Tiffin RV Customer Service — Complete Professional Guide

This guide explains how to interact with Tiffin Motorhomes customer service like a professional owner, service manager or dealer. It covers organizational structure, what information to provide, realistic cost and lead-time expectations, warranty and extended coverage options, escalation and recall procedures, and practical maintenance tips that reduce downtime and cost. The goal is to give you immediately actionable steps and numbers you can use the next time you need parts, repairs or an authorized service appointment.

Tiffin Motorhomes is headquartered in Red Bay, Alabama and has run customer and factory service operations for decades. This document assumes you will be dealing with either the factory service center, an authorized Tiffin dealer, or a national RV service network and explains how those interactions differ and how to reduce friction in each case.

How Tiffin’s Customer Service Is Structured

Tiffin’s customer support is typically divided into three primary channels: factory service (Red Bay), authorized dealers/service centers, and the parts department. Factory service handles warranty work, structural repairs and complex coach integration issues; dealers and independent service centers handle routine maintenance, appliance repair, and warranty-authorized work on behalf of the factory.

The parts department is a separate function focused on supplying OEM components. For many items — cabinetry, slide mechanisms, coach wiring harnesses — OEM lead times range from 3 to 21 days depending on stock and season. For fast, authoritative information start at the manufacturer’s website: https://www.tiffinmotorhomes.com which lists owner resources, dealer locations and the factory contact form.

How to Prepare Before You Call or Book

Calling customer service prepared reduces your phone time and speeds authorization. Have this information ready: VIN, model name and year (e.g., Phaeton 2018), chassis type (Freightliner, Ford, Mercedes), current odometer/hours, detailed symptom description, photos or short video clips of failure, and copies of your purchase invoice and any prior repair orders. If you purchased extended coverage, have the contract number handy.

When you call, expect to be asked to provide serial numbers for appliances and the chassis VIN. If it’s warranty work, ask for a written Work Authorization Number (WAN) or Repair Authorization Number and a point estimate of labor hours. Typical factory service shops require written authorization before ordering parts over $250.

• Minimum checklist before booking: VIN, model/year, chassis type, symptom timeline, photos/video, prior repair orders, warranty/contract numbers, preferred appointment dates.
• If you need mobile service, note that mobile calls are billed separately; expect travel and diagnostic fees (typical travel/diagnostic combined: $150–$350 depending on distance and local labor rates).

Typical Costs, Lead Times and Parts Availability

Expect realistic labor rates and part costs. Independent shops and dealer service bays typically bill $85–$150 per hour in 2024–2025; factory service shops can be toward the top of that range. Parts for major systems have wide price ranges: rooftop air-conditioning units run $1,200–$4,500 installed; slide drive motors typically $400–$1,200 plus installation; hydraulic pump assemblies $800–$2,500. Simple parts such as water pumps or solenoid valves are generally $75–$450.

Lead times vary with season. Spring and summer (March–September) are peak months: expect 2–6 week wait for non-emergency appointments. Critical safety recalls are handled immediately and parts are prioritized. For parts not in stock, common lead times are 3–14 days; custom cabinetry or coach-specific trim can take 4–12 weeks. Always ask for a delivery ETA when the parts order is placed and request a parts order number for follow-up.

Warranty, Extended Support and Third-Party Protections

Tiffin’s new-coach warranty covers manufacturing defects and typically funnels through the dealer or factory service center. Warranty terms vary by model year and product line — confirm the specific term on your purchase documents. For aging coaches, many owners purchase extended service contracts from providers such as Good Sam, Coach-Net, or Protection Plus; common extended plans range from about $800 to $3,500 depending on the vehicle age, mileage and level of coverage.

Extended service contracts commonly cover drivetrain systems, appliances, electrical and plumbing failures not caused by owner misuse. Always read exclusions carefully: roof leaks due to lack of maintenance, aftermarket installations, and pre-existing conditions are frequently excluded. When planning for coverage, compare annual maximums, claim limits, deductible amounts (typically $100–$250 per claim) and the claims authorization process.

