Trojan customer service number — complete guide to contacting the right support

Which “Trojan” do you need to reach?

“Trojan” can refer to distinct brands and companies: Trojan brand condoms (consumer healthcare, owned by Church & Dwight) and Trojan Battery Company (deep‑cycle batteries for renewable energy, golf cars, marine, and industrial use). Each has different customer‑service routes, documentation requirements, and authorized dealer networks. Before searching for a single phone number, identify which product line you own so you call the right team and avoid delays.

Both brands publish official contact details and dealer locators on their corporate sites (Trojan condoms: trojanbrand.com; Trojan Battery: trojanbattery.com). Using the brand website is the fastest way to find up‑to‑date toll‑free numbers, service centers, dealer locators, product recall notices, and warranty claim forms.

Contacting Trojan (condoms) customer service

Trojan condoms are part of Church & Dwight’s consumer portfolio. For product questions, package codes, lot numbers or adverse event reports, start at the brand site trojanbrand.com where you can locate FAQ pages and safety information. Church & Dwight’s corporate customer‑service and consumer relations functions typically handle product inquiries, returns and safety reporting; their corporate address is 500 Charles Ewing Blvd, Ewing, NJ 08628, and the corporate website is churchdwight.com for corporate policies and regulatory notices.

When you do contact consumer relations about a condom (or lubricant) issue, be ready to provide exact lot number and expiration date printed on the foil or box, place and date of purchase, retailer name, and photographs of the packaging/defect. Typical manufacturer practice: condoms are not refundable for opened packs but defective product may qualify for replacement or investigation. For sexual‑health questions, the CDC reports male condoms are about 98% effective with perfect use and roughly 85% effective with typical use at preventing pregnancy — use these figures when asking about product performance or labeling accuracy.

Contacting Trojan Battery Company customer service

Trojan Battery Company manufactures deep‑cycle flooded and sealed lead‑acid batteries used in solar systems, golf cars, and industrial equipment. Their primary website, trojanbattery.com, has a dealer locator, technical resources, battery spec sheets, and warranty pages. Typical product families include 2V, 6V (GC2), and 12V batteries—capacity ranges commonly run from 100 Ah to 400 Ah depending on model. Retail price ranges (typical, US market 2023–2024) are: 6V GC2 deep‑cycle flooded $160–$350 each, 12V sealed AGM or gel $300–$700 each, with commercial industrial banks costing $1,500+ depending on configuration.

Before calling customer service, record the battery model number, serial number, date and place of purchase, voltage and amp‑hour rating, and any maintenance logs (water top‑up dates for flooded cells). Useful diagnostic values to report: resting voltage (a fully charged 12V battery should read about 12.6–12.8 V), charge voltage during bulk charge (14.4–14.8 V typical for 12V flooded banks), and specific gravity readings if you have a hydrometer (1.260–1.280 typical for fully charged flooded cells). Warranty terms vary by model—warranty periods commonly fall between 18 months and 60 months—so have your proof of purchase available for warranty adjudication.

What to prepare before you call (checklist)

• Exact product identifiers: model number, serial number, lot code (condoms) or battery group/part number (batteries).
• Proof of purchase: receipt, invoice or dealer invoice with date and price (warranty eligibility often tied to purchase date).
• Operational data: symptoms, measurements (voltage, specific gravity), environment (indoor/outdoor, temperature), and any error codes from connected equipment.
• Photos: clear images of packaging, label, product condition, terminal corrosion or physical damage—these accelerate triage.

How official numbers and channels are typically structured

Major consumer brands use multiple contact channels: toll‑free numbers, email/web forms, live chat, and authorized dealer networks. For example, condom and consumer product questions may be routed through a corporate consumer‑relations line and require escalation for safety or regulatory reporting; battery issues often go through a certified‑dealer or technical support hotline that can authorize on‑site testing or warranty returns.

If you cannot find a single phone number, use the official site’s “Contact Us” or “Support” pages. Look for structured options: “Technical Support,” “Warranty Claims,” and “Safety Reporting.” Many companies also publish business hours (typical support windows: Monday–Friday 8:00–17:00 local time) and expected response times (email 24–72 hours; phone immediate during business hours).

Verifying numbers and avoiding scams

• Only use numbers and addresses listed on the official brand site (trojanbrand.com for condoms, trojanbattery.com for batteries) or on the parent company page (churchdwight.com). Do not rely on unsolicited emails or search‑ad numbers without cross‑checking the site.
• Never prepay through wire transfer or cryptocurrency for a warranty repair or replacement until you confirm an authorized service center and written authorization number from corporate support; legitimate warranty repairs almost always route through authorized dealers or require RMA (return merchandise authorization) numbers.

Final practical tips and escalation path

When you reach a support agent, ask for the agent’s name, a case/reference number, and the expected next steps and timelines. If you hit resistance or a questionable charge, escalate to a supervisor, request the warranty policy in writing, and if necessary file a complaint with the retailer or, for consumer safety issues, report to the appropriate regulatory authority (for condoms: FDA/consumer protection; for batteries: CPSC or your local consumer protection agency for safety recalls).

Using the official websites (trojanbrand.com and trojanbattery.com) plus the preparedness checklist above will cut resolution time. Keep records of all correspondence, and if a replacement or repair is issued, retain photos and the RMA confirmation for at least the length of the warranty period (often 18–60 months for batteries, and shorter manufacturer retention for consumer health products).