Total Adblock — how to find and use the official customer service number

Overview and why an accurate customer service number matters

Total Adblock (or any ad‑blocking product sold as an app or browser extension) is normally distributed through third‑party app stores and browser extension galleries. That distribution model means the “official” support phone number or direct line varies by publisher, country and platform: the developer may provide a local phone number, a global toll‑free line, or only email/ticket support. Using a verified contact reduces the risk of scams, incorrect refunds or leaking account data to impostors.

Before attempting contact, confirm the publisher identity (developer name, official website, and listing source). Many support mistakes arise when users copy a number from a forum or third‑party blog rather than the app store listing or the app’s About/Support section. This guide shows reliable, verifiable ways to locate the correct contact, alternatives if a phone line doesn’t exist, and the exact preparation that speeds resolution.

How to locate the official customer service number

The fastest, most reliable sources for an official phone number are the vendor channels tied to the product: the Google Play or Apple App Store listing for the app, the Chrome/Firefox extension store page, and the developer’s official website. On Google Play and the App Store the developer contact is required and appears as “Developer contact” or a “Support” link; follow that link to a verified email, support page and — if provided — a phone number. For browser extensions, open the extension page in the store and click the “Support” or “Website” link.

If the app or extension lists a company domain rather than a phone number, use that domain to find a contact page (for example, example.com/support). Validate the domain and ownership by checking WHOIS (whois.icann.org) or by viewing the site’s SSL certificate in your browser (click the lock icon in the address bar) to confirm it’s registered to the named company. A legitimate company will usually publish a support phone or a country‑specific phone tree on its main contact page.

Alternative contact channels when no phone number exists

Not every developer offers phone support — many provide prioritized ticket systems, email, or social media. If there is no phone number on the official pages, use the store’s in‑app support links or the developer’s ticket portal. App store dispute mechanisms and payment processors can be faster for billing and refund issues than waiting for email replies.

• Primary channels to check: official app store “Developer contact” link, the app’s “Help” or “About” screen, the developer website contact page, and verified social channels (Twitter/X, LinkedIn, Facebook). For billing disputes, check Google Play (support.google.com/googleplay) and Apple (reportaproblem.apple.com) refund pages first.
• If you purchased via a third‑party marketplace (e.g., Amazon, a browser add‑on store), open a support ticket there; for credit card/bank charges, open a dispute with your issuer after you’ve exhausted developer channels and retained time‑stamped evidence.

What to prepare before you call or open a ticket

Preparing detailed information before you contact support shortens resolution time. Have the purchase receipt or invoice, the app version and build number (found in the app’s About or Settings), the device model and OS version (e.g., Android 13 on Pixel 6 or iOS 17 on iPhone 13), and precise timestamps of any errors. If the issue is billing, include the payment method (last four digits of the card, PayPal transaction ID) and the charge date and amount.

• Diagnostic checklist: screenshot(s) of the error, a short step‑by‑step reproduction sequence, and log output if relevant. For browser issues, capture Developer Tools > Network logs and console output (open DevTools, select Network, check “Preserve log”, reproduce and save the HAR). For mobile, record app crash IDs or use platform diagnostics (Android: adb logcat; iOS: export logs via Xcode or the device analytics settings).
• Account details to have ready: the email address used for purchase, subscription ID or order number, and the device IP/time zone. Also note whether you installed through an aggregator or received the app bundled with other software — that changes who handles refunds.

Subscription, cancellation and refund practicalities

If you subscribed through Google Play or the Apple App Store, cancellation and refund are usually managed through those stores’ subscription managers. Google Play offers a self‑service refund in many cases within the first 48 hours; Apple handles refunds via reportaproblem.apple.com where you select the purchase and request a refund. Keep in mind platform policies vary by country — the EU and UK have different consumer protections than the U.S.

When a subscription was purchased directly from the developer’s website, request cancellation and refund via the developer’s billing portal or support email. If the developer is unresponsive, document all contact attempts and escalate to your payment provider for a chargeback or dispute; banks typically require evidence such as receipts and correspondence timestamps to process disputes. Expect a processing time of roughly 5–30 business days for chargebacks depending on issuer and jurisdiction.

Troubleshooting common problems before contacting support

Many issues labeled “support” are solved by simple local steps: ensure the adblock extension is up to date, whitelist critical websites, clear browser cache and restart the browser, or toggle the extension off/on. For mobile apps, clear app cache, force‑quit and relaunch, or reinstall. Take note of whether the problem occurs across multiple networks (Wi‑Fi and cellular) and devices — that helps isolate whether it is a server, account or local device issue.

If the problem persists, collect the diagnostic artifacts mentioned earlier and create a concise ticket: subject line with product name + brief issue (e.g., “Total Adblock — subscription not recognized on Pixel 6”), bullet list of reproduction steps, and attached screenshots or logs. Good tickets reduce back‑and‑forth and typically produce a response with actionable troubleshooting within 24–72 hours from a staffed support team.

Escalation and verifying legitimacy to avoid scams

Always verify any phone number or email by cross‑referencing the app store listing and the developer’s official domain. Do not divulge full payment card numbers, one‑time passwords, or system admin credentials to phone agents. If you receive an unsolicited call claiming to be support, end the call and call back using the number listed on the app or website you verified.

If a developer is unresponsive and the charge is material, file a formal dispute with your payment provider and, if appropriate, a complaint with your local consumer protection agency. Keep records: order numbers, timestamps, messages and screenshots. That documentation is decisive for chargeback investigations and for app store mediation when a developer fails to honor refunds or service guarantees.

How much does total AdBlock cost per year?

Total Adblock Premium costs $1.59/mo (billed annually) and renews at $8.25/mo (billed annually) after the first year. It also comes with Total AV antivirus, so you’ll receive comprehensive protection against cyberthreats with just one subscription.

How to get money back from Total AdBlock?

For monthly subscriptions, you must cancel your subscription within the first 14 days of a pay cycle. For the yearly subscription, Total Adblock money-back guarantee can only be availed within the first 30 days of being charged.

How do I contact AdBlock customer service?

1. Every week we receive hundreds of refund requests for ad blockers not made by us. Before contacting us:
2. Email your receipt or a screenshot of the charge as it appears on your billing statement to: 📧 [email protected].
3. If you used a different payment method, email us at [email protected]. Be sure to include:

How to phone AdBlock?

How can I block ads on my mobile device?

1. Tap Get to download the AdBlock app.
2. Once the app is downloaded, open it and tap First: Enable AdBlock!
3. Tap Next.
4. Confirm Content Blockers are enabled by going to Settings > Safari > Extensions.
5. Make sure all three AdBlock content blockers are set to on (green)

How do I cancel my total AdBlock subscription?

For this, you can try to login to your account via https://my.totaladblock.com/ and from there check your account subscription either via the account settings or via the subscription settings and in the event that you will encounter an issue with regards to the cancellation then you can reach out to the support team at …

How do I stop AdBlock from charging me?

On the subscription management page you can see your renewal date or cancel your subscription. The subscription management page can only be accessed using a desktop browser.