate Monday–Friday 08:30–17:30 local time. Average initial hold time for a customer-service telephone call in this sector is 3–12 minutes; during promotions or closures it can spike to 20–45 minutes.

To resolve issues on the first call, have the following information available: full name on the account, membership or order number, the last 4 digits of the payment card on file, the date of last payment, the email address on the account and a clear one-sentence description of the request (refund, cancellation, billing error). If your issue is billing-related, prepare transaction dates and amounts — disputes are easiest to resolve when you can point to the exact charge, e.g., “$49.99 charged on 2025-03-01 on card ending 1234”.

Call scripts, escalation steps and expected outcomes

Begin the call with a concise script: state your name, your account ID, the issue, the desired resolution and an availability window for follow-up. Example: “Hello, my name is Jane Doe, account 987654. I was charged $29.99 on 2025-02-14 for a class I cancelled. I’d like a refund. I’m available for follow-up at 973-555-0102 between 9–17 weekdays.” Using a script cuts average call time by roughly 20% and improves first-contact resolution.

If an agent cannot resolve the issue, politely request escalation: ask for a supervisor, request a reference number, and confirm the expected response time (for example, “May I have a ticket number and a confirmation that someone will respond within 48–72 hours?”). If the company provides a written case number or email confirmation, you will have better leverage for disputes and chargebacks.

When you can’t reach them or the issue is not solved

If telephone support is unreachable or the response is unsatisfactory after 7–14 calendar days, move to written escalation. Send a certified letter or an email to the corporate address listed on the official website. For consumer recourse, use one of these channels: file a complaint with the Better Business Bureau (www.bbb.org), contact your state Attorney General’s Consumer Protection Division (search “your state + consumer protection”), or initiate a dispute with your credit card company (most issuers allow disputes for up to 60–120 days depending on the card and charge type).

As a last resort, document timelines and copies of all communications and file with the Small Claims Court if the dollar amount justifies it. Typical gym membership disputes range from $20 to $500; a small-claims case can be appropriate for persistent unrefunded fees above $100 where informal escalations have failed.

Practical example and sample contact resources

Example (hypothetical): you are a member at “TruFit Athletic Clubs — Hoboken.” Your monthly membership is $29.99 with a $49 one-time initiation fee. You cancelled on 2025-04-05, but were charged on 2025-05-01. Steps to resolve: call the Hoboken front desk number displayed on the official site, note call time and agent name, request refund and case number. If unresolved in 72 hours, email [email protected] (example address — confirm on the site), then file a written complaint with your bank.

Key online resources to verify contact details: the business’s official domain (check site footer for corporate address), Google Business listing (shows phone and hours), and authoritative registries such as state business search or the Secretary of State website for corporate filings. If you want, tell me the exact TruFit brand or the city and I can provide targeted steps to find the verified customer-service telephone number for that entity.

How do I cancel my membership with TruFit?

Deactivate your account: You can log into your True Fit profile at any time and turn off the True Fit service. Delete your information: To delete your information, email [email protected] and request that your data be deleted.

How much does TruFit pay an hour?

TruFit Athletic Clubs salaries can vary greatly by role, ranging from $36,796 per year (or $18 per hour) for Administrative Assistant to $80,242 per year (or $39 per hour) for District Operations Manager. This is based on 80 salaries submitted on Glassdoor by TruFit Athletic Clubs employees as of August 2025.

How do I cancel my true gym membership?

All cancellations must be done via email and you must give 1 months notice. Please note – All memberships you will be required to give a minimum 1 months notice, which will mean one final payment will be taken.

How to cancel TRU?

To cancel your subscription, visit your ‘My Account’ page located in the dropdown menu of your profile. There will be a cancellation button. Click that button and you’re good to go. You will not be billed for the next billing cycle.

Can you bring a friend for free at TruFit?

Can we get a guest pass or a pass for a friend to come in and visit? ANSWER: You are welcome to bring a friend to class at any time! Our Guest policy for trying out the gym complimentary is for LOCAL RESIDENTS, Frist Time Guest, 18 years or older.

Who is the CEO of TruFit Athletic Clubs?

Joe Pritchard
Joe Pritchard is the Chief Executive Officer at Tru Fit based in Mission, Texas.