Ting Cell Phone Customer Service — Expert Guide

Overview: what to expect from Ting support

Ting is an MVNO with a customer-first reputation; support is routed through the carrier’s web portal and centralized contact center rather than dozens of retail stores. For the most current publisher-controlled information and account-specific contact links, use https://ting.com/support. This single hub contains account login, device compatibility checks, plan management, and the official “Start chat” and “Call us” links used for live help.

From a practical standpoint, expect most common issues (billing questions, plan changes, SIM replacements, porting) to be handled by first-line agents and resolved within 24–72 hours. More complex technical or provisioning problems — e.g., IMEI blacklists, number-port rejections, or network provisioning errors — typically escalate to a specialist team and can take 3–10 business days depending on carrier coordination.

How to contact Ting: channels and best times

Ting’s primary customer service channels are: the support portal at ting.com/support (chat and ticketing), phone support started from your account page, and email/ticketing via the portal. Because Ting is account-driven, phone numbers are often presented after you sign in so the agent can pull account-specific PINs and recent invoices; always log in before calling when possible to speed verification.

When timing your contact, prioritize chat or phone between 9:00–17:00 local time Monday–Friday for fastest specialist access; outside those windows chat can still be effective but resolution may stretch into the next business day. For urgent network outages or porting failures, call immediately and open a simultaneous chat or support ticket so there’s a written trail.

Prepare your account: exact data that speeds resolution

Before you start a chat or phone call, gather the identifiers agents will need to authenticate and diagnose your issue. Have your account email, account PIN (if you set one), last invoice amount and date, device IMEI (15 digits), ICCID (SIM number), and the last four digits of the payment card on file. That combination lets agents confirm service ownership and quickly lookup provisioning logs.

For number porting, obtain from your losing carrier: the account number, account PIN/PASSCODE for porting, exact billing name and address on file, and the last bill amount and date. If you cancel before porting, your number will be lost — never cancel the old service until the port completes. Typical mobile-to-mobile ports complete in under 24 hours; landline ports can take 7–30 days, so plan accordingly if you have overlapping services.

Checklist: exact items to have before contacting Ting

• Account email and password (or ability to access your Ting account via https://ting.com/login).
• Account PIN (if set) or last invoice amount and date for verification.
• Device IMEI (15-digit) and SIM ICCID — use Settings > About or the original SIM card sleeve.
• Payment card last 4 digits and billing ZIP code for billing disputes or refunds.
• If porting: losing-carrier account number, port PIN, exact account name and billing address.

Common issues and step-by-step remedies

Billing disputes: If you see an unexpected charge, open a support ticket and include the invoice number, exact charge amount, date/time, and the action you believe caused it (e.g., overage, international roaming, device purchase). Ting agents typically respond within 24 hours; if a refund is approved, the credit posts within 3–10 business days depending on your bank and card issuer.

Device compatibility and bring-your-own-device (BYOD): Use Ting’s IMEI checker at https://ting.com/bring-your-own-device (or the equivalent device checker in the support portal). If your IMEI shows as “not compatible,” request a detailed compatibility report from support — sometimes network provisioning (VoLTE, IMS settings) can be corrected by the specialist team in 24–72 hours.

Escalation, formal complaints, and documentation

If frontline support cannot resolve a service-impacting issue within the published SLA or the issue recurs after a fix, request escalation to a supervisory specialist or “executive review.” Keep a written record of every contact: date/time, agent name, ticket number, and the exact remediation promised. Escalations that involve number loss, persistent provisioning errors, or suspected billing violations should be documented and timestamped.

If escalation with Ting does not resolve the matter, you have two formal external remedies: file a complaint with the Federal Communications Commission at https://consumercomplaints.fcc.gov/ (for U.S. customers) or with your state consumer protection agency. Include your ticket numbers, copies of invoices, and logs of agent commitments. For charge reversals you can also open a dispute with your bank — note banks typically require documentation and give 60–120 days to adjudicate disputes.

Escalation steps: practical, ordered actions

• Step 1: Open a support ticket via https://ting.com/support and obtain the ticket ID.
• Step 2: Call or chat and ask for a supervisor; record agent name and promised SLA (time to next update).
• Step 3: If unresolved after the SLA, request an executive review in writing and prepare documentation (screenshots, invoices, IMEI logs).
• Step 4: File external complaint with the FCC or state agency, attaching your Ting ticket numbers and all correspondence.

Practical tips to get the fastest, cleanest resolution

Be concise and evidence-based: provide screenshots of error messages, a short timeline of events, and the exact remedy you want (refund, replacement SIM, unlock, port retry). Avoid emotional language; agents escalate faster when the case is clearly documented and the desired outcome is explicit.

Use simultaneous channels: start a chat to get a written ticket and also call to request supervisor attention. If you need a device replacement, ask for an RMA number and the exact return address and postage instructions — do not ship without explicit RMA and address to avoid refusal of credit. For warranty work, have the device purchase receipt and IMEI ready; many manufacturers require proof of purchase within their warranty window (typically 12–24 months).

How to get Ting phone service?

Switching to Ting Mobile is easy

1. Grab a phone. Bring your own phone or buy new from us.
2. Get a SIM. $1 shipped or included with new phones.
3. Activate a plan. Pay as you go or choose a data plan.

How much is Ting per month?

Plan comparison

Plan	Flex	Unlimited Pro
Cost Per Line	$10	$55
Talk and Text	Unlimited
Data Included	0	35 GB
Data Overage	$5/GB for the account	Top-up’s available or throttled data to 2G speeds

Is Ting Mobile a Chinese company?

Ting Mobile is an American mobile virtual network operator owned by Boost Mobile.

How do I contact Ting customer service?

For help with placing your Ting Internet order call us at 1-855-846-4626.

Why is my Ting service not working?

It typically means there is an issue with the fiber or ONT. Ensure that the power cord and fiber are connected and not loose.

What happened to Ting phone service?

In August 2020, most of Ting Mobile was sold to Dish Wireless. Today, Tucows continues to provide the enablement software for Ting Mobile (via Wavelo) and continues to operate Ting Internet independently.