Tire Kingdom Customer Service

Overview and customer service philosophy

Tire Kingdom positions itself as a full-service tire and auto-care provider focused on speed, transparency, and safety. In a retail-service environment the most important metrics are turnaround time, first-time fix rate, and documented inspection practices. For most tire installs and basic services a professional shop target is 45–75 minutes per vehicle for tire mount-and-balance plus rotation, and 60–120 minutes for brake jobs or alignments; these are useful expectations to keep when you schedule an appointment.

Good customer service at Tire Kingdom emphasizes documented findings: itemized estimates, photographed damage or wear when relevant, and written warranties or coverage terms. When you interact with staff, request a printed or emailed estimate that lists parts, labor, taxes, and optional coverages (road hazard, TPMS service, disposal fees). That documentation is what will speed any later warranty or dispute resolution.

Scheduling, contact channels, and store locator

The primary public entry point is the official website, tirekingdom.com, which includes a store locator and online appointment scheduler. Use the store locator by entering your ZIP code or city to see hours, exact address, and the direct phone number for each location. Most locations accept online bookings for same-day or next-day service; during seasonal spikes (spring and fall) expect lead times of 1–5 business days for alignment bays or high-demand tire models.

When you call, confirm these four items: (1) exact price and whether taxes or disposal fees are included, (2) whether the quoted time is a guaranteed appointment window, (3) whether your vehicle’s Tire Pressure Monitoring System (TPMS) sensors are included in the service, and (4) any expected road-hazard or mounting fees. Ask for a confirmation number and the technician’s name when the appointment is scheduled.

• Primary channels: tirekingdom.com (store locator & booking), direct store phone (listed in locator), in-store service desk. Use the website first for addresses and precise hours.

Typical in-shop process and services offered

Tire Kingdom locations typically offer these core services: new tire sales and installation, flat repairs (plug/patch), wheel balancing, computerized wheel alignments, brake inspection and replacement, battery testing and replacement, oil changes, and TPMS service. The technician checklist should include a free visual brake inspection, measurement of remaining tire tread depth (32nds), and a road-test when appropriate. For alignments, expect technicians to record pre- and post-alignment caster/camber/toe numbers on your final report.

Operational details customers should watch for: modern balancing uses dynamic balancers and may include low-profile adhesive weights; ask if the quoted price includes weight materials. For TPMS work, confirm whether sensors will be re-programmed, replaced, or require an OEM part; sensor replacement costs vary widely ($40–$150 per sensor) depending on vehicle make and whether it’s aftermarket or OEM.

Pricing expectations, promotions, and what to verify

Nationwide retail price ranges for common items (2024–2025 market context): passenger all-season tires $80–$250 each, premium SUV/all-terrain $150–$350 each, wheel alignment $89–$149, front or rear brake pad replacement $99–$349 per axle, and standard oil changes $29–$79 depending on oil type. These are national ranges—your local store price can be lower or higher depending on brand, size, and regional taxes. Always request the full out-the-door price before work begins.

Promotions are common (rebates from manufacturers, seasonal discounts, buy-three-get-one-free tire offers); confirm whether a sale price requires mail-in or online rebate, and retain the original invoice and rebate forms. If you purchase a mounted tire package, ask whether mounting, balancing, valve stems, and disposal of old tires are included in the quoted package price or charged separately.

Warranties, road-hazard protection, and returns

Tire manufacturer warranties vary: some passenger tire treadwear warranties list mileage (30,000–80,000 miles) and pro-rated refunds; manufacturer defect coverage commonly extends for the life of the tire against manufacturing defects. Independent road-hazard or “no-questions” protection plans sold at point of purchase typically cost $20–$120 per tire and cover free replacement for punctures or sidewall damage for a specified period (commonly 12–48 months). Always get the written warranty certificate and register the tire if required.

When filing a warranty claim, keep the original sales receipt, the serial numbers from the tire sidewall, and any inspection reports. If a replaced tire is prorated, the retailer will calculate the credit based on remaining tread depth: credit = (original price – (original price * (used tread / original tread))). Ask the shop to show you the math so you understand the out-of-pocket replacement cost.

Escalation path, problem resolution, and practical tips

If a service or product issue arises, follow a clear escalation path: (1) return to the local store with your receipt and photos, (2) request to speak with the store manager, (3) if unresolved, submit the store’s corporate contact form (via tirekingdom.com/contact) including invoices and images, and (4) allow 48–72 hours for an initial corporate response. If corporate does not respond, escalate to state consumer protection or the Better Business Bureau with your documentation.

• Practical tips: keep the itemized receipt and tire sidewall serials; photograph the tire and DOT code before leaving the shop; ask for written descriptions of any complimentary services; request pre-/post-service alignment numbers; and confirm road-hazard coverage in writing if purchased.

Following these steps and insisting on written estimates and warranties will maximize your protection and reduce the time needed to resolve billing, workmanship, or product issues. When in doubt, use the online store locator and corporate contact resources on tirekingdom.com to obtain accurate, location-specific phone numbers, addresses, and hours of operation.

How do I contact Discount Tire customer service?

At Discount Tire, we know that every day we must earn the right to call you our customer. Thank you for allowing us to serve you and your community. Please contact our Customer Care hotline at (800) 385-3322 for any questions you may have.

Who owns Tire Kingdom now?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Tire Kingdom is currently owned and operated by Mavis Tire. In June 2023, Mavis Tire acquired Tire Kingdom from TBC Corporation. This acquisition included over 200 company-operated locations, primarily in Florida, as well as parts of the Southeast. Prior to the acquisition, Tire Kingdom was a subsidiary of TBC Corporation. 

AI responses may include mistakes. Learn moreTire Kingdom by MavisUnder TBC, the brand continued to grow until a 2015 realignment rebranded many out-of-state Tire Kingdom stores under the NTB name…MavisTBC Completes Divestiture of NTB and Tire Kingdom to MavisJun 7, 2023Tire Review Magazine(function(){
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How much for an alignment?

Expected wheel alignment costs

City	State	Expected price
Los Angeles	California	$120 to $165
Chicago	Illinois	$112 to $151
Dallas	Texas	$110 to $153
Orlando	Florida	$109 to $156

Are Tire Kingdom and big o tires the same company?

Big O Tires in North Dakota. The company was founded in 1962, when it split from OK Tires, it was headquartered in Englewood, Colorado. In 1996, it was acquired by TBC Corporation, which also owns Tire Kingdom and NTB. In 2006, TBC was acquired by Sumitomo Corporation of Americas.

Is Tire Kingdom corporate?

Tire Kingdom is a large American tire store chain located primarily in the southern part of the United States. In 2000, it became a subsidiary of TBC Corporation. 1972 in West Palm Beach, Florida, U.S.

Is Tire Kingdom still in business?

Today, Tire Kingdom is fully owned and operated by Mavis Tire, continuing to serve Florida drivers under the same trusted name and commitment to expert service. Tire Kingdom remains a leading tire and auto care provider in Florida and parts of the Southeast.