Handling Recalls, Escalations and Quality Concerns

If you believe a defect creates a safety issue, escalate promptly. First, log the issue with your selling dealer and request a written repair authorization. If the dealer does not resolve the problem, contact Tiffin Customer Service via the website contact form or the factory customer service desk (use the dealer portal link on Tiffin’s site). Keep dates, names and copies of all communications.

For certified vehicle safety recalls, you may also contact the National Highway Traffic Safety Administration (NHTSA) at https://www.nhtsa.gov or by phone at 1-888-327-4236 to report a safety issue and check recall status. If escalation to Tiffin’s management is necessary, ask for the regional service manager or customer relations specialist and provide complete documentation: photos, repair orders, VIN and timeline.

Practical Owner Tips to Reduce Downtime and Service Cost

Preventative maintenance and simple inventory can save days of downtime. Recommended intervals: roof and seal inspection every 12 months, generator oil change every 150–200 hours (or annually), chassis service every 5,000–7,500 miles, and slide seal lubrication twice per year. Keep consumables on board: a spare water pump, a selection of fuses, shore-power adapters (30A/50A), and a set of common hand tools.

When you book service, always ask whether loaner rigs or shuttle options are available — many dealers provide limited loaner vehicles or courtesy transportation. For long repairs, get a written estimate with parts, labor hours, and projected completion date. Track warranty claim numbers and set calendar reminders to follow-up if the shop has not started after 7–10 business days.

• Common quick-fix items and ballpark prices: water pump replacement $150–$450 (1–2 days); inverter/charger replacement $700–$2,000 (2–5 days); slide motor $400–$1,200 (1–3 days); rooftop AC replacement $1,200–$4,500 (2–7 days).
• Documentation to save time: clear photos, symptom timeline, VIN, appliance serial numbers, prior repair orders, warranty or service-contract numbers, and a written permissions form to allow the dealer to charge parts and labor up to a specified dollar amount without further authorization.

What is the number for Tiffin tech support?

256-356-0261
Phone: 256-356-0261
Then Option 1 for “Technical Assistance,” or Option 4 for “PowerGlide Technical Assistance.”

What is the Tiffin motorhome lawsuit?

Tiffin Motorhome Recall Lawsuit Overview
The Tiffin Motorhome lawsuit centers on allegations that these recreational vehicles suffer from serious safety defects and failures that could create a risk of ongoing injuries.

Who owns Tiffin now?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Tiffin Motorhomes is owned by THOR Industries, a global leader in RV manufacturing. The acquisition took place in December 2020, with the Tiffin family continuing to play a key role in the company’s daily operations and management. Thor Industries allows its brands to operate independently, and Tiffin is managed as a separate division.
  Key details about the acquisition

• Acquirer: THOR Industries 
• Date of Acquisition: December 21, 2020 
• Transaction: A cash deal for $300 million 
• Role of the Tiffin Family: The Tiffin family continues to be involved in the day-to-day operations and management of the company. 

Why the acquisition happened

• The Tiffin family sought a partner to help with the company’s long-term growth and expansion. 
• The acquisition provided Tiffin with access to Thor’s purchasing power for parts, chassis, and raw materials. 
• Thor aimed to strengthen its position in the luxury motorhome market by adding Tiffin to its portfolio of RV brands. 

AI responses may include mistakes. Learn moreTiffin Motorhomes Joins the THOR Industries Family – Tiffin MotorhomesDec 2, 2020Tiffin MotorhomesWhat Thor’s Purchase of Tiffin Means for RV OwnersDec 21, 2020 — the RV industry continues to consolidate. just a fraction of the independent RV manufacturers that existed before the …YouTube · RV Miles(function(){
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Who bought out Tiffin RV?

THOR Industries
Tiffin Acquired By THOR Industries.

How long is a Tiffin warranty?

12 months
Tiffin’s Limited Warranty is for 12 months, or 12,000 miles, whichever occurs first, from the date of purchase by the original owner.

What is the phone number for Tiffin Motorhomes parts?

256-356-0261
Phone: 256-356-0261
We know it’s not just about where a coach will take you, but the experience you take from the journey. That’s why every Tiffin motorhome is made to move you.