Tops Customer Service Hours — Complete Practical Guide

Contents

1 Tops Customer Service Hours — Complete Practical Guide

Overview: how Tops customer service hours are structured

Tops Friendly Markets operates a combination of store-level customer service desks, corporate customer relations, and third-party fulfillment services (delivery/pickup) that each have their own hours. Store-level service desks follow the individual store’s posted hours; corporate customer relations (online forms and corporate phone lines) generally operate set weekday business hours. Because Tops is a regional chain across New York, Pennsylvania, and Vermont, store hours vary by location, format (traditional supermarket, food-only store, or fuel center), and local regulations.

For planning purposes, expect in-store customer service desks at many Tops locations to be available roughly 6:00 AM–11:00 PM in larger supermarket formats, with smaller stores and pharmacies operating shorter shifts (for example, pharmacy counters commonly open around 9:00 AM and close between 7:00 PM and 9:00 PM). These are typical patterns—always confirm hours for your specific store before visiting, especially on holidays or during public-health-driven schedule changes.

How to check exact hours (step-by-step)

The single most reliable source for exact customer service hours is the Tops store locator on the official website. The store page will show posted hours for the store’s main operations and often separate hours for pharmacy, bakery, deli, and customer service desk. Third-party platforms (Google Maps, Apple Maps, Yelp) also display hours but can lag behind changes made for holidays or emergencies.

Use the official store locator: go to https://www.topsmarkets.com → “Locations” → enter your ZIP code. The store detail page shows phone number, address, and section-specific hours (e.g., pharmacy, fuel, deli).

Call the store phone number listed on the store page or Google listing. Store phones are the fastest way to verify same-day changes; typical phone-hold times are under 5 minutes during non-peak hours and longer (10–20 minutes) on holidays.

Check the pharmacy hours on the same store page before bringing prescriptions—pharmacy hours often differ from the supermarket floor (e.g., pharmacy 9:00 AM–8:00 PM while grocery floor is 6:00 AM–11:00 PM).

For delivery or pickup, verify partner cutoffs: Tops partners with services (Instacart, Shipt, or Tops’ own pickup service). Delivery windows, fees, and cutoff times are shown in the checkout step; typical same‑day cutoff windows are 1:00 PM–3:00 PM for evening delivery slots.

Typical schedules, holiday policies, and exceptions

Tops historically adjusted schedules during periods of high demand or public health concerns. For example, during the COVID-19 pandemic (2020–2021) many Tops locations instituted “senior hours” from 6:00 AM–7:00 AM for customers 60+—a model some stores retained for targeted senior or vulnerable-customer windows. Holiday hours commonly differ: Thanksgiving often has shorter hours (typical range 6:00 AM–6:00 PM), Christmas Eve tends to be shortened (e.g., 6:00 AM–6:00 PM), and many stores are closed on Christmas Day. Always confirm holiday schedules at least 48 hours ahead.

Different departments within a single Tops store can have different opening and closing times. Fuel centers and some convenience-style Tops locations may be open 24 hours or until midnight, whereas in-store services (pharmacy, bakery, customer service) will follow posted department hours. If you need a service with stricter time constraints (prescription pickup, price adjustments, returns), plan to arrive at least 60–90 minutes before store closing to ensure staff can complete transactions that require manager approval.

Contacting customer service, refunds, and escalation

Begin with the in-store customer service desk for immediate assistance: returns, coupons, receipts, and manager reviews are handled there. When the issue cannot be resolved in-store, escalate to Tops’ corporate customer relations via the website contact form at https://www.topsmarkets.com/contact or by using the “Feedback” link on the specific store page. Corporate responses typically arrive within 24–72 business hours; complex claims (e.g., product liability, food-safety incidents) may take 7–14 business days for investigation.

When contacting customer service, have these items ready to speed resolution: store name and address, date/time of transaction, receipt or order number, SKU or product name, photographs of damaged goods, and your preferred resolution (refund, replacement, credit). If you need faster escalation, use social media channels (Twitter/X or Facebook direct message) to flag the issue—public posts often prompt a faster corporate response within 24 hours.

Delivery, pickup fees, and practical timing tips

Pickup is often free but requires a minimum order (commonly $25–$35). Same-day delivery fees typically range from $4.99–$9.99 per order; subscription options (e.g., a monthly or annual “delivery pass”) may be available through partners—an example price point would be $99/year for unlimited small-order delivery on some services, though exact offers change seasonally. Always review the checkout page for the current fee and any service minimums.

Practical timing tips: place grocery pickup orders at least 24 hours in advance for peak evening windows and two days in advance for holidays; for prescription transfers or pharmacy consultations, call the pharmacy directly—pharmacist consultation windows are subject to appointment availability and can take 15–30 minutes. If you rely on delivery for perishables, select earliest available delivery window and verify the driver’s ETA via the delivery app to reduce spoilage risk.