Trophy Ridge Customer Service — Expert Guide

Overview and what to expect

Trophy Ridge provides customer service for a broad line of archery accessories (sights, rests, quivers, stabilizers and peep devices). As an experienced archery technician, expect support to focus on model identification, troubleshooting, warranty eligibility and RMA (return merchandise authorization) logistics. In practice, responses from manufacturer-level support often arrive within 24–72 hours on business days; retail partners (Big-box sporting goods or pro shops) can vary and may take 3–7 days to escalate an issue.

When interacting with Trophy Ridge service, the most important facts to supply are: exact model name (printed on the product or box), serial number (if present), purchase date and proof-of-purchase (receipt or order number). These data points determine warranty coverage and speed the outcome: many manufacturers prioritize claims with clear receipts and photos showing the defect or damage.

Contact channels and hours

The primary contact method for product-specific technical support or warranty questions is the brand website (as of 2024): https://www.trophyridge.com — use the “Support” or “Contact Us” form to submit a structured request. Retailers such as Bass Pro Shops, Cabela’s or your local pro shop can also initiate warranty claims on your behalf if the purchase was made through them.

Phone and social channels vary by region and retailer; when you call a retailer, have your order number ready. For faster resolution, submit photos (JPG/PNG) and a short video (MP4) showing the issue — compress to under 10 MB if using an email/web form. Typical business hours for manufacturer support teams are Monday–Friday, 8:00–17:00 local time; weekend response is less reliable unless the retailer offers extended support.

Warranty, repairs and expected timelines

Warranty coverage for Trophy Ridge items commonly depends on the product category: sights and mechanical parts are often covered for defects in materials and workmanship, while wear items (rubber dampeners, pins, peep rings) may have limited or no warranty. Many archery accessory brands apply a 1–2 year limited warranty for functional components and a pro-rated or no-warranty policy on consumables. Always check the product manual or the online product page for the exact warranty period on your SKU.

Typical repair timelines: initial triage 24–72 hours, RMA approval 2–5 business days, inbound repair bench work 7–21 business days depending on parts availability, and return shipping 3–7 business days domestically. If a replacement is authorized, many brands send replacements within 3–10 business days once stock confirmation is complete. For faster service consider requesting a replacement rather than repair when allowed — a small fee may apply if outside warranty.

Troubleshooting common issues

Most customer service calls are about alignment, loose hardware, sight pin drift, peep slippage or arrow rest malfunctions. Before opening an RMA, perform a basic diagnostic: check torque values (sight mounting bolts commonly 25–40 in-lbs depending on bracket), confirm pins are seated, inspect for stripped threads or cracked housings, and confirm the issue persists under static bench conditions. Document each step with dated photos or a short video — this reduces back-and-forth and speeds claim approval.

For electrical or fiber-illuminated sights, try fresh batteries (CR2032 or AAA are common), check battery contacts for corrosion, and measure voltage with a multimeter (target: 3.0 V+ for CR2032). If the sight flickers only under vibration, add a drop of blue Loctite on mounting screws after torqueing to spec and re-test. These practical checks solve a high percentage of reported failures and are low-cost first steps before an RMA.

What to include when contacting customer service

• Model name/SKU and serial number (if applicable); location: underside of bracket or molded into housing.
• Purchase proof: retailer name, order number or a photo of the sales receipt (date and item line required).
• High-resolution photos (3–5) showing the problem and the full product, plus a short video (10–30 seconds) demonstrating the issue.
• Shipping address for returns, preferred contact phone, and whether you want repair or replacement (if offered).

Parts, typical prices and where to buy

Replacement and spare parts pricing for archery accessories is broad: peep sights and simple hardware typically cost $10–$40; arrow rests range from $30 for basic models to $120+ for high-end drop-away rests; full multi-pin sights commonly retail from $70 to $350 depending on features. If you must buy a replacement immediately (season-critical), authorized dealers and major online retailers (Amazon, Bass Pro, Cabela’s) stock parts; check the manufacturer’s site for exact SKU compatibility before purchasing to avoid returns.

When purchasing parts for a repair, keep packaging and all receipts for 30–90 days; many return policies require original packaging and proof of purchase. If a small part (screw, washer) is missing, customer service will often ship it free under warranty-friendly policies, but replacement of major components may require an RMA or proof of purchase fee.

Tips to speed resolution

Be concise and organized when you first contact support: one message with all requested materials avoids repetitive follow-ups. Label photos with file names that include date and issue (e.g., “2024-07-10_TR-Sight-Jitter.jpg”) and compress videos to under 10–15 MB while preserving clarity. If you need expedited service for a competition or hunting season, explicitly state dates and provide a phone number; in many cases customer service can prioritize urgent requests.

Finally, if the retailer sold the product, use the retailer’s return portal first for faster replacement; manufacturers handle complex repairs and warranty adjudication but retailers may offer faster immediate exchanges (often within 7–14 days) under their return policies. Maintaining a record of all communications, including case numbers and agent names, reduces ambiguity and gets you back on the range more quickly.

Is Trophy Ridge owned by bears?

Archery Sight Trophy Ridge Bought By Escalade (Bear) | Archery Talk Forum Trophy Ridge Archers.

How do I contact Trophy Ridge?

In the event an item requires warranty service, please contact Trophy Ridge’s customer service support at 1-800-694-9494.

How do I contact trophy games?

If you would like to exercise any of these rights or have any queries regarding them, please contact: [email protected].

What is the warranty on Trophy Ridge sights?

Limited Lifetime Warranty
Trophy Ridge provides a Limited Lifetime Warranty on its products. All products are covered against breakage due to defects in materials, and workmanship from the date of purchase. Abuse or alteration of the products void the warranty.

What bow has a lifetime warranty?

Mathews bows are manufactured in the United States with high quality materials by expert craftsmen. We build our bows to last a lifetime, and we offer a warranty that supports this. To be eligible for the Mathews Limited Lifetime Warranty you must: Register your Bow within three (3) months of purchase.

How to contact bear archery?

You can reach us at 800.694-9494 or [email protected].