Therabody Customer Service (U.S.): Phone, Hours, and Practical Guidance

Where to find the official U.S. phone number and hours

Therabody’s official customer-support contact information is published on their corporate support pages; the canonical entry point is the U.S. site at https://www.therabody.com. As of June 2024, the most reliable way to obtain the exact U.S. phone number and any holiday-hour notices is to open therabody.com, scroll to the bottom and click “Contact” or “Support,” or go directly to the support URL (therabody.com/us/en/support). Companies frequently change call-routing and regional numbers, so the website is the single best single-source authoritative listing.

In practice, the published U.S. phone line is a toll‑free number and is supported by an on-site help center, email/contact forms, and live chat. If you prefer to verify hours and the specific phone number with real-time accuracy, call from a mobile device and use the link on the support page; that page will show whether phone support is currently available, the correct phone number to dial, and any model-specific support lines (warranty, trade programs, business accounts).

Typical support hours and time zones — what to expect

Historically (2020–2024) Therabody’s U.S. phone support has run on business-day hours, typically Monday–Friday with an Eastern and Pacific time window to accommodate coast‑to‑coast callers. A frequently cited window is roughly 9:00 a.m.–6:00 p.m. Pacific Time (12:00 p.m.–9:00 p.m. Eastern Time), though some product lines and holiday periods temporarily extend or shorten coverage. Always check the support page for current seasonal or holiday hours.

If you need guaranteed live human assistance, plan your call for mid‑weekday mornings local time. Based on industry norms and published experiences, average on‑hold times range from 3–20 minutes depending on product launches and promotions; email/contact form response norms are commonly 24–72 business hours. For urgent warranty or safety issues, flag the ticket as “urgent” in the web form and follow up by phone to reduce escalation time.

What to prepare before calling (fastest resolution)

Successful customer-service calls are quick when you bring the right information. Have these elements at hand: order number, purchase date, the last four digits of the payment card used if you ordered directly, full product serial number (found on the box and inside the device settings or label), and photos or short video clips that demonstrate the issue. If your product was purchased through an authorized retailer (e.g., Apple, Best Buy, Amazon), have that receipt or invoice available — warranty ownership often requires proof of purchase.

• Minimum data packet to have ready: order number, full model name (e.g., Theragun PRO, Theragun Elite, Theragun Mini), serial number, purchase proof, and the firmware version if the device is networked. This usually lets support verify eligibility for warranty repair or replacement within 10–15 minutes on the phone.

If you are calling about returns or exchanges, know the purchase date: Therabody’s standard return windows are commonly 14–30 days from delivery depending on the promotion and where you bought the unit. For repairs or advanced exchanges, be ready to provide a shipping address and a daytime phone number for courier pickup or delivery tracking.

Warranty, repairs, returns, and costs

Therabody sells a range of devices and accessory SKUs with differing warranty terms; many consumer-grade percussive devices come with a manufacturer warranty that typically covers defects in materials and workmanship but excludes normal wear and customer-inflicted damage. Typical actionable claims (battery failure under normal use, motor defects, broken attachments out of the box) require a warranty claim via the support portal where the support team will issue an RMA (return merchandise authorization) number and ship instructions.

Expect conservative timelines: once an RMA is issued, return transit plus inspection and repair/replacement commonly takes 7–21 business days. If an out‑of‑warranty repair is required, costs vary by device and part: accessory replacements (attachments, chargers) are often $10–$60, while motor or PCB repairs can be several hundred dollars or result in a replacement unit priced near retail. Always request a written repair estimate before authorizing out‑of‑warranty work.

Alternate contact channels, escalation, and on‑site service

Besides phone, Therabody typically offers: (1) a web-based support ticket form, (2) email responses through their support portal, (3) live chat on the site during business hours, and (4) social‑media support (Twitter/Instagram messenger). If you do not receive timely resolution through the standard channels, escalate by requesting a “supervisor review” and referencing your ticket/RMA number. For business or clinic accounts, ask for the business support desk or a dedicated account manager to expedite bulk-service issues.

• Escalation checklist: ticket/RMA number, date/time of prior contacts, full name on the order, and a clear one-line requested resolution (refund, replacement, repair). If needed, request an estimated completion date in writing.

For returns and warranty shipping addresses: the exact return center varies by region and is supplied in the RMA email. Do not ship returns to an address found in third‑party listings; always use the RMA-specific address provided by Therabody’s support portal to avoid lost packages and to preserve return/refund eligibility.

Practical closing tips

Always capture the support representative’s name, the ticket/RMA number, and the expected next action before ending a call. If you rely on time-sensitive therapy (clinically prescribed use), mention that status early — support teams often prioritize health‑impact cases. Finally, bookmark therabody.com/support and create a screenshot or PDF of purchase receipts and serial numbers; this small prep saves 10–30 minutes on average during live support interactions.

Is Therabody an American company?

Therabody is an American company based in Los Angeles, California. The products, however, are manufactured in various global facilities (more likely China).

How to fix massage gun not turning on?

Resetting a massage gun

1. Step 1 – Unplug the device and turn off the massage gun. If your massage gun is plugged into a charger or charging station, disconnect the power cable before proceeding.
2. Step 2 – Hold the power button.
3. Step 3 – Power the device back on.
4. Step 4 – Test the settings.

What to do when Theragun stops working?

Try to contact Theragun customer service on their “Website” and ask for a replacement battery or a repair service.

Why did my massager stop working?

Common reasons why people deal with a malfunctioning massage gun include low battery levels, dead batteries, a faulty power switch, and even component damage. If you’re experiencing any of these issues, make sure to address them right away and take the necessary steps to get your device back up and running.

Where not to use Therabody?

Contraindications:

• Skin rash, open wounds, blisters, local tissue inflammation, bruises, or tumors.
• Bone fracture or myositis ossificans.
• Hypertension (uncontrolled)
• Acute or severe cardiac, liver, or kidney disease.
• Neurologic conditions resulting in loss or altered sensation.

Can you return Therabody products?

Should you need to return an item purchased from Therabody for any reason, you can do so within 30 days of the date you received the product. Therabody will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories.