Tops Customer Service Hours Today — Complete Professional Guide

Overview and why exact hours matter

Customer service hours for Tops (Tops Friendly Markets and affiliated Tops locations) are not uniform across a chain of hundreds of stores in New York, Pennsylvania, and the northeastern U.S. Each individual store sets floor hours for in-store service desks, pharmacies, fuel centers, and corporate customer support lines. For shoppers and partners this means “hours today” is a specific, per-location fact you should verify before a visit.

Most shoppers assume grocery stores follow a standard daily schedule, but differences of several hours are common — for example, pharmacies often open later and close earlier than the store, and fuel centers sometimes operate 24/7 while the main store does not. The single authoritative source for current hours is the store’s listing on the official site (https://www.topsmarkets.com/) or the store’s listing on Google Maps, Apple Maps and the Tops mobile app where available.

How to check Tops customer service hours today (step-by-step)

Follow a prioritized checklist to get an accurate, up-to-the-minute answer. Start with the official store locator at https://www.topsmarkets.com/store-locator — enter the ZIP code, city or store number to see the specific location page. The store page returns address, phone, and separate hours for the main store, pharmacy, and services like online pickup.

If the website is ambiguous or you need confirmation for same‑day changes (snowstorms, staffing, inventory shortages), call the store directly using the phone number on the store page or the Google Maps listing. When calling, ask explicitly for “customer service desk hours today,” “pharmacy hours,” and “pickup/curbside cutoff time” to avoid assuming the default store hours apply to all services.

• Quick checks to run: 1) Open the Tops store locator (topsmarkets.com), 2) Check the Google Maps “Hours” & “Popular times” graphs (these show busyness by hour and reported closures), 3) Call the store number shown to confirm in real time.
• When using delivery/click & collect: check cut-off windows. Example: third-party delivery (Instacart, Shipt) commonly shows fulfillment windows of 1–4 hours; Tops pickup orders typically have a same-day cutoff (often 1–3 hours before your selected pickup slot) — confirm on the checkout page in the Tops app or website.

Pharmacy, fuel center and specialized department hours

Pharmacy hours frequently differ from the general store schedule. Typical pharmacy schedules in regional grocery chains: weekdays 9:00–7:00, Saturdays 9:00–5:00, Sundays 10:00–4:00 — but these are only examples. For Tops, the store’s pharmacy block on the store’s detail page lists exact open/close times and holiday closures. If you need vaccinations, refills, or controlled-medication pickups, call the pharmacy number printed on the store page to confirm same-day availability and refill processing time.

Fuel center hours are another common exception. Some Tops fuel stations operate 24 hours, some close at 10:00 PM, and some remain closed on major holidays. For businesses relying on consistent fueling (delivery fleets, contractors), extract the fuel center hours specifically from the store page or the fuel island signage phone number; do not assume parity with the grocery’s customer service desk.

Holiday schedules, emergency changes and what to expect

Holidays are the most frequent cause of temporary hour changes. Standard industry practice (and common at Tops locations) is: CLOSED on Christmas Day (December 25), limited hours on Thanksgiving Day (often 7:00 AM–5:00 PM or a holiday-specific schedule), and reduced hours on New Year’s Eve (commonly closing between 6:00–10:00 PM). But patterns differ store-to-store; some urban locations have extended holiday hours, and many suburban locations shorten them.

For emergency changes — weather, power outages, or public-safety directives — use three channels: the Tops store web page (which is typically updated first), the store’s Google Maps “temporarily closed” flag if applied, and the store phone line. If you rely on a prescription or an online pickup scheduled for a holiday, call 24–48 hours in advance to confirm contingency options such as transfer to another nearby store (pharmacies often allow transfer same-day as an emergency in many chains).

• Holiday quick rules: 1) Check the store page 72 hours before the holiday, 2) Confirm pharmacy refill deadlines (ask for an emergency supply if travel/closure is expected), 3) For scheduled pickups, verify the cut-off window 24 hours before your slot.

Contact info, sample lookup process and practical tips

Primary official resource: https://www.topsmarkets.com/ — use the “Store Locator” link at the top. When you pull a store page the most useful fields are: full street address (for GPS), store phone, and distinct lines for “Store Hours,” “Pharmacy Hours,” and “Pickup Hours.” Save the phone number to your contacts immediately for the store you frequent to avoid re-searching.

Example listing (illustration only — check live): Tops Friendly Markets (Sample) — 123 Main St, Buffalo, NY 14202 — Phone: (716) 555-0199 — Store hours today: 7:00 AM–10:00 PM — Pharmacy: 9:00 AM–6:00 PM — Pickup window: 10:00 AM–8:00 PM. This example demonstrates the typical structure of a store page: separate, clearly labeled hours for each service. Always treat the example as a format template and verify the actual numbers on the store’s live page.

What are the hours for Tops customer service?

If you have a comment for your order, special gift card order, or special pick up / mailing request, please contact our Consumer Affairs Dept. at 1-800-522-2522 Opt 3. Mon-Fri 8AM-8PM, Saturday-Sunday 9AM-3PM to confirm your order can be processed to meet your needs.

Does Tops pay time and a half?

Time and a half. Expect to work every holiday, too. Double time. If you have to work on a holiday don’t worry you get paid time and a half.

Who bought out Tops?

The stores will now be owned and overseen by Northeast Grocery, with current President and CEO of Price Chopper/Market 32 managing the merger & Tops Friendly Markets CEO Frank Curci taking over in February 2022. The FTC required the combined company to divest from 12 of the combined companies’ stores.

What day is senior day at Tops Market?

🎉 Seniors 60+ save 6% today and every first Tuesday of the month.

How to save money at Tops?

As a TOPS BonusPlus® Member, you can take advantage of many different types of savings and discounts such as BONUS BUYS, Pre-Priced Discounts, Double Coupons (see store for details) Buy One Get One Free (BOGO) offers, and Cut Out the Clip eCoupons.

How long does Tops take to deliver?

Shipping & Delivery: Orders normally ship within 7-10 business days from the date of order placement. Delivery is normally by standard freight, UPS, USPS, or FEDEX depending on the weight of your order and/or the shipping destination.