Theragun customer service phone number — how to find it and get fast resolution

Where to find the official Theragun (Therabody) phone number

The single most reliable source for Theragun/Therabody phone numbers is the company’s official support pages: https://www.therabody.com and https://support.therabody.com. Region-specific phone lines change periodically, so the current customer service telephone numbers are published on the contact page for each country. Always use the numbers on those pages rather than a third‑party listing or an invoice from an unrelated seller.

If you bought your Theragun through an authorized retailer (Amazon, Best Buy, Dick’s, direct from Therabody), the fastest route is to open the order confirmation email or the retailer’s order page: the order record contains the exact support phone number and an order ID you must quote. For devices purchased directly from Therabody, navigate to support.therabody.com/contact, select your country, and you’ll see the phone number, business hours and any seasonal changes to staffing or hold times.

Phone vs. other contact channels — when to call and when to use email/chat

Phone calls are best for time-sensitive issues that require a live decision: warranty approvals, RMA authorizations, payment disputes, or if you need to schedule an authorized repair. For most countries the phone line handles returns, exchanges and warranty diagnostics; typical phone hold times vary — expect 2–20 minutes during peak retail periods (holiday sales or new product launches). If your issue is urgent (device unusable, safety concern), call first.

Email or web support is preferable for non-urgent issues that require attachments: photos of damage, serial number screenshots, proof of purchase (PDF receipt), or step-by-step troubleshooting logs. Typical SLA for email/web tickets is 24–72 hours; chat (when available on support.therabody.com) often provides the fastest written trace and links to articles and video diagnostics.

What information to have ready before you call

Having the correct data ready reduces call time and prevents repeat calls. Prepare this core set of items — the agent will ask for most of them:

• Device model name and SKU (e.g., Theragun PRO, Elite, Prime, Mini — model names are printed on the box or in the app)
• Serial number (S/N) — located on the device or inside the charger cavity, or in the Therabody app under device settings
• Order number and purchase date (receipt, email confirmation, or retailer order page). If purchased from a retailer, have the retailer order ID available.
• Symptoms and time of occurrence (first failure date), plus photos or a 10–30 second video showing the issue
• Payment method used (last 4 digits of card) and shipping address for replacements or return labels

For warranty calls, agents will usually confirm the purchase date against the serial number and policy. Keep your receipt for 12 months — Therabody’s limited warranty periods commonly start on the purchase date and are verified against that receipt. If you don’t have a receipt, the retailer order record or credit card statement with a date and amount often suffices for verification.

Warranty, returns and repair timelines — practical numbers

Warranty approvals and RMA (return merchandise authorization) processing typically follow these timelines: initial phone/email triage within 24–72 hours, RMA authorization within 3–7 business days for straightforward warranty claims, and replacement fulfillment within 5–14 business days depending on stock and shipping destination. If a repair is required through an authorized service center, turnaround can extend to 10–21 business days. These ranges reflect typical consumer-electronics support cycles and do vary by region and season.

When you call, ask for the specific RMA number, the expected timeline, and the timeline for receiving the return label or shipping instructions. Request escalation references (case ID, agent name, direct escalation email) if the timelines quoted exceed what you can reasonably accept. Keep all tracking numbers, agent names, and timestamps — they accelerate escalations and any chargeback or consumer protection procedures if needed.

Practical phone scripts, escalation steps and success tips

Use a short, focused script when you call: “Hello, my name is [Full Name]. My order number is [####]. I purchased a Theragun [Model] on [Date]. The device [describe symptom briefly]. My serial number is [S/N]. I need a warranty evaluation or replacement. Can you confirm eligibility and the RMA timeline?” This gives the agent all routing information immediately and reduces transfer time.

