TotalAdblock Customer Service — An Expert, Practical Guide

Where to find official support channels

TotalAdblock support is typically accessed through the product’s official channels: the publisher’s website, the browser extension listing (Chrome Web Store, Firefox Add‑ons), and an in‑app or account portal. For most users the fastest route is the product page or the “Support” / “Help” link inside the extension UI, which points to a knowledge base, ticket form, or a direct support email. If you purchased a subscription through a platform (Google Play, Apple App Store, Chrome Web Store) you will also have billing and refund options on that platform.

Typical response times for consumer support teams range from 24 to 72 hours on business days; many vendors post a target SLA for paid tiers (for example, <72 hours for standard support and 24 hours for priority subscribers). Phone support is uncommon for consumer ad‑blocking extensions but is sometimes offered to enterprise customers or via paid “priority support” add‑ons. Always verify links and contact addresses from the extension listing to avoid phishing.

What to prepare before contacting support

Good support requests save time and produce faster resolutions. Before opening a ticket, collect the exact software and environment details: TotalAdblock version, browser name and version (for example Chrome 121.0.6168.x, Firefox 124.0), operating system and build (Windows 10/11 22H2, macOS 13.4), and whether you are on desktop or mobile. Note the date/time (with timezone) the issue occurred and the last successful behavior — i.e., “Filters updated successfully on 2025‑06‑09 at 13:02 UTC; stopped blocking ads on 2025‑08‑12.”

Support teams also need reproducible steps and evidence. Try to reproduce the problem on a clean profile or in Incognito/Private mode with other extensions disabled; gather screenshots, a short screen recording, and relevant console/network logs (F12 → Console/Network in desktop browsers). If the issue involves billing, include your order ID, transaction date, last 4 digits of the payment card used or the platform receipt ID (Google Play / Apple order number).

• Information to include in a support request (pack this into one message): Extension version; Browser + exact version; OS and build; Reproduction steps; Exact time and timezone; Screenshot(s) and/or HAR or network snapshot; Order/transaction ID for billing; Email used for purchase; Any recent configuration changes (new extensions, VPN, host file edits).

Troubleshooting common issues — practical fixes

Many support requests fall into a few repeatable categories: extension not active, filters not updating, sites broken after blocking, or anti‑adblock bypasses. Start with the basics: ensure the extension is enabled, check that it’s allowed in Incognito if testing there, update to the latest version (extension page usually shows the current version and last updated date), and clear the browser cache. If filters aren’t updating, force a manual update in the extension UI and check for network errors.

For sites that render incorrectly or whose functionality breaks, use the extension’s whitelist/allowlist for that domain, or create a custom element‑hiding rule rather than disabling all blocking. If performance is the issue (CPU spikes, high memory), check active filter lists — running 50+ lists and many cosmetic rules increases CPU and memory usage. Disabling nonessential lists (stick to core lists like EasyList/EasyPrivacy) often restores responsiveness.

• Quick troubleshooting checklist: 1) Confirm extension version and browser version; 2) Disable other extensions to rule out conflicts; 3) Test in a clean profile or private window; 4) Manually update filter lists; 5) Collect console/network logs and screenshots; 6) Provide transaction/order ID for billing queries.

Billing, refunds, cancellations and pricing expectations

Subscription models for ad‑blocking tools vary: many vendors offer monthly (~$1.99–$4.99/mo) and annual (~$19.99–$49.99/yr) plans; some provide lifetime licenses or one‑time fees. If you purchased via a browser store or mobile store, cancellation and refunds are often handled by that store and are subject to their refund windows (Google/Apple typically offer in‑app receipts and refund portals). If you purchased directly from a vendor, check the account portal for a “Billing” or “Subscription” tab to cancel or change plans.

Common vendor refund policies are 14–30 days for a full refund on direct purchases; anything outside that window is usually handled case‑by‑case. When requesting a refund, include your order ID, purchase date, reason, and any troubleshooting steps you attempted — vendors resolve these fastest when provided with evidence of the problem and a clear request (refund, downgrade, or technical fix).

Enterprise deployments, SLAs and developer support

Organizations deploying ad‑blocking across many endpoints should request enterprise documentation and packaging (MSI, PKG, or a GPO/MDM configuration profile). Enterprise offerings typically include volume licensing, SSO integration, per‑seat pricing, and an SLA (example SLA tiers: 24×7 priority with 2‑hour response, or business‑hours standard with a 24‑48 hour response). Ask for a copy of the DPA (Data Processing Agreement) and an exportable configuration format for centralized management.

For developers and IT admins: request a silent install package, an update manifest, and a clear versioning policy (major/minor/patch, backward compatibility guarantees). For troubleshooting in enterprise contexts collect machine IDs, management system logs, and ensure the extension ID is the same across installs (extension ID for Chrome is stable and useful for GPO targeting).

Privacy, logs and data deletion requests

Support staff may legitimately ask for diagnostic logs (timestamps, filter update logs, rule matches) but should not require passwords or full payment details. Minimal data typically required: order ID, anonymized logs showing requests/filters, browser version and IP/date/time. For GDPR/CCPA requests, ask the vendor for a “subject access request” procedure; responsible vendors provide a form or an email channel for data access and deletion requests and typically respond within 30 days.

If you need to remove personal data, specify the account email, order ID, and desired action (export data / delete account). Record the vendor’s confirmation number or ticket ID for your records. If the vendor is unresponsive to legitimate data requests for more than the legally mandated period, contact your regional data protection authority with the vendor’s ticket history included.

Sample support message (copy, edit, paste)

Subject: TotalAdblock — Extension not updating filters / Order #12345 (replace with your ID)

Message: Hello, I’m running TotalAdblock extension v3.4.1 on Chrome 121.0.6168.2 (Windows 10 22H2). Since 2025‑08‑12 09:30 UTC filters stopped updating and ads now appear on example.com. I tested in Incognito with other extensions disabled and reproduced the issue. I’ve attached a screenshot and a HAR file. Order ID: 98765‑AB (purchased 2025‑03‑10). Please advise next steps or issue a refund if this cannot be resolved. Thanks, [Your name] [Contact email]