Total Adblock customer service phone number — complete practical guide

Executive overview

Total Adblock is a consumer-facing ad blocking product distributed primarily through mobile app stores and direct download sites. Unlike large software vendors, many small app developers — including ad blockers — do not publish a direct customer service telephone number. Instead they route support through in-app help, a support portal, or email so they can log and triage issues, collect diagnostics, and protect user privacy.

This guide explains how to locate an official phone number if one exists, alternative verified contact channels, how to escalate billing disputes to the platform (Apple/Google), and exact practical steps you can take immediately if you need a refund, cancellation, or technical help. Follow the verification steps below before calling any number you find online to avoid scams and unauthorized charges.

Where to look first for an official phone number

Always start with the official distribution channel. On iOS, tap the app page in the App Store and view “Developer Website” and the support link — Apple requires a developer email or URL on that page. On Android, open the Google Play Store listing, scroll to “Developer contact,” and you’ll typically see an email and sometimes a website or phone number. If a phone number is published there, treat it as the primary candidate for calling.

If the store page does not list a phone number, check the app itself: go to Settings → About → Support or Help within the app. Many apps put a support email, a link to a knowledge base, or an in-app “Contact Us” form that ties into a ticketing system. Also check the product’s official website (look for pages titled “Contact,” “Support,” or “Legal”). Be cautious about any phone number found on third-party review sites or social media — those are frequently outdated or fraudulent.

Billing, refunds and platform phone support

If you purchased a premium subscription through Apple or Google, the platform typically controls refunds and can be faster and more secure to contact than the app developer. For purchases billed by Apple, contact Apple Support (general multi-region number for the United States: 1‑800‑275‑2273) or visit support.apple.com for secure case submission. Apple’s receipt emails list an Order ID and a link to report a problem — keep that Order ID when you call or file a request.

For Google Play purchases, open the Play Store → Account → Order history, find the purchase and tap “Report a problem” or “Request a refund.” Google Play also provides an online help form at support.google.com/googleplay. Note the self-service refund window: Google Play allows many purchases to be refunded automatically within 48 hours through the Play Store UI; after that, refunds require a manual review by Google or the developer. Keep your Transaction ID and the date/time of purchase when escalating.

Troubleshooting common issues (technical and account-related)

When you contact support — either developer support or platform support — collect these items first: app version, operating system version, device model, a clear description of the issue, and reproduction steps. For a blocking problem include a test URL that reproduces the unwanted ad or behavior, and a screenshot showing the ad and the app settings. Technical logs or a screen recording are highly valuable; many developers will request those to diagnose filter rules or conflicts with browser extensions.

Common categories of support requests are: subscription not activating after purchase, unexpected billing or duplicate charges, app crashes after an OS upgrade, and filter lists failing to block specific content. In many cases the fastest resolution is either a simple settings change (e.g., re-enable VPN-based blocking, re-import filter lists) or a reinstallation and re-login to force license revalidation. If the developer asks you to toggle a debug switch, follow their instructions exactly and provide diagnostic output as requested.

Checklist to verify any phone number you find

• Confirm the number appears on the official app store page or the developer’s verified website (not only on a forum). Cross-check the domain via WHOIS if necessary; official domains typically match the developer name.
• Search for the number plus the company name in multiple sources: App Store, Google Play, LinkedIn company profile, and the developer’s privacy policy. If multiple unrelated websites show the same number, treat it as suspect and verify by calling with minimal personal data first.
• When you call, never provide full payment details over an unsolicited call. Ask for a ticket number and written confirmation (email) of any agreed refund or cancellation; legitimate customer service teams will supply one.

Escalation paths and legal/chargeback options

If you cannot reach a developer or the issue is not resolved within the developer’s stated timeline (typical response SLA is 24–72 hours for small developers), escalate to the platform (Apple/Google) for billing disputes. If those avenues fail and you have a bank or card transaction, you have the option to open a dispute with your card issuer; most issuers require that you first attempt to resolve the problem with the merchant and the platform and will ask for dates, order IDs, and correspondence.

As a last resort for fraudulent or deceptive practices, record the timelines and evidence and file a complaint with your country’s consumer protection agency. For the U.S., that could be the Federal Trade Commission (ftc.gov); for the EU, use the European Consumer Centre network. Provide transaction receipts, screenshots, any email correspondence, and the developer contact information you used — these documents materially speed resolution.

Practical scripts and next steps — what to say and attach

• Phone script: “Hello, my name is [Your Name]. I purchased Total Adblock on [date] from [Apple / Google / website]. My Order/Transaction ID is [ID]. The subscription has not activated (or duplicate charge). I would like a refund or reactivation. Please provide a ticket number and an email confirmation of the action.”
• Email/support ticket template: include app version, device model, OS version, the exact wording of the charge on your bank statement, the Order/Transaction ID, screenshots, and a short list of troubleshooting you already performed (reinstall, reboot, logout/login). Request a timeline for resolution (e.g., response within 48–72 hours) and ask for written confirmation of any refund or cancellation.

Final practical tip: always retain screenshots of receipts and the app store page at the time of purchase. A clear, documented trail (receipt, message thread, ticket number) accelerates refunds and dispute resolution and reduces the need for phone interaction. If you want, share the App Store / Play Store link or a screenshot and I can walk you step‑by‑step through the next actions to take based on exactly what appears there.