If the first‑line agent cannot resolve the case: politely request escalation to a supervisor or the warranty department and ask for a case ID and supervisor name. If you need faster results, open a parallel web ticket at support.therabody.com and paste the phone case ID and any photos — that creates a written audit trail. Finally, keep notes: date, time, agent, what was promised. If a promised callback doesn’t occur within the stated window, call again and reference the prior case ID; escalation protocols are typically faster once a case number exists.

Who manufactures Theragun?

Therabody
Therabody is a global innovator of wellness technology and the creator of the world’s first-ever percussive therapy device, Theragun, which is used to treat muscle tension, accelerate recovery, and improve athletic performance.

Where does Therabody ship from?

Is Therabody US from USA? Yes, Therabody US is from USA. It’s headquarters is located in Los Angeles, CA, USA.

Can you get a Theragun fixed?

From touch-ups to full-blown rebuilds, Acme employs the industry’s most talented team of electro-mechanical engineers and technicians dedicated to fixing sterilization equipment like yours.

What to do when Theragun stops working?

Try to contact Theragun customer service on their “Website” and ask for a replacement battery or a repair service.

How long do Theragun batteries last?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Theragun battery life varies by model, with advertised times ranging from 2 to 2.5 hours for the Mini and Prime models, up to 150 minutes (2.5 hours) for the Pro Plus. Usage intensity (speed and applied pressure) and the use of features like heat or infrared light on the Pro Plus can affect the actual duration.  Here’s a more detailed breakdown: Theragun Mini (3rd Generation):

• Advertised battery life is up to 180 minutes (3 hours). 
• The third generation model has Bluetooth and can be paired with the Therabody app for personalized routines and speed adjustments. 
• Some reviews suggest it provides a good battery life for a portable massager. 
• The Mini is ultra-portable and can fit in a small purse or backpack. 
• It has a 3-speed range and Bluetooth connectivity. 

You can watch this video to learn more about the battery life and features of the Theragun Mini: 1mBest Massage TechYouTube · Mar 7, 2025 Theragun Prime:

• Advertised battery life is up to 120 minutes (2 hours). 
• Can be used with a wireless charging dock for easier charging. 
• The Prime also has Bluetooth connectivity and can be paired with the Therabody app. 
• Some users have reported struggling to achieve the advertised battery life, with some experiencing much shorter durations. 

Theragun Pro Plus:

• Advertised battery life is 150 minutes (2.5 hours). 
• This model also features customizable speed settings. 
• The Pro Plus includes an internal lithium-ion battery with USB-C fast charging. 
• Using features like heat or infrared light at higher settings can significantly reduce battery life. 
• According to a YouTube video, with the heat ball on max and infrared light on, at 2100 RPM, the device may only last 20-30 minutes. 
• Lower speeds and turning off the heat and light will extend battery life. 
• The Pro Plus is compatible with various attachments, including the cold attachment. 

You can watch this video to learn more about the battery life and features of the Theragun Pro Plus: 50sGymcaddy HomeYouTube · Feb 11, 2025 Theragun Pro (G3PRO):

• Includes two swappable lithium-ion batteries, providing a total of 150 minutes (75 minutes per battery).
• Cannot be used while plugged in.
• Features 150-minute total battery life. 

Factors Affecting Battery Life:

• Speed: Higher speeds require more power, reducing battery life. 
• Pressure: Applying more pressure to the body requires more power, shortening battery life. 
• Attachments: Using attachments like the heat ball or infrared light on the Pro Plus can reduce battery life. 
• Individual Usage: Actual battery life can vary based on individual usage patterns and intensity. 

AI responses may include mistakes. Learn moreNew Theragun Prime battery life : r/TheraBody – RedditOct 15, 2024 — I just got a brand new Theragun Prime. While it claims up to 120min of battery life, I struggle to get 15-20min out of…Reddit · r/TheraBodyTheragun Mini (Third Generation) ReviewMar 7, 2025 — so looking at the stroke length of this this is one area where they have made a change and this is likely where they’ve…YouTube · Best Massage Tech(function(){